Air Force Professional Experience, Health Care Experience

Larry Clayton Hughes

**** **** ***** *****, **** Grande, Arizona 85122 • 602-***-**** • **********@*****.***

» Profile

Technical professional with 30 years of experience working with customers in a broad range of industries: federal and state government, universities and healthcare. In depth knowledge and experience in project implementation, developing and implementing training procedures, troubleshooting techniques, and cultivating customer loyalty. Highly motivated to provide customers with the best in telecommunications and IT services.

» Education

University of Maryland, College Park, MD Community College of the Air Force

Bachelor of Science, 1996 Associate of Applied Science, 1992

Major: Information Systems Management Major: Electronic Systems Technology

Minor: Business and Management

» Expertise

Troubleshooting Methodology

Process Improvement

Data Analysis and Interpretation

Project Organization and Execution

Strategic Planning

Training Development and Enactment

» Professional Experience

Arrow SI

Banner Health

Phoenix, AZ

Unified Communications Technician, 1999 - Present

Assigned to support and maintain the Nortel/Avaya CS 2100/SL 100 Digital Telephone Switching System for Banner Health. Areas of responsibility include switch translations/routing, operational measurements, diagnostic troubleshooting and VoIP design and implementation.

Successfully lead the design, implementation and deployment of a SIP file structure for the Polycom VVX series telephone sets; now numbering more than 10,000 end users.

Managed the seamless conversion of a 1000 line hospital from a Nortel VoIP (UNIStim protocol) telephony system to an Avaya SIP telephony system.

Lead the implementation of telephone number prefix changes at 3 major hospitals. Changes in approximately 140,000 tuples (database records) and 13,300 telephone numbers were made.

In depth knowledge of SIP protocol, SIP Trunk Session implementation, SIP phone programming and deployment and SIP diagnostic troubleshooting.

Designed user friendly installation guidelines for initial setup and programming of the Avaya 1140e (both UNIStim and SIP) and Polycom VVX 500 series telephone stations; used by field personnel to simplify and speed up the process of station programming and installation.

Larry Clayton Hughes

1568 East Jahns Drive, Casa Grande, Arizona 85122 • 602-***-**** • **********@*****.***

» Professional Experience Continued

Williams Communications Solutions

Banner Health

Phoenix, AZ

SL 100 Telephone Switch Technician, 1997 - 1999

Assigned to support and maintain the Nortel Meridian SL 100 Digital Telephone Switch and Octel 350 Voicemail system for Samaritan Health System (now known as Banner Health). Areas of responsibility included switch translations/routing, operational measurements and diagnostic troubleshooting.

Integral part in the integration of three Nortel Meridian 1 switches, via PRI trunking, to the Nortel Meridian SL 100.

Designed an implementation guide entitled ‘Preset Conference to Die For’ that enabled the Preset Conference capabilities of the SL-100 switch to be used to blast dial users and play a prerecorded alert message; presented at the Insight 100 conference, spring of 1998.

7th Communications Group

The Pentagon, United States Air Force

Telephone Switch Technician, Inside Plant, 1993 - 1997

Lead SL 100 switch technician assigned to the 7th Communications Group, Headquarters US Air Force.

Duties included switch translations/routing, operational measurements, diagnostic troubleshooting and circuit installation on a Nortel Meridian SL 100 and AT&T Digital Conferencing and Switching System 240 supporting the Secretary of Defense, Joint Chiefs of Staff and Air Force Operations Group.

Secure digital switch technician performing diagnostic troubleshooting, circuit installation and end-user education on an Electrospace Digital Small Switch-1 and Secure Digital Switch-1 in support of the Secretary of Defense, Joint Chiefs of Staff and National Military Command Center.

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