Customer Service Manager

JESSICA GUILBEAULT

* ****** *****, ********, ** *6237

H: 860-***-**** C: 860-***-**** *****************@*****.***

PROFESSIONAL SUMMARY

Administrator who goes above and beyond basic administrative tasks and takes on multiple

projects at once. Excellent work ethic and strength in boosting company morale.

SKILLS

Professional phone etiquette Filing and data archiving

Excellent communication skills Works well under pressure

Database management Pleasant demeanor

Articulate and well-spoken Invoice processing

Customer service-oriented Advanced clerical knowledge

Accurate and detailed Excellent planner and coordinator

Multi-line phone proficiency HIPAA compliance

REFERENCES

References: Nicole Chasse 860-***-**** Erica Taylor 508-***-**** Renee Byers 860-***-****

WORK HISTORY

JOHN GAGNON'S PET RESORT

Administrator Colchester, CT March 2005 - October 2017

Currently working as the administrative/ reception manager.

I demonstrate expert knowledge and proficiency with general administrative functions (telephone, email

etiquette, MS Office applications).

I organize information as efficiently as possible for customer focused share point content throughout the

day.

Answer multiple phone lines; booking reservations, grooming appointment and answering general

questions.

Create, compose and edit written material as needed.

Manage and coordinate special projects as required.

I direct and coordinate the highest degree of quality of care consistently to the customer and their animals

each and every day.

COMMUNITY PREVENTION ADDICTION SERVICES

Administrator Willimantic, CT September 2003 - September 2005

Pretrial alcohol and Pretrial drug program educator courts administrator.

I coordinated the scheduling of the pretrial alcohol and pretrial drug education evaluations, sessions,

groups and classes.

Maintained communication between program judiciary, treatment facilities, program participants and

other agencies.

Maintained detailed and accurate record keeping.

Ensured contact compliance with the courts, DMHAS and judicial funding regulations.

Maintained compliance with Federal confidentiality regulations and Counselor code of ethics and adhered

to the standards of the council on the Accreditation of Rehabilitation Facilities.

Answered and managed incoming and outgoing calls while recording accurate messages.

The job consisted of record keeping on the first offender clients that where court mandated including

attendance, observation, assessment, plans and recommendations for treatment.

I had an organized data base of over 28,000 clients between the DWI and Drug education program.

EDUCATION

ASSOCIATE OF SCIENCE Drug and Alcohol Counseling

Manchester Community College

Manchester, CT 2004

Made the deans list every semester.

Contact this candidate