Project Management

A. PAIGE BOWEN, PMP

Ponte Vedra Beach, Florida 904-***-****

www.linkedin.com/in/allison-paige-bowen-pmp ***********@*******.*** TRUSTED OPERATIONS AND SALES CONSULTANT

Exceeded client expectations to maintain and increase revenue Project manage expert technical and executive groups increasing operations efficiency and sales production Consultative Business Project Manager with experience in managing multi-million dollar corporate accounts and responsible for coordinating complex cross brand solutions for a Fortune 500 company. PMP certified leader with proven success in project planning, coordination and management of large scale complex projects. Problem solver who improves existing processes and is also creative in alternative approaches to meet individual client needs. Collaboratively communicates clear and honest expectations while managing performance and ensuring high morale on teams.

• Expert Communications Facilitator

• Write, edit and synchronize client centric

messages

• Corporate Branding & Marketing

• Sales Proposal Production

• Supervise and ensure complex deadline

deliveries

• Project, Account & Relationship Management

PROFESSIONAL EXPERIENCE:

IBM (International Business Machines) Senior Complex Deal Manager 2013 – 2017 Successfully coordinated business teams and processes to deliver proposals, typically handling an average of 50 deals annually, each calling for two to three-week engagements and worth an average contractual value of $50 million. Reduced labor costs and expedited deliverables through monitoring, tracking and updating business processes through effective project management practices for cross functional and varying expert lines of business personnel. Trusted adviser adept at working in cross matrix environments implementing Executive Project Managers’ outline of instruction for solution proposals through team collaboration to identify, support, and develop complex solution proposals. Trained new teams and users on how to effectively use team database to establish and maintain team productivity and synchronized deliverables.

• Employed PMBOK principles and best practices to harmonize and optimize internal processes and procedures and drive clear project framework standards. In this, evaluated, designed, executed, measured, monitored and controlled business processes, ensuring that requirements for divisional lines aligned to their internal operational standards.

• Successfully communicated clear expectations and coordinated business teams and processes to deliver proposals, allocating resources, monitoring progress, and organizing the work.

• Reduced labor costs and expedited deliverables through monitoring, tracking and updating business processes through effective project management practices for cross functional and varying expert lines of business personnel. Developed planning and reporting processes, with input from Project Managers and Senior Executives. Proactively managed changes in project scope, identified potential project disruptions, and devised contingency plans. A. PAIGE BOWEN Page 2

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• Diplomatically worked in cross matrix environments implementing Executive Project Managers’ outline of instruction for solution proposals through team collaboration while overcoming occasional, challenging, and complex team dynamics.

• Reduced redundancy in project work through skillful communication with C-level decision makers by providing the highest quality level of project and proposal management with 100% accuracy in meeting proposal criteria, deadlines, and constraints for client deliverables.

• Enhanced sales and solution team productivity for award winning service contracts and proposals ranging from $5 million-$200 million. Responsible for coordinating collaboration of a client centric message to holistically represent varying lines and levels of business stakeholders, subject matter experts, technical architects, and corporate legal representatives also integrating my own expertise in deciphering the project demands.

• Increased sales productivity by approximately 50% through meticulous corporate branding while executing thorough and efficient project management practices.

• Strategized and identified business requirements including valuable, compelling differentiators with global business consultants, leading technological researchers and executives to deliver large scale, transformative business solutions across all industries and business sectors.

• Optimized process and increased sales productivity by approximately 50% through meticulous corporate branding while thoroughly executing efficient project management practices.

• Cumulative business wins represented greater than $5 billion in net new revenue all validated through a manifold pricing strategy, review, and approval process

• Developed, managed, and maintained all related documents including relevant historical data, prior solution information, associated contracts, updated timelines, task lists, and updated deliverable requirements through an internal, robust software system database used as a repository and collaborative team tool; closed projects employing PMBOK process schema.

• Maintained team lines of communication including strategy and status meetings, consistent team database updates, database access and controls, status and timeline dashboards, task lists and assignments, risk identification, mitigation, and necessary escalation with sensitivity and discretion.

IBM Client Account Manager 2001 – 2013

Ensured relevant contracts and service level agreements were honored. Client-facing Project, Account and Relationship Owner skilled in establishing and maintaining effective lines of stakeholder communication ranging from C-Level executives, senior corporate decision-makers, and technical personnel. Coordinated disparate, internal systems and offering solutions that worked in complex client environments. Champion of business process improvement with proven success in reducing redundancy through project administration. Adept in making cross matrix environments cohesive for client solutions using divisional outlines of instruction. Excellent analysis, problem-solving, team, conflict management and time management skills. Collaborative communicator and consensus builder with excellent verbal and written communication skills.

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• Accountable for Project, Account and Relationship Ownership. Established and maintained effective lines of stakeholder communication, ranging from C-Level executives, senior corporate decision-makers, and technical personnel coordinating all aspects of collaborative, complex solutions designed for global consultation services, technical sales products, projects and closings.

• Partnered with key clients to understand their needs (current and future) and serve as a trusted business partner. Managed the line of communication between internal project teams and clients, provided direction and prompt issue resolution with any client project challenges. Wrote and conducted internal and client-facing documentation and training, including release notes, walk- through documents, and internal release demos. Assured complex solution criteria was adequately met.

• Streamlined multiple, complex communication channels for clients, effectively positioning myself as a trusted business partner and their single liaison in facilitating solutions that eliminated and prevented administrative redundancy.

• Managed approximately six top earning corporate accounts, typically averaging $80-100 million in South East territory. Conducted oversight of complex contractual terms for 100% compliance of the company’s largest lines of business meeting Sarbanes-Oxley requirements.

• Led ad-hoc, cross-functional project teams regularly in major complex contract analysis and reconciliations, tightly tracking and reporting milestones to ensure that all deliverables were provided within implementation timeline. These efforts resulted in significant corporate savings, reaching thousands of dollars in cash write-offs each month and an organizational savings of at least two FTE positions through learning client specific intricacies, contract nuances, and business preferences.

• Supervised cross functional teams to fulfill contractual obligations for clients by seamlessly representing the company as their trusted liaison and business adviser through simplifying ways of doing business within a wide range of complex business offerings and internal, disparate fulfillment teams and systems; accomplishments required creative analysis using project management guidelines as well as garnering appropriate business exceptions to provide workable solutions.

IBM Client Service Representative, 2001

Fulfilled Supply Chain and logistical roles that included order entry, asset management, shipment, installation, firm order recognition, service contracts and service level agreement administration, large system software administration, as well as IBM Global Finance and Global Business Consulting Contract administration.

EDUCATION

Bachelor of Science, Communications; Honors Graduate Florida State University – Tallahassee, Florida

Elected to Golden Key Scholastic Honor Society

PMP Credential through May, 2020

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