Customer Service Administrative Assistant

Lisa Merritt

*** ********* ***.

Roselle, N.J.***03

Tel: 201-***-****

*************@*****.***

Objective

To obtain any challenging position in whatever the job requirements are. Where my abilities skills, and enthusiasm can be fully utilized for the enhancement of the organization. Administrative Assistant, Customer Service Receptionist, Accounts Payable, AR. HR work, Office Manger.

Education

Computer Learning Instruction Center

Microsoft Word, PowerPoint and Excel, Certificate of Completion/ Global Business Institute Record Management, Business Math and Telephone Etiquette, Business Diploma

Experience

Staff Management Group/ logistics 2016-2017

Checking in all drivers, getting correct documents needed for pickups, arranging for all pickups from the ports with other trucking companies as needed. Printing out all orders, processing orders for payment, Billing in JOI system

Heavy customer service, making adjustments in billing when needed. Handling all invoices for payment. Answering all emails communicating with the customers in a timely fashion. Ordering all supplies as needed for the company.

JC Board of ED, PT

2014-2016

Sat at the desk screening in visitors that arrives making sure to print out name tags, directing guest to various locations, recorded suspicious and presence of unauthorized persons to appropriate parties, critical thinking skills when dealing with Students as well as parents, understanding of sophisticated monitoring systems, report writing.

Artro Mechanical, Customer Service 2013 -2016

Customer Service/Admin responsible for ordering supplies, managing accounts making sure the accounts are paid on time, speaking with customers on a daily base, setting up appointments for inspections, getting all certifications needed to complete certain jobs from the city, promptly responded to general inquiries from clients.

New England Motor Freight, Customer Service, Consolidations Dept. OS&D Dept. 2010 -2012

Specialized in freight consolation of LTL shipments of freight

Maintained and processed all LTL loads that came in and out of the terminal

Coordinating and facilitating that all freight will be delivered in a timely matter

Made sure that everything on the manifest matched up with everything on the invoice

Worked in the OS&D dept. as well./AS400

Took care of all the damaged freight claims that came through the terminal, over, shortages, and damaged cargo.

Merrittone Technologies LLC, Account Rep. 2006 – 2009

Maintained relationships and favorable contacts with current and potential accounts

Resolved customer issues /problems researched and made recommendations for potential product enhancements/or modifications to increase sales, Identified market potential by qualifying accounts, Supported all techs when needed

Provided particular valuable information to clients as asked, Answered any and all questions on a daily base.

Port Authority of NY/NJ, WTC Police Department 2002 – 2004

Worked with Deputy Chief of police

Involved in the supervision and maintaining the WTC facility.

Dealt with highly confidential matters daily.

Worked closely with the WTC officers handling all there necessary needs, petty cash, time off request, issuing checks, scheduling the officers schedule’s, taking care of all IOD reports, handling all the weekly overtime reports, ordering all supplies

Responsible and was involved working with the Attorneys to ensure that they received all evidence as well as the reports.

Kept all confidential records up to date, handled all arrest reports, maintained all personnel record.

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