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Customer Service Manager

Location:
Denver, CO
Posted:
October 19, 2017

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Resume:

Randal K. Sweat, R.PH. ***** Colorado Boulevard #*17

Colorado License 12301 Thornton, CO 80241

303-***-**** ac2udo@r.postjobfree.com

Professional Objective:

• Clinical pharmacist, healthcare team member.

Skills and Capabilities:

Management and supervisory, manage and lead.

Antibiotic steward, monitor and adjust dosing based on pharmacokinetic factors.

Anticoagulation steward, monitor and adjust warfarin, heparin, LWMH to achieve appropriate INR / PTT

Hospital inpatient pharmacy, order entry, IV compounding, pyxis maintenance

Retail pharmacy management, managed retail pharmacies for 10 years with all aspects of running a successful pharmacy including; staffing, inventory, legal issues, paperwork, and compliance issues

Customer service specialist, focused on patients’ needs and what makes their experience positive

Core formularies, policies, JHCO accreditations, helping write and edit policies and procedures

Organized, efficient, accurate, clean, and neat the basic attributes to successful practice

• Automated pharmacy refill processing operated the robotic refill system for Kaiser Permanente

• Mail order pharmacy processes, central order entry, profile maintenance, and consultations

Professional Experience:

May 2014 – Present Sweat Enterprises, 12711Colorado Blvd Unit 817, Thornton, CO 80241. 303-***-****.

Counseling difficult patients in seizure and pain control.

August 2012 – May 2014 Jackson Pharmacy Professionals, 2655 North Winds Parkway, Alpharetta, GA 30009, 770-***-****, Contact, Diva Payne. Staffing numerous hospital clinical inpatient and outpatient pharmacies. Lastly at Cheyenne Regional Medical Center inpatient hospital pharmacy.

June 2011 - March 2012 Kaiser Permanente, Pharmacy Automated Refill Center and Mail Order Pharmacy. 16601 Centre Tech Parkway, Aurora, CO 80011, 303-***-****, Contact: Ladd Hubka, Clinical Pharmacist operating Robotic refilling and tasks associated with mail order pharmacy.;

Sept 2007 - April 2011 Select Specialty Hospital, 1719 E. 19th Ave. 5-B, Denver, Colorado 80214, 303-***-****, Contact: Nicole Stopkoff, Pharmacy Manager / Clinical Staff Pharmacist, preforming inpatient pharmacy and managerial functions in the interim of DOP’s.

March 1997 - March 2007 Safeway Food and Drug, 6900 South Yosemite, Centennial, Colorado 80112, 303-***-****, Joe Cooper- DOP. Pharmacy Manager preforming all essential functions to assure successful pharmacy operations and customer service.

1995 – 1997 FHP, Rio Rancho, NM, Staff pharmacist

1993 – 1995 UI Hospitals and Clinics, Iowa City, Iowa, Inpatient pharmacist

1991 – 1993 King Soopers, Table Mesa Store, Boulder, Colorado, Staff pharmacist and Customer Service specialist

1989 - 1991 Boulder Medical Center, Boulder, Colorado; Staff pharmacist in a clinical pharmacy

1986 – 1989 Wal-Mart, Frisco, Colorado, Pharmacy manager, opened the Frisco store, startup operations

1985 – 1986 Revco, Las Vegas, NM, Staff pharmacist /pharmacy manager

Education: 2006 Pharmacy Based Immunization Delivery certificate

1985 B.S. Pharmacy, University of Iowa, Iowa City, Iowa

1982 A.S. Clinton Community College, Clinton, Iowa



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