Customer Service High School

ANITA WANJIRU NYAGA

Email: **********@*****.***

Tel: 052*******

PERSONAL INFORMATION

NATIONALITY: KENYAN

LANGUAGES: EXCELLENT IN ENGLISH, SWAHILI AND BASIC ARABIC

MARITAL STATUS: SINGLE

DATE OF BIRTH: MAY 8 1989

VISA STATUS: EMPLOYMENT

CAREER OBJECTIVE

Seeking an advanced position in a Multinational organization in which I can cultivate and nature my skills to the fullest with an opportunity to display my talent and become an asset to the company

EXTRA COURSES

18th JAN 2016 DYNATECH TRAINING CENTRE DUBAI

FIRST AID COURSE

12TH -14TH JAN 2016 AL SAFA CONSULTANCYAND HOSPITALITY SERVICES

PERSON IN CHARGE

19TH JAN 2016 DUTCO EUROLINK TRAINING CENTRE

FIRE AND SAFETY ALARM COURSE

WORK EXPERIENCE

JULY 2016-CURRENTLY AT BROASTED CHICKEN

AS A WAITRESS / CASHIER

APRIL 2015 –JUNE 2016 AT SAMS WOK DUBAI AS HOSTESS, CASHIER/CUSTOMERCARE

Receive payments by cash check credit cards voucher or automatic debits

Use POS system in receiving and settling customers orders

Issue receipts refunds credits or change due to customers.

Count money in the cash drawer at the beginning of the shift to ensure the amount is correct and there is sufficient change.

Great all guests as per the company regulations.

Responsible for handling guests complains to make the feel appreciated and maintain them as loyal guests

Maintain clean and orderly checkout areas as well as all restaurant papers works/filling staff documents.

Liased and supported the floor staff on busy time for a better quest experience.

Establish prices of goods services or admission and tabulate bills using calculators, cash register or optical price scanners.

Placed orders and made follow up until delivery time from the supplier and settled them by cash or cheques.

JAN 2011 NOV 2013– CASHIER/ RECEPTIONIST AT BLUE SPRINGS HOTEL

Receive customers

Count money in the beginning and at the end of the shifts

answering calls, taking messages and handling correspondence.

maintaining diaries and arranging appointments.

typing, preparing and collating reports.

managing databases.

prioritizing workloads

EDUCATION

2004-2008 ST TERESA GIRLS HIGH SCHOOL

2009 MAY- 2011 DEC KENYA INSTITUTE OF MANAGEMENT

SKILLS AND ACTIVITIES

Strong customer service focus

Working well in a team environment and liaising with team members in order to achieve targets.

Responsible and problem solving capability

Physically fit.

Quick Learner, attentive and accurate to information.

Strong and good communication skills

Flexible and sensitive to my work.

COMPUTER SKILLS AND KNOWLEDGE

Advanced MS Office

POS

REFEREES:

This will be available base on request

Contact this candidate