Customer Service State University
Resume:
Phillip Manning
**** ****** ****, ****** ** *****
***********@*****.***
Objective: I desire to find a career that allows me to assist in the growing of the
company. The organizational skills I honed while earning my B.A. in
English would help me in doing the best, most efficient job possible.
Ultimately I desire to attain job security by being a hard, diligent worker
that is highly concerned with quality work.
Experience:
Membership Professional, Blue Cross Blue Shield of North Carolina, Durham, NC (Manpower) September 2013-March 2014 (BCBSNC) March 2014-Present
●I assist in the maintenance of large group fully insured groups with Blue Cross Blue Shield of NC. I also have led the major renewals of 700 doctor offices and 42 banks throughout North Carolina.
●I assist groups with enrolling and renewal of group benefits
●Use Power MHS, Siebel, Magic, Macess, and Excel
●Review spreadsheets before intake
●I work error reports for small group as well as large
●I also have done maintenance work for individual
●During influx of contractors in summer of 2014 I audited the maintenance level work for those assisting with MEWA (Medical Society and NC Bar) groups
Processor, Revlon, Oxford, NC
August 2012-September 2013
●I weigh chemicals for mixing into deodorant, makeup, and hair coloring
●Preparation of raw materials for international shipping
●Used respirator to weigh toxic hair dye powder
●Input numbers for raw materials to be weighed
●Audited the weights for chemical powders and liquids for hair dye
Customer Service Associate, Rose Gin, Henderson, NC
January 2012-June 2012
●Answered customer complaints and concerns
●Handled cash on a regular basis
●Prepared monthly invoices
●Loaded items for delivery
●Managed warehouse activity
●Maintained front-end as store permanently ended business
Produce Clerk Food Lion, Henderson, NC
April 2011-January 2012
●I cleaned the department at night and stock shelves in the afternoon
●I answer customer questions and concerns
●I unload the trucks and make sure the product is fresh
Produce Clerk/Customer Service Clerk Lowes Foods, WinstonSalem, NC
August 2002-May 2010
●I cleaned the department at night and stocked shelves
●I managed the cashiers at night and counted the registers
●Assigned night duties
●Check incoming products for freshness and quality
●Performed audits on cash registers at night
●Received a Green Apple Award
Education: Winston-Salem State University, WinstonSalem, NC
January 2005-May 2010
●Bachelors of Arts Degree in English
●Minor in History
Interests/Skills:
Excellent research and organizational skills
50 wpm
Knowledge of PowerPoint, Word, Excel, Access, and Outlook
Experience with Siebel/Service 1st, Macess, Power MHS, OPM, Magic
Extensive experience in Customer Service
Very efficient editing skills
Experience with health insurance
Experience auditing MEWA maintenance level work
Several years’ experience editing monthly newsletter
Contact this candidate