Management Manager
Resume:
SANJAY KUMAR DEWANGAN
Mckinney, Texas Cell: +1-214-***-**** **********@*****.***
EXPERIENCE SUMMARY
A proficient IT professional with 15+ years of experience with a drive to adapt evolving technologies to design and implement cost-efficient infrastructure solutions aligned with business needs
Expertise in designing, installing, configuring administrating SAN/NAS, backup solutions using Symantec Net backup, EMC Legato Networker, EMC Avamar.
Experience in configuring Exchange backups (DAG), SAP application backups, VMware Backups using NetApp SMVI/VSC on Veritas Netbackup, Data Protection Netbackup Appliances.
Experience on EMC Data Protection suite like Avamar, Networker using features like snapshot based backup, backup to disk, deduplication
Experience in upgradation of Netbackup/backup clients and Servers as and when required due to security alerts / EOL softwares.
Experience in DataCenter migration involving 1000s of backup clients and reconfiguring at new data center, consolidation of backups, Data Domain management.
Expertise in NetApp SAN/NAS storage configuration, solution design, implementation, administration, capacity planning, disaster recovery, filer Administration, NFS/CIFS configuration, exports, quota management, near store Administration using Snapvault, migration from 7 modes to Cmode.
Experience in Unix system (Sun/HP/SGI) installation configuration, Administration and support. Well versed with Administering, Managing different Unix flavors such as Sun-Solaris (7,8,9,10), HP-UX (11i), RHEL (5.x) with good knowledge of shell scripting, SSH, DNS, NIS and send mail. Good knowledge of performance tuning.
Experience in configuring and supporting Brocade with monitoring tools like fabric-watch / fabric-manager /brocade network advisor (BNA)
Experience in designing, installing, configuring and administrating High Availability cluster solution using Veritas cluster server (VCS).
Experience in disk space management software tools like HP-LVM, SUN-SVM (SDS), Veritas volume manager- VxVM etc.
Experience in Unix virtualization, LDOMs, containers, Linux Xen virtualization.
Analyzes performance, health, and monitoring involving Solaris servers, and storage infrastructure to assist with recommendations, incident response, and problem resolution.
Experience in delivering technology refresh and data center migration upgrading or moving 300+ servers and storages to other DCs.
Proven leadership skills, including the ability to work with executive leadership team, mentor and develop staff, manage complex projects, develop strong client relationships, and the ability to articulate production support processes, concepts, and solutions to business stakeholders.
Experience in operational excellence for improving productivity through various levers – Automation, best practices.
Developed platform for training, knowledgebase and mature scale of delivery and responsible for saving project cost.
Experience in Data Center Migration/Consolidation including servers, storage and backups.
Experience in leading new project transition, building support team at onsite/offshore, screening/inducting resources for new projects.
Drove process improvements for internal IT team, steps taken for KPI improvement, planned service Improvement process -SIP
EDUCATION
Bachelor of Electronics and Communication Engineering from REC (NIT) Durgapur,INDIA
TECHNICAL EXPERTISE
Storage : NetApp Cluster and FAS 2k,3k,6k,8k series filers, Hitachi Storage-
USPV/VSP/AMS, EMC VNX, EMC XtremIO, IBM SVC, V7K
Storage Tools : Netapp DFM, Ops Manager, Fabric Manager, BNA
OS : Solaris 8/9/10, Linux, HP-UX -11i, fedora, centOS
Virtualization : Logical domains, Zones, Linux Xen
Backup : Veritas Netbackup6.5/7.5, EMC Networker, Avamar
Tools : HPOV, Opscenter Analytics, Remedy, Clarify.
Applications : Websphere, Iplanet, Apache, Oracle, SAP,
Google Search Appliances
CERTIFICATIONS: NCDA (NetApp ONTAP 7 Mode), Information Storage Associate Version 3
(EMCISA), ITIL V3 Certified, Solaris 8 Administration
TRAININGS ATTENDED: Hitachi VSP BootCamp, EMC VPLEX,, NetApp 7 mode ONTAP,
EMC ISILON, AWS
EMPLOYMENT HISTORY :
IBM India Pvt Limited - Subject Matter Expert - Feb 2017 to Aug 2017
Infosys Limited - Lead Consultant - Sept 2010 to Jan 2017
Birlasoft Ltd - System Analyst - Sept 2007 to Sept 2010
Wipro Ltd - Module Lead - Aug 2005 to Sept 2007
Birlasoft Ltd - Sr. Software Engineer - July 2004 to Aug 2005
Polaris Software Labs Ltd – Associate Consultant - June 2003 to June 2004
Microland Ltd - Engineer - Oct 2002 to May 2003
PROJECT HISTORY
Client - Bank of Nova Scotia
Feb 2017 – Sept 2017
Subject Matter Expert
Bank of Nova Scotia Infrastructure support provided by IBM. Client has most of the applications/storage/backup/database – Oracle, SAP, MC, NetApp and for Backup – TSM
Roles and Responsibilities:
Key responsibilities include build, configure, manage day-to-day support in coordination with DBA, Network, application teams.
Ensure that project guidelines, standards, timelines, ITIL processes are followed especially for change/problem management.
Root cause analysis of major incidents and to eliminate downtime, increase system availability and improve SLA consistency.
Day to day activities like create/Expand aggregate, volume, Qtree on 7 Mode and Cluster Mode filers
Planning ONTAP upgrade activities as per business requirement following change management and minimal business downtime.
LUN provisioning, decommissioning using SVC, Upgrading SVC and V7k firmware
Zoning configuration on brocade switches using Brocade Network Advisor(BNA).
Migration, administration and consolidation of enterprise storage appliances like Netapp, IBM.
Responsible to complete Work Load Swap(WLS) activity every month for Netapp Storage as part of Disaster recovery testing.
Delivered new projects involving capacity planning, disaster planning and project reporting
Client - McDonalds
July 2015 – January 2017
Storage and Backup Lead – Worked from Chicago during transition
McDonalds Infrastructure support provided by Infosys. Client has multi-vendor strategy like for Storage – EMC VNX and XtremIO, NetApp and for Backup – Netbackup, TSM, Avamar systems at US, UK and APAC.
Roles and Responsibilities:
Key responsibilities were leading the Storage and Backup team of 12 members including offshore and onshore. Ensuring 99.99% availability of Storage and Backup Environments.
Played a key role in starting the McDonald account by being part of Storage Lead and worked from proposal phase to winning the contract.
Built a strong Storage & Backup team and successfully completed Datacenter migration and later transition to Infosys achieving all tollgate at each Transition phases– KT, Secondary and Primary support.
IT strategic planning for infrastructure and systems using best practices and service delivery. Project management coordination across all teams.
Planned, designed and configured SAN for backup infrastructure with NetBackup solutions.
Worked as Problem manager to complete all root cause analysis of any Major incidents to eliminate downtime, increase system availability and improve SLA consistency.
Worked as L3 for the any Netapp, Netbackup, Avamar issues and guide the team to follow the ITIL process for any Change and Problem tickets
Netbackup - Avamar Data Domain config, upgrade and management
Worked on EMC Data Protection suite like Avamar, Networker using features like snapshot based backup, backup to disk, deduplication
Install configure netbackup clients and migrate all clients from netbackup from old vendor Datacenter to Sungaurd Datacenter.
Configure SQL/Oracle/Exchange/VMware for backups using Netbackup and Avamar.
Planned upgrade activities as per client requirement following change management and minimal business downtime.
Vendor management and warranty contract management.
Configuration and Management of backup using Netbackup, Avamar and TSM. Monitoring and troubleshooting the backup failures.
Recommendation to client for future requirements, capacity planning and ordering for new diskshelf or new Storage. Adding disk and disk shelf to the existing storage for standalone and High availability controllers.
Develop Knowledge base/wiki/SOP for the Storage Support and to perform daily tasks/incident.
Client - Daimler (Mercedes Benz)
SEPT 2013 – June 2015
Provider Service Manager (PSM) – Posted at Stuttgart -GERMANY
As a Service manager for one of the biggest automotive client, my key responsibilities were to lead the offshore and onsite Storage team. Client has multi-vendor strategy and has Netapp, EMC and IBM storages spread across 40 locations worldwide. Total storage supported was approx 20 PB.
Roles and Responsibilities:
Key responsibilities were leading the Storage team of 25 members including offshore and onshore. Ensuring 99.99% availability of Storage Environments.
Led the Storage team to successfully complete transition from Fujitsu to Infosys achieving all tollgate at each Transition phases– KT, Secondary and Primary support. Planned and managed project schedules, deliverables, risks involved by Coordinating with other teams and stake holders.
The development and maturity of ITIL practices, processes and procedures around operations, incident management, change management and problem management.
Performed Root cause analysis(RCA) for all Major Incidents to eliminate downtime, increase system availability and improve SLA consistency. Presentation of RCA to the clients within the agreed SLA.
Enhanced internal communication between all Data Centers yielding improved collaboration, process alignment, and decreased inconsistency across the enterprise globally.
Develop, mentor and encourage a high performing global team to help project achieve business goals.
Taking care of Storage billing to client and the budget cost center of company.
Interact with Client on regular basis for getting requirement and planning. Monthly, weekly report preparation and presentation.
Performing activities like create/Expand aggregate, volume, Qtree for NAS environments, LUN’s, Igroups for SAN environments and reclamation the LUN’s and SAN ports if any (De-commissioning projects).
Upgrades, migration, administration and consolidation of enterprise storage appliances like Netapp, EMC .
Plan and set up DR sites for remote locations DC and performing disaster recovery testing half yearly.
Provide recommendations on capacity planning, performance enhancement, standardization, backups, best practices, and data retention to customers
Scripts written for automating routine management tasks and for report generation.
Develop and build knowledge base/wiki/SOP for the Storage Support and to perform daily tasks/incident.
Monthly/Weekly Report preparation, presentation to client. Presentation of Capacity report Quarterly with stakeholders/management.
Drove process improvements for internal IT team, steps taken for KPI improvement.
Client - Hitachi America Limited
SEPT 2010 – Aug 2013
Storage and Backup Lead
Roles and Responsibilities:
Managed offshore support team of 7 members and support of Storage, backup and Unix environments. Supported systems of HAL sister company.
Plan and manage project schedules, deliverables, risks involved by Coordinating with other teams and stake holders.
Manage contract negotiations, vendor selection, procurement and budgets for all network and data center projects.
The development and maturity of processes and procedures around operations, incident management, change management and problem management.
Managed 1000+ server spread across 3 data centers, 1 PB storage and backup environment.
Performed change management functions, performance tuning, operating systems enhancements, virtual and fiber switch support, LUN management, and configuration testing
Assists in the creation of quality processes including templates, snapshots, and automation.
Develops patching and backup support for all systems with Application Support Services.
Analyzes performance, health, and monitoring involving Solaris servers, and storage infrastructure to assist with recommendations, incident response, and problem resolution
Installation of Netbackup Clients, upgrade of Netbackup Master/media Servers.
Done backup policy creation, new backup implementation for DAG(exchange backups), VMWARE backups, SAP backups, reporting .
Datacenter migration and virtualization of 300+ physical linux servers to new DC resulting in saving considerable amount of investment and operational expenses.
Administration of Hitachi and Netapp Storage, provisioning, masking etc.
Maintain and update documentation for SOX compliance requirements.
Provide support for hardware break fix, software changes and Data center migration activities.
Worked on ITIL processes for support services. Followed change management and problem management process.
Client - GE Commercial Finance
SEPT 2007 – SEPT 2010
Offshore Project Lead- L3 Member – Multiple trips to Atlanta for projects
Roles and Responsibilities:
Managed offshore support team of 12 members, ensuring ITIL process followed by team, resource management.
Managed 1000+ Solaris and Linux servers remotely, delivered the day to day task, Server upgrades, migration, new application installation .
Participation in CAB calls for getting change approval from Advisory Board.
Preparation of weekly/monthly reports
Coordinate with clients and internal team for project scoping, issue resolution and status updates.
Responsible for following ITIL process with strict SLAs, change management, problem management, incident management.
Performed daily Unix server task like file system management, disk management, space management.
Performed installation, upgrades as per technology changes. Regular patching Unix systems and automating regular tasks.
Managed backup schedules, policy creation, monitoring on Symantec Netbackup and HP omnibackup.
Worked at onsite for various small project implementation for better understanding Client requirements and getting client confidence for developing script for critical bank transfers between Mainframe and Application systems. Delivered the projects as per their expectation and on time.
Backup and restore operations of Sun servers using different backup tools
Administration of Veritas Cluster and participating every Quarter in DR test.
Automation of Server performance monitoring by creating scripts and scheduled for better tracking of systems.
Client - Lehman Brothers
AUG 2005 – Aug 2007
Backup Administrator/Lead
Roles and Responsibilities:
As backup tower lead started couple of new projects, participated in finalizing SLA, SOW. Ramping up resources by hiring at offshore and at onsite for new projects.
Led a team of Backup resources in completing the process of KT, Secondary and Primary phase of a new projects.
Created SOPs for Backup projects and worked for starting new projects of datacenter support
Worked for stabilizing the Storage and Backup environment to achieve zero escalation.
Installation, upgradation of Netbackup Server/clients as and when required.
Managed and monitored around 15000 backups jobs running on US, UK and APAC environment. Troubleshooting the backup failure issues with the help of vendor and other teams.
Restoration of legacy backups as required for Audit by performing 2 levels of catalog importing of old backups
Management of Storagetek tape library(STK) with 6500 tapes at each geographies.
Media management, offsite tape rotation, scratch tape management.
Job scheduling and troubleshooting scheduled jobs using Autosys.
Client - GE Commercial Finance
JULY 2004 – Aug 2005
Senior Unix Administrator
Roles and Responsibilities:
Managed 500+ Solaris Servers, Veritas Cluster, HP omnibackup remotely.
Implementation and administration of server, desktop, and network infrastructure implementation and administration of Sun Solaris 7/8.
Managed user accounts and groups of heterogeneous Network using SMB
File system management, performance management, disk management of Unix Servers
Sharing file systems using NFS, samba, mounting remote file systems through AutoFS.
Monitoring disk space and maintaining the disk quotas.
Backup management using HP omnibackup, tape management
Configuring Samba server for interconnectivity between Windows and Unix.
Automation of common daily task by shell scripting and Perl.
Planning and Patching of Unix Servers as per security alerts.
Created and published documents for troubleshooting Solaris/Linux issues and new Standard Operating procedures (SOP)
Client - GE Capital
JUNE 2003 – JUN 2004
Unix System Administrator
Roles and Responsibilities:
Managed 5+ Enterprise Solaris Servers, Ipanet web Server, EMC clarion storages
Implementation of EMC Clarion storage and migration of critical applications to SAN storage for better performance.
Provisioned and decommissioned LUNs, path management using Navisphere
Managed day-to-day Unix administrations task of user management, disk management, file system management, performance management.
Configuration of applications like Iplanet Web server, Weblogic, Oracle database on Solaris Servers. Administration of Iplanet Web Server
Key team member in troubleshooting Oracle and Web Application issues .
Client - GESBI
Oct 2002 – MAY 2003
Engineer
Roles and Responsibilities:
Managed Solaris Servers, A1000 Raid storage, Iplanet web Server.
Done user, disk and share management and monitoring.
Configuration and administration of Iplanet Web server on Solaris.
Performance monitoring and tuning for improving Oracle database performance
Contact this candidate