Technical Support Management

WILLIAM CHARLES “CHUCK” SHORT

**** **** ******** *****

Johnson City, TN 37601

Cell: 865-***-****

Email: ****.*******@*****.***.

IT/PROJECT MANAGEMENT PROFESSIONAL

A results-oriented IT professional with 15+ years’ experience and expertise in networking and telecommunications. Strong communication and interpersonal skills and effective working relations with people at all levels of the organization. Demonstrated leadership, problem solving and administration skills with the ability to plan and follow through on projects and programs to successful completion and implementation. Additional strengths:

• Project Management • Staff Management • Payroll/Expense Processing

• Sales • Call Center Management • Subcontractor Selection/Supervision

• Account management • Project Reporting/Tracking • Onsite Technical Support Rep PROFESSIONAL EXPERIENCE

Short Consulting, Knoxville/Johnson City, TN

Owner/CEO/CIO Project Management of PC Applications Integration and Implementation

Development of multimedia presentations for International audiences (Pharmaceutica Internationale)

Training/coaching of personnel for International Training Seminars (Pharmaceutica Internationale)

Migration of advertising to web based system

Systems analysis for PC applications, networking, and telecommunications New York Life Insurance Company, Johnson City. TN

Life Insurance/Annuities Agent

Tennessee Life & Health Licensed

New York Life Certified in Fixed Annuities

Data Mountain, Brentwood, TN

Director of Sales and Marketing of the Iron Mountain Server Backup Service

Directed all sales and marketing of the Iron Mountain product for the US

Awarded top partner sales person by Iron Mountain for 2 quarters

Assisted a number of banks in preparation for bank audits producing necessary documentation and accreditations ComData, Brentwood TN

Fuel Management Consultant

Conducted fuel discount studies for the transportation industry using MF programs, Excel, PowerPoint, Access

Saved trucking companies thousands of dollars per year through fuel pricing negotiations Werner Enterprises, Omaha NE

Dedicated Account Interstate Transportation Professional HCA, Nashville, TN

Consultant for Networking and Telecommunications

Conducted ATM/Frame Relay Circuit audit for database and network diagram verification

Able to isolate circuits that were being billed incorrectly resulting in significant savings for HCA COMMONWEALTH OF KENTUCKY, Frankfort, KY

Consultant Commonwealth of Kentucky Governor’s Office for Technology

Reviewed and managed telecommunications projects such as cutover to point-to-point circuits for all 54 libraries in state of Kentucky, circuit upgrades for 86 Department of Education locations

Developed new method of change control management utilizing many self-developed procedures and forms. Enabled staff to correlate outages with change management

Designed and maintained a data collection station to provide data from server farm for matrix to show server availability

Developed and implemented a network control console designed to decrease the amount of network down time and increase productivity NORTEL NETWORKS INC., Nashville, TN

Senior Area Manager,

Account management of multi-million dollar global accounts such as Quest Communications, MCI and AT&T. Supervised 34 architects and design engineers working with major carrier companies throughout the western and central area including Alaska, Hawaii and Mexico.

Defined engineering requirements for core data product line, hardware and software

Maintained high levels of customer satisfaction by ensuring accuracy and timeliness of parts delivery

Provided fill-in-the-gap technical support globally

Insured quality of design integrity of products by conducting core data trials Service Account Manager,

Customer advocate for Commonwealth of Kentucky, a $10 million per year account. Involved with pre-sales, post-sales, service, consulting services, ServiceLink, sustaining engineering and premium TSC. Interfaced with upper/middle Nortel management and Governor Paul Patten on a regular basis concerning the Commonwealth of KY account. Supervised 10 to 15 Nortel field engineers on a variety of projects.

Project Management for the $5 million dollar Post-Secondary Education video project (Gov. Patton’s pet project)

Maintained current and complete documentation for all aspects of the account

Documentation was distributed to Upper/Middle Nortel management as well as to the customer to keep upper/middle management informed of status of account

Negotiated with many vendors pertaining to Commonwealth of KY account, achieving cost savings of approximately $100,000 per year for employer

SYNOPTICS/ BAY/ NORTEL NETWORKS INC.

Senior Network Analyst, Northern and Southern Regions Provided installation, trouble-shooting, and training for large corporations, hospitals and government agencies on the complete line of Bay/Nortel products. Developed and delivered presentations to upper management and other departments.

Resident engineer at Vanderbilt Medical Center and Erlanger Medical Center responsible for data transport of patient files to nursing stations and operating rooms

Performed a network audit at the IRS headquarters in Washington, DC

Provided root cause analysis to solve complex problems utilizing Network General Sniffer, LANanalyzer, HP Next Scanner, OpenView, and Optivity

Network monitoring and analysis utilizing Optivity, various vendor specific applications on HP OpenView, IBM NetView, SUN SunNet Manager, Microsoft Windows 95/NT

Network base lining, optimization and capacity planning for Sony, Ploygram Records, Toys-R-Us, IRS, CIA, the Pentagon NYNEX TELEPHONE COMPANY, White Plains, NY

Staff Manager

Supervised 15 PC Help Desk support technicians and a staff of 5 network technicians that were involved with the implementation of the new corporate LAN/WAN.

Designed and implemented new NYNEX Corporation LAN/WAN.

Administered 1500 user Novell LAN

Point of contact for microcomputer vendors, made all recommendations for all microcomputer purchases for 7 Corp sites

Point of contact for NYNEX Corp. President and all Vice-Presidents on computer and network issues TELCO RESEARCH INC. (a division of NYNEX) Nashville, TN Senior Technical Support Representative

Telephone support maintaining highly constructive relationships with customers, resolving complex call detail billing software issues of Fortune 500 companies.

EDUCATION

East Tennessee State University – Johnson City, TN Bachelor of Science

Business Management/Technical Engineering

Tennessee Life & Health Licensed

New York Life Certified in Fixed Annuities

Accolades

Dean’s List

National Society of Leadership (ΕΑΠ)

Community Service

Assistant District Coordinator for National Weather Service, SkyWarn, NOAA Certified Spotter Vice-President Johnson City Amateur Radio Association 2013-2014 Member Northeast TN Regional Medical Reserve Corps, First Responder Organization Member of Amateur Radio Emergency Service (ARES)

Chair Emergency Response Committee

William C. Short ● ****.*******@*****.*** ● 865-***-****

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