Customer Service Microsoft Office

ERICKA BARRIOS

**** ***** ****** *** – C**● Fullerton CA ● 92832 657-***-**** ● ************@*****.***

CAREER PROFILE

An accomplished Customer Service/Account Administrator professional with a broad base of experience that includes more than 10 years experience impacting department performance through methodical and strategic administration. Extensive experience delivering top rated customer service by providing professional assistance to a high-volume member data base on a daily basis. Highly developed multi-faceted problem-solving skills. Individual that excels under pressure and fast-faced work environments. Multi-tasker with a keen eye for detail and accuracy translating in time management and productivity results. Action oriented and results driven with a proven track record of results, success and efficiency.

KEY SKILLS

Knowledge of PC based software (Outlook, Microsoft Office) and networking interface procedures (citrix)

Ability to read, analyze and interpret technical procedures and governmental regulations.

Ability to effectively present information and respond to queries from managers, internal and external customers

Resolved in- depth queries on complex issues in a methodical manner independently and liaising with other departments to find appropriate resolutions

Performed in-depth investigations regarding complex issues

Created and updated internal training procedures and client-facing workflow documentation

Performed quality and peer reviews

Proficient in MS Office with strong emphasis on Excel

Strong Interpersonal and Teamwork skills

Bilingual - Spanish

PROFESSIONAL HISTORY

AeroFlite Enterprises, Inc. - Brea 2014- Present

Customer Service

Working with purchasing expediting purchase orders with vendors.

Inside Sales Support

Internal communication between sales department and the production department regarding status of orders.

Corresponding with customers providing the status of their orders.

Notify Shipping and Inspection departments of incoming parts to be expedited through the system.

Performing cycle count every two months.

Administrative support position at front desk: answering phones, presenting a neat, organized, and professional entrance area to clients and vendors, maintaining welcome sign with names of expected visitors, maintaining the daily visitor sign-in sheet, maintaining security procedures for all visitors.

Maintain all customer original open and closed purchase orders files.

Maintain record of the Web Quote request from customers.

Maintain record of shipped and returned items to every MRO show.

Maintain the Quality Assurance Manual for quality procedures.

Performing other appropriate duties as assigned by management.

B/E Aerospace – Anaheim 2004 - 2013

Account Administrator

Processing repair orders.

Corresponding with top customers such as Boeing and Airbus, determining the status of equipment returns and repairs, as well as maintaining records of returns, changes and repair pricing.

Worked closely with accounting with credit card payments, wire transfer, and collections.

Responding to member’s inquiries.

Liaising with other departments to ensure compliance with the legal and regulatory aspects of repair administration.

Timely processing of all orders.

Maintain data for annual audits.

Successfully answer and resolve up to 30+ calls per day related to customer inquiries.

Training and mentoring junior associate on day-to-day basic administration and Tier 1 inquiries

Support database manager to streamline and recommend process improvements; implementing and documenting process changes.

Improve processes data reporting and monthly reconciliations resulting in efficient and productive response times to vendors.

Draft written correspondence and verbal communications to customers related to complex legislative issues.

Shecom Computers- Brea 1995 – 2004

Administrative Analyst

Reviewed purchase requisitions, and production schedules, solicited quotations, prices, terms and condition. Activated negotiations with suppliers and scheduled plans, purchase orders and order awards.

Created pricing for non-standard pricing

Interfaced with Latin American customers, company sales and handled Return Authorization Merchandise department.

Scheduled, tracked and invoiced all sales orders.

Provided customer assistance for routine and non-routine inquires and problems such as invoice, or collection questions.

Input information into, ACT, and QuickBooks

Trained incoming members of department staff

Proactively assisted other departments with customer problem resolution including acting as an advocate when issues involving external vendors arise

PROFESSIONAL DEVELOPMENT

Customer Service Certification – SCP 2001

Cosmetology License – Riverside Community College- 1998

Rubidoux High School - 1994

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