Customer Service Human Resource
Resume:
William McDougal, Jr.
**** * * * ********** Street
Wilmington, DE 19802
************@*****.***
Career: I am a highly experienced technical person, and detail oriented professional with extensive customer service experience seeking a position in a technical field that is growing. Experience:
American Cabl e and Telephone, LLC Baton Rough, LA Cable Technician 9/2015 – 2/2016
I. Installed cable, phone and internet in customer homes. II. Utilized a tablet and phone to add and activate customer equipment that was installed. III. Communicated with dispatch through our ACT mobile app on our tablet. IV. Connected customer service from the outside from the tap, both the pole and peg. V. Up graded and downgraded customer service.
VI. Educated customer on their service after ever job. Manpower Group / Angus Chemicals Sterlington, LA
Operator Trainee 4/2015 – 7/2015
I. Observed and participated in several chemical processes II. Tested samples of chemical processes that came from the field. III. Observed and participated in a mini turnaround. IV. Was able to do my own transfer of a process from one tank to another. V. Recorded all samples measurements and results that came from the field on log sheets.
VI. Filled out all safety data sheets for all who needed to work in the field unauthorized. AAA Towmark Charlotte, NC
Emergency Roadside Technician 7/2012 –12/2013
I. Tires aired and changed flats.
II. Fuel delivery to members was provided.
III. Mobile battery service or battery replacement for members was provided. IV. Lockout service for member cars was provided.
V. Sale of products was conducted.
G4s, Secure Solutions Charlotte, NC
Bike Officer / CFO 8/2011 to 9/2013
I. Observed and Report on unusual events on property. II. Foot patrolled critical facilities interior and outside parameters. III. Bike patrolled the two main parking lots and decks.
IV. Escort associates to their vehicles, and wrote daily up daily repots on each shift Pendum, LLC Charlotte, NC
ATM Specialist 05/2005 to 10/2010
Govern all transport of money and valuables to their destination. II. Performed minor maintenance service on ATM’s.
III. Trained and passed all armed and unarmed training annually. IV. Worked in a variety of window software programs that relating to ATM machine. V. Drove boxed, sprinter and vans while transporting money. VI. Turned in all reports from servicing ATM machines daily. Check into Cash Monroe, LA
Manager 04/2004 to 08/2004
I. Coordinated and oversaw all loans in the branch. II. I resolved all customer complaints pertaining to their loans. III. Contributed to profitability by increasing total sales each week. V. Personal and legal information was properly input into a secure system. VI. Faxed in all reports for start of the day, and at the end of the day to corporate office. Education:
University of Louisiana at Monroe Monroe, LA
Physical Education GN/ BS 08/1997 to 12/2000
Louisiana Delta Community College Monroe, LA
Process Technology 09/2013 to 08/2015
Claymont High Claymont, DE
General Curriculum 08/1982 to 07/1986
Skills:
TWIC Card, Work center Leadership 1 and 2, Operational Business Management, Business Office Occupational and Computers, PC Repair, and Fitness and Nutrition. References:
Pendum, LLC / Laura Nelson: Human Resource / 303-***-****, G4S, Solutions / Donald Moore: Site Manager / 980-***-****, AAA Towmark / Human Resource / 704-***-****
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