Career Profile

A Competent Software Quality Assurance (SQA) professional having 10+ years of professional experience in Healthcare, Audit, Finance & Accounting sectors with various roles in Quality Assurance in SDLC, STLC. Testing in Agile environments and other roles in Operations, Transition, Project Management,

Service Delivery & Business Analysis. Domain expertise in Healthcare (Member enrollment, eligibility).

Experienced QA Professional, with extensive experience in Healthcare, Audit and Finance Industries. Strong understanding of QA Process Flows, Case Tools, and Business Analysis. Have been involved in most of the stages of project development including Requirement analysis, Design, Enhancements, Implementation and documentation with complete knowledge of SDLC/STLC. Extensive experience in gathering Business and Functional requirements, developing use cases, conducting gap analysis and preparing training manuals. Expertise in handling multiple projects at the same time.

Instrumental in managing service delivery for a 10-member team handling Finance & Accounting processes for a UK based clients. Managed Service Improvement programs, planning & execution of various projects to improve the Service Delivery. Managed Projects for the enhancement of tools used for Service delivery. Successfully transitioned Financial System Support processes for a US based Restaurant major. The project involved Strategic projects, Process Improvements and Enhancements. Successfully transitioned Business Accounting processes for a UK based construction major. The project involved migration of 10 FTEs to Offshore location.

Core competencies

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QA/ Project management

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Experienced in SDLC and STLC

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Agile/Scrum methodology

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Healthcare, Auditing, Accounting and finance

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MIS

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24/7 Operations management

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Clear Communications & coordination

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Data Analytics

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Multiple Project Handling

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Team Management

Tools and Technologies

JIRA, Rally, Q Test, Requisite Pro, Clear Quest, Share point, Soap UI

SQL, CBM, DCRS/FRS, HP ALM

PeopleSoft CRM

Microsoft Windows, Microsoft Project and Microsoft PowerPoint

Education

Post Graduate in Business Administration [PGDBA] with specialization in Finance (2010).

Graduate in Computer Applications (2002)

Employment History

IT QA/Operations Lead, Theme soft, Inc Nov 2016 – Sep 2017

Involvement in Initial scope discussion, analyzing and understanding the business requirements in agile environment.

Responsible for preparing BA/QA artifacts like BRD, test strategy and master test Plan documents.

Responsible for conducting DRM process with business (Defect Review Management)

Review requirement traceability matrix and test case report.

Analyzing the user stories (functional requirements), decomposing them into user scenarios and summarizing them in the rally (Internal Scrum Tool).

Managing offshore teams and monitoring their daily activities.

Responsible for signing off the VMS portal projects.

Responsible for Maintaining the existing client and renewal of contracts

Handling all escalations from various clients

Preparing Budgeting and forecasting report for the account

MIS reporting to the management.

Delivery Lead QA, Orion System Integrators Nov 2014 – Oct 2016

Delivery Lead QA, Centene Corporation Aug 2016 – Oct 2016

Involvement in Initial scope discussion, analyzing and understanding the business requirements in agile environment.

Responsible for preparing QA artifacts like test strategy and master test Plan documents.

Validating 834, 837 files for member enrollment and claims processing

Involved in Agile/Iteration Testing for all CRM related projects

Involved in smoke testing, functional testing, UAT testing, Cross browser testing and production support.

Responsible and accountable for all Member Open enrollment projects in Marketplace, CRM, Prime for various health plans.

Involved in Smoke testing, Functional testing, End to End testing, UAT Testing

Responsible for conducting DRM process with business (Defect Review Management)

Review requirement traceability matrix and test case report.

Analyzing the user stories (functional requirements), decomposing them into user scenarios and summarizing them in the rally (Internal Scrum Tool).

Managed a team of 4 resources and track the project and team’s performance

Reporting the project progress to the management (Daily/Weekly/Monthly)

Involved in testing HIPAA EDI Transactions 834, 835 and mainly focused on member enrollment, eligibility transactions.

GUI testing skills in terms of compliance with standards and functionality.

Domain expertise in Healthcare

Tools Used: JIRA, MSCRM, Confluence, UMV, Market Place, Q Test, MS Office 2016

Delivery Lead QA, KPMG Nov 2014 – Aug 2016

Involvement in Initial scope discussion, analyzing and understanding the business requirements in agile environment.

Responsible for preparing QA artifacts like test strategy and master test Plan documents.

Responsible for QA artifacts walkthrough with business and getting their approval

Responsible for conducting DRM process with business (Defect Review Management)

Review requirement traceability matrix and test case report.

Involved in Smoke Testing, Functional Testing, Globalization Testing, Localization testing, special character testing, Regression Testing, UAT Testing and Production support testing

Analyzing the user stories (functional requirements), decomposing them into user scenarios and summarizing them in the rally (Internal Scrum Tool).

Managing a team of 15 people at offshore and monitoring all their QA activities.

Planning and creating the Green Chart (Task tracker) for the entire team at the project level and get it approved by the management.

Monitoring all the Planned activities are done by all the team members as per the Green chart

Motoring the Test execution throughout the execution phase

Monitoring the individual status tracker daily and discussing that with team members for any clarifications

Conducting a Daily huddle call at the start of the day with all the team members and plan their day’s activities.

Creating Backups for each associate and using them in emergency situations.

Preparing weekly Executive QA status deck and sharing it with business (RAG status report)

Preparing the defect status deck and sharing it with business.

Regularly monitoring the HP ALM is updated correctly with all the defects/supporting documents etc.

Sharing the Testing Score card to the business during test execution phase.

Involvement in preparing test scenarios, test cases, data preparation, result analysis and test project deliverables.

Prioritizing the test cases based on the severity, functionality and monitoring the execution phase accordingly to meet the business deadlines.

Defects raising and Tracking in TFS (Team Foundation server)

Defects reconciling with ALM and TFS.

Maintaining all the Test Cases, Test Plan etc. in TFS.

Assisting Test Automation team on creating data driven framework methodology using UFT tool.

Hands on Experience in UFT.

Involvement in end to end manual testing of the data analytics application.

Functional testing:

Smoke testing, user story testing, defect testing, impacted areas testing, Ad hoc testing, Exploratory testing, Cross browser testing, End to End testing.

Non-Functional testing:

Locale testing, Globalization testing, Special Character testing, Installation testing

Projects handled: New eAudit, eAAT, Visualization, OST

Applications/Tools Used: Data and Analytics, UFT, ALM v12.01, Rally, SQL 2008, Visio, Share point 2010, 2013

Project Associate, Cognizant Technology Solutions Oct 2009 – Nov 2014

Worked with various Healthcare Giants like Express Scripts, Anthem, Cigna

Involved in Agile/Iteration Testing

Validating 834, 837 files for member enrollment and claims processing

Coordinating with offshore from initial phase of planning and for all creation of test design, test cases, estimations and getting them sign off from the customer.

Coordinating with onsite and offshore for all clarifications in the test requirements and all the requirement gaps, data gaps and making sure that test execution is going smooth.

Stake holders handling regarding all the clarifications, requirement gaps which involves IT, Business teams, and testing teams across onsite and offshore.

UAT Testing Onsite Coordinator for all Consumer web portal projects for every monthly release.

Coordinating with offshore/onsite from initial phase of planning and for all creation of test design, test cases, estimations and getting them sign off from the customer.

Coordinating with onsite and offshore for all clarifications in the test requirements and all the requirement gaps, data gaps and making sure that test execution is going smooth.

Stake holders handling regarding all the clarifications, requirement gaps which involves IT, Business Team, Testing team across onsite and offshore.

Off cycle release check out planning, coordination, testing and sign off

Responsible for all Production check out planning, coordination, testing and sign off.

Test Data analyst for the Migration project from West system to East Systems. This is one of the biggest migration projects in the US.

Analyze/Identify the Gaps in the migration and set up data for all the gaps and provide the same to QA for their testing.

Responsible for creating test data for all the test cases raised by Claims QA and various other teams.

Responsible for all Data support issues and fixes using mainframe applications

Involved in resolving clarifications to Team members on Business requirements.

Performing Test data setup required for Claims testing

Coordinating and supporting executions activities during each release.

Involved in Business Walk through and clarifications for the Test results.

Acted as SME for the project on POS/CBPS, Data History Load and Client Hierarchy Systems.

Preparing Audit folders for the projects and reviewing with Peer members

Got aligned to Claims QA- Eligibility Functional area. Being a new domain to me I had learned the process and concepts very quickly and started Performing BAU (Closing tickets) within short period.

Dual role of Transition Coordinator and Operational associate in my current Project. This project transition is a challenging and standalone. Go-live went on smoothly.

Responsible for all Onboarding activities for all new joiners (Process Training/Timesheet/Onboarding activities etc.)

Projects worked: Cigna, Well point, Express Scripts

Tools Used: Rally, Mainframes, SQL,CBM, DCRS/FRS, HP ALM v12.01, SQL, Share point 2010

Senior Analyst, Cognizant Technology Solutions Oct 2009 – Nov 2014

Coordinator for all FSS related activities between Onsite and Offshore

Handling Strategic projects, Requirement gathering & analysis, Functional testing, Process Improvements and Enhancements etc.

Business Analyst for the various development and enhancement projects of Brinker F&A. Responsible for Daily/Weekly/Monthly activities performed in FSS offshore including following activities:

Strategic Project Management

Requirement Gathering

Functional Testing

Enhancements and Process Improvements

System Maintenance and Tasks

Incident Management

Reporting and Analysis

Management Information Report Analysis.

Issue Tracker for communication & Tracking of issues,

Log Manager – to capture the Accuracy and TAT Misses

Task manager to Assign and Track the tasks to the F&A Teams.

Idea Board – To track all the Process/General Enhancements All these 4 modules are tightly coupled and tied to a robust reporting feature that enables the users to generate the SLA Metrics reporting.

Log Manager Excel Upload

Ageing Tracker Module

Restaurant Manager’s Performance Report

Auto Trigger email for Issues raised and when status of the same is changed anytime.

Sole point of contact for all requirements gathering from the client/project owner and UAT’s.

Preparation and presentation of workflow and functionality of the developed application to the client.

Preparing QA Test Plan, Reviewing test cases.

Passing of all functional requirements to technical team and helping them for UI and database design. Provide functional designs and work with technical design team iteratively to bring out technical solutions.

Process Analyst, Accenture Financial Services Jan 2005 – Oct 2009

Process Analyst and Transition Coordinator for whole Business Accounting project

Successfully cleared all the backlogs and Transitioned 4 major processes from UK to India

Worked in UK for a year to handle the transition successfully

Activities Knowledge Transferred:

Cost Analysis and Cash Forecasting

Weekly/Monthly Cash reporting

Accruals and Prepayments

Tax Analysis

Management Reporting

Acted as a single SME for AR/Billing. Frequent coordination with clients related to process escalations/Improvements and Weekly/Monthly business review.

Managed a team of 11 People and monitoring their daily activities and achieved the given target.

Awards and Recognition

Received High Customer Profitability Award for pioneering project in Cognizant

Received Summit Awards for my performance in Cognizant

Received Best Employee of the Year Award from Operations head of India in Accenture

Received 3 Numero Uno Awards for exceptional performance in Accenture

Received the Best team player Award for handling my team in Accenture

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