Customer Service Home Health
Resume:
Wanda Waldrop
**** * ******** *** ******, CA 93725
**************@*****.***
Objectives
My objective is obtaining a position where I can utilize my skills and experience. I work great in a team environment but also possess the ability to work independently . I am highly self-motivated and look forward to bringing these assets to your organization.
Experience
11/2015 – PRESENT
CITY OF FRESNO/ WATER CONSERVATION REP/WATER QUALITY TECH
Performs office work and field work, provide customer service, problem solving and investigative skills that promote water conservation. Enforce regulations in accordance with the Fresno Municipal Code and other federal, state, and local water regulations, advisories and requirements.
Skills
●Customer Service
●Knowledge of Fresno Municipal Codes, Federal and State Regulations
●Water Conservation Techniques & Education
●Knowledge of how to conduct leak surveys & water investigations
●Performs Code 6 (Shut Off at meter) & shut off at house valve and irrigation manifolds
●Ability to interpret Read Center & GIS
●Knowledge of City of Fresno demographics & geography
●Naviline Entry & clerical duties, processing water violation letters, leak letters, Excel spreadsheets, filing & multiple phone line techniques
●Understanding of when to issue Incident Notices & Repair Notices
●Community Outreach at large events within the city of Fresno
●Excellent driving skills & driving record
●Customer service finesse when dealing with sensitive issues (Discolored water samples for Water Quality)
●Scheduling of appointments
●Prepare water draws for labs
●BSK Certified
09/2015 – 11/2016
WAL-MART
Specialized in customer service, operation of ten key cash register, Handle transactions with cash, check, credit cards and WIC.
06/2011 – 07/2015 OFFICE ASSISTANT 2
COMMUNITY REGIONAL MEDICAL CENTER
Intake office assistant for Home Health Services
First point of contact customer service/ Process referral from Hospitals, Clinics, Doctors Office, and other Home Health Agencies. Read and process MD referral for Home Health Services in a timely manner. Confirm and provide eligibility/authorization from several insurance companies. Confirm demographic information with patients upon referral request. Provider 24 hour on call coverage for overnight services. Work is often performed in a busy environment with frequent interruptions.
02/2011 - 04/2011 Patient Account Representative
VOLT TEMP/VIBRA HEALTHCARE
Provide claims follow-up on several hospital outpatient services. Ability to read and process EOB with follow-up on claim denials compliance to insurance contract.
10/2008 - 02/2011 SUB CONSULTANT
HFS CONSULTANTS
Provide billing services for several clients, Charge Entry, Bill Claims, Post payments and adjustments according to EOB. Complete monthly reports and meet goals/productivity deadlines.
10/2004 - 09/2008 MEDICAL/DENTAL BILLER
UNITED HEALTH CENTERS
Medical/Dental billing for Federal Qualified Clinics, scan and process superbills, provide complete accurate posting of patient encounter data in a timely manner. A/R follow-up on EOB and provide monthly reports
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