Sales Customer Service

Qualifications

Over ** years of a wide variety of roles in the Sales and Real Estate Industry

* ***** ********* *** ********** single family residential properties.

** ***** ***-******** ******ntial Appraisals and Services

8 Years business and retail sales and customer service

Raised two children. Excelled at team sports

Associate degree in Business Management

Efficient learner. Proven ability to excel

Skills:

oPlanning, Organizing & Delegating

oEffective problem solving and decision making ability

oLifetime user of Microsoft Office products. Remember word perfect?

oAbility to handle Multiple Responsibilities at once & Prioritize Task, Effectively manage time and meet deadlines

oFinancial Management & Budgeting,

oProactive, independent, Works great with limited and no supervision

oQuality assurance, Attention to detail

oEffective Communicator and Ability to Resolve personality conflicts

Key Responsibilities

Devise strategies. Plan, estimate cost, develop and define project scope. Maintain budgets. Organize and control project progress. Arrange financing, Negotiate with suppliers and sub-contractors. Perform due diligence. Manage multiple task and time efficiently. Build and maintain positive relationships. Manage, Motivate, train, and develop sales force. Advocate for customers.

Traits:

Focused. Enjoy challenges and solving problems using all types of resources.

Active listener & quick learner.

Ambitious-Determined-Enthusiastic

Passionate about quality

Versatile, able to adapt to changing roles, responsibilities, and priorities

Sociable, Able to get along with all personality types

Forthcoming-Dependable-Honorable

Stable personality, able to maintain composure in difficult & stressful situations

Hands on approach, not afraid to get my hands dirty

Good common sense and judgment

Organized and efficient

Compassionate and emphatic

Always growing and improving.

Enjoy meeting new people, networking and seeking new contacts

McDonnalds T-Mobile Dominos Cartoys PizzaHut Audio Express Self-Employed Radio Shack

I always perform at and maintain the highest standard of workmanship, ethics and professionalism in all of my roles

Relevant Experience

Project Management: Plan and Manage residential property renovations with the primary focus on completing project on time; maintaining quality and budget projections and making a profit. Perform risk management to minimize project risk. Develop and implement comprehensive project plan for action. Prepare project schedule, budgets, hire sub-contractors and negotiate with suppliers. Monitor daily progress. Foresee and resolve conflicts. Establish and maintain effective relationships with suppliers and sub-contractors, continually seeking new contacts. Review cost to insure project is keep within budget. Provide effective leadership. Develop lesions learned upon each projects completion.

Valuations: Responsible for estimating property values by appraising a wide variety of properties including single family dwellings, 2-4 unit properties, vacant land and rural acreage. Complete appraisal reports using win total and aci. Using a wide variety of internet resources I research and analyze property information and market data, schedule appointments, and use excellent time management skills. Additional duties include:

1-Inspecting properties, taking photos, measuring structures on property, read and interpret phat maps, surveys, deeds, contracts and other documents.

2-Basic administrative and clerical duties. Accounting and billing.

Some other Roles I was responsible for that helps me be a solid contribution to you:

Sales: Retail & B2B. Develop, build and strengthened long lasting relationships. Consult and advise clients, Identify needs and demonstrate products. Follow up with post-sale support and manage relationships.

Customer Service & Relations: Advocated, Listened, Engaged, Resolved issues and Arbitrated disputes; Doing whatever it took to retain customer loyalty and satisfaction.

Management: Provide Support, Strengthened, Motivated, & guided sales team to optimize performance. Plan sales meetings, handle payroll & employee scheduling, inventory ordering and control, Delegate duties. Train and build sales force.

Land surveying. Dishwasher. Food Server. Cook. Volunteered at local animal shelters, and Memorial-Herman hospital

Please see last section for an exciting and detailed employment history

My Personal Mission Statement

Striving for perfection, my goal in life is to be the best person I can. To be an inspiring character and contributor in the history of my family. Devoted to, and bringing pure joy to my children and loyalty to my love ones, Never take time for granted and enjoy every moment. To bring positivity to the world by living a life of honor and compassion, while remaining humble and appreciative for what I have in life

Maintaining my high level of standards and excellence has set me above my peers in some instances; yet, I remain humble and grounded. I always feel there is room for improvement and that whatever I achieve, will never be good enough

Accomplishments-Awards-Contributions-Milestones:

Actions Speak Louder Then Words

Always building up, Overcoming Challenges and trying to perfect everything I set out to do.

Self-Employed- Help ran family start up appraisal business and have been in business for over ten years. I successfully rehabbed two residential properties. I have conceived and built from the ground up, a Beagle and German Shorthaired Pointer breeding/training program. We have increased our sales and revenues each year, are currently implementing our next stage of expansion with the end goal of having our bloodlines nationally shown and promoting a world class organization

Cartoys- Collaborating with my store manager, we successfully implemented a new sales strategy developing, mentoring and inspiring the sales team to sell more phones. We reached our goal of going from last in the Houston region to number one, boasted moral and increased the stores productivity.

Aeriel/Voicestream/T-Mobile: Proving my value, I started off hitting hard and I earned a seat at the company wide monthly achievers lunch my first month. Continuously, month, after month, I was a top-producer and contributor to my team and company. I lead my team in sales, multiple “big dawg’s” of the months awards, won several sales contest; and as a result, I earned a leadership role among my peers, additional task and responsibilities.

Radio Shack. I surpassed all expectations. I started off at my neighborhood location then was moved to a more challenging location. Next, a mall store for the Christmas season where I mastered my pitch and demonstrated my driven ability to achieve results. I was rewarded for my motivation and dedication with a higher volume (top 10) store. But that was not good enough for me. Maximizing sales opportunities by providing quality service, up selling, offering credit, and always “giving away” a free cell phone to everyone, I increased our production; helping my new store achieve a top 5 ranking, even selling more phones then mall stores. With my district manager blessing, I earned the third key, opening & closing responsibilities, supervising and training roles. Individually, I was recognized for my performance on a number of times, earning the “Ace” top sales maker of the month award multiple times.

Dominos pizza. I started at the lowest performing store. In time, I “earned and proved” my way to the highest producing store. I was able to maintain my composure during extremely stressful situations and consistently make quality pizzas during high volume “rushes”. Lead the store in “dollars per order”, by always offering “the family special”. Telling momma she can have leftovers tomorrow always closed the deal! I even baby sat my boss’s kid a couple times. Now if that isn’t earning your boss’s trust, I don’t know what is.

No One Cares or Remembers Who Came In Second

Naugatuck Basketball Association. In 3 Seasons I went from a scrub to one of the solid players in the league. Practicing EVERY day, I ended up earning Most Improved Player once and the all-star team twice. In my first season we went undefeated and lost the final championship game, If only I was able to contribute more, maybe we would have won that last game. In my final season, I lead my team in rebounds, assist and free throw percentage. When you have teammates you can trust, you don’t have to score every point to win.

YMCA Little Pal Basketball. 3 seasons-As a team we had two undefeated/championship seasons in a row, the first ever to do so. I earned most improved player and the all-star team in my final year.

Warning! The following pages are a detailed explanation of my roles going back to my first real job

If you need help sleeping, Read This!

Over 20 Years of Real Estate, Sales and Customer Service Roles

Self-Employed: Property Investments/Project coordinator/manager: 09/2015-Present

Purchase Perform due diligence, analyze & research property, comparables, market conditions and trends. Inspect property; determine project scope, schedule and budget. Arrange financing. Collect estimates, bids and build team. Manage project, monitor daily progress, foresee and resolve issues. Maintain high Standards, deadlines and deliver project on time and under budget. Interact directly with lenders, realtors, suppliers and sub-contractors. Review and negotiate sales contracts. I am not afraid to get my hands dirty! I do part of the work myself including electrical, painting, tile, drywall, drainage and carpentry; I taught myself everything I know and look forward to improving and expanding my skills., remodel and resell single family residential properties. Stay current with trends, styles and colors schemes.

Self-Employed: Breeder/Placements: “Rising the standard for the best puppy buying experience” since 2013

Capitalizing on having four major metropolitan markets nearby, I envisioned and built from the ground up, my own business plan, implemented my own strategies, procedures and policies. Constantly Evolving and Utilizing a wide spectrum of resources for marketing and selling, I interact with each client, follow-up, and seek ways to improve clients experience. At times when I do not have my own product to offer, I built up a small network of breeders, forming partnerships, to sell their puppies. Other duties include managing multiple personalities, daily care, crisis management, diagnosing and treated medical issues. We receive many referrals, repeat clients and our sales/revenue has increased each year. To grow our brand, we plan to diversify our client base by adding additional breeds and reach a national audience by utilizing digital marketing.

Self-Employed: Valuations 03/2004 to 10/2015: Statewide Appraisals

Estimate property values. Appraise a wide variety of properties including single family dwellings, 2-4 unit multi-family properties, vacant land and rural acreage. We worked with a variety of financial institutions that provide all types of loans such as mortgages, refinances, investment and home improvement loans. The clients are our Priority. To keep their loyalty and maintain an excellent working relationship we conduct and present ourselves in the upmost respectable and professional manor in whatever role we are filling. By always sticking to our core values, our network of loyal clients have come to trust and depend on us. With the goal of exceeding our client’s expectations, we differentiate ourselves from the competition by expediting orders, immediately resolving issues, and offering a customer service experience that surpassed the industry standard.

Typical roles and responsibilities include:

Performing due diligence on the subject property by utilizing a wide variety of internet resources. I research and analyze:

1.Property information including tax records and ownership history; read and interpret phat maps, surveys, deeds, sales contracts and other documents

2.Comparables, Market data and trends

Schedule inspection with the home owner. Field duties include inspecting dwellings on the property, measuring, taking photos, note condition of dwelling and foresee any issues with property condition in regards to loan guidelines.

Determine value. Type appraisal reports using Win Total & ACI, send to reviewer, where every line is checked and taking apart, make corrections, if any. Follow up and resolve issues. Bill Mortgage Company.

Success depended on the ability to work with multiple orders and deadlines, with little to no supervision, efficient time management skills and able to act in an honorable, professional and ethical manor.

Self-Employed: Independent Contractor. “Field Work. Occupancy Inspections”. 02/2010 to 09/2012

Inspect up to 100 residential properties per trip to verify occupancy of pre-foreclosed properties. Interview home owner or tenant. Take multiple photographs of dwellings and surrounding areas. Take extra photos and note any damage in anticipation of potential issues. Type short report and email completed work to off-site supervisor and coordinator.

Requires ability to work with no direct supervision and managing multiple deadlines. Using time as efficient as possible and planning best logistical routes is crucial to successfully handling workloads. When I first started I made about $10 per hour. Once I maximized output and manage my time most efficiently, I would average about $35-45 per hour.

Privately Owned Company: Land Surveying: Precision Surveyors: “Rodman” 12/2005 to 09/2006

It was pretty simple. I located property rods, dug holes in people’s yards, assist partner with taking measurements and sketching property dimensions. Requires ability to work with no supervision, complete each job in a timely manor and resolve neighboring property owner’s complaints, sometimes stopping to pet every dog and cat I saw.

Retail: Mobile One/Audio Express: “Sales”. 12 Volt Security Systems, Audio & Video 10/2002 to 04/2004

Exceeding customer’s expectations, I represented my company in a positive manor, advocated for my customers to earn their trust, maintain their loyalty and their repeat business. I interacted with all facets of society and personality types including blue collar workers with strict budgets, successful business owners, doctors, lawyers, recording artist, producers, local celebrities and personalities.

Retail: Car Toys: “Cellular Sales” 07/2001 to 10/2002

Referred by a competitor from my Voicestream days, I was brought on to strengthening the stores cellular sales by the store manager; We elevated our store to number one in the Houston area by inspiring and boasting confidence on cellular offerings. We retraining the sales team, set new goals and reformulating sale presentations.

Retail:Aeriel/Voicestream aka T-Mobile USA“National Indirect Sales Associate. Account Relations” 01/2000 to 07/2001

Exceptional Commitment. I Promoted and represented this brand at national retailers. I built relationships with retail associates, refocused their attention on our products and trained them on rate plans, merchandise, and general salesmanship. Stayed current with soon-to-be released products and emerging trends in the wireless industry. They thought I was crazy when I told them you would be able to watch TV and pay with your phone lol.

Assumed non-official management duties and senior responsibilities; including training new hires, coordinating and scheduling a sales force of up to 25 employees, personally assisting my direct supervisor by planning sales meetings, general clerical duties and whatever else I can do to be a valuable contribution to the company.

B2B Outside sales: Netwireless/Bearcom: Relationship Builder. Account Manager 05/1999 to 12/1999

A Small start up selling pagers and wireless phones to small and medium size companies. Developed and formed new business opportunities and maintained long lasting client relationships. To generate leads, I acquired new clients by going to every office building & strip center I saw, cold calling yellow page phone numbers, and networking. Designed my own pitch-book, flyers and marketing material. Consulted and Interacted with prospective clients to identify their needs, gave sales presentations/demonstrations, wrote proposals and facilitated delivery of product. Building customer loyalty and trust, I surpassed their expectations and followed up with superior customer relations.

Side note: This was the role that strengthen my sales knowledge and showed me a side of sales I would not get in retail. It was a great challenge that boasted my confidence and solidified my sales foundation which propelled me into my next role where I earned a prestigious award my first month.

Retail: Radio Shack: “Relationship Developer-Salesmaker” 04/1997 to 05/1999

I started at one of the worse (production wise-great manager) stores in the district (it was five minuets away), took training seriously, gave it my best and eventually moved to a busy mall store for Christmas season. Did well and was rewarded with a consistent/steady, top 10 store. Provided superior service, increased our productivity and store attained a top 5 ranking. Some final responsibilities include opening/closing/third key duties, supervising and training sales team, scheduling, and ordering merchandise.

Restaurant: McDonalds: “Cook” 03/1997 to 06/1997

They have a great training program. I made hamburgers. It was fun, I “Discovered” a pretty tasty triple cheeseburger with chocolate-chip cookies and bacon…I even unloaded “the truck” a couple times a week, but after a while, it got boring, quick.

Restaurant: Dominos pizza: “Insider/Pizza Maker” 09/1995 to 04/1997

I made the best pizza you ever had from dominos. I Started off at franchisee’s #4 store, proved my capabilities and ended up at his number one producing store. While the #4 store may get 50 pizzas an hour once a month on a busy night, this store always hit 100 pies per hour on busy nights, sometimes making over 350 pies per a four hour shift. My boss gave me as many hours I wanted and my role expanded to order taking and closing duties. Now, I don't know if he was desperate, but I even baby sat his kid a couple times.

Restaurant: IHOP: “Food Service/Server & Dishwasher” 03/1995 to 09/1995

Communication is key. Being a server required me to interact with and manage a wide variety of personalities, some demanding, others that are particular but cant articulate how they want their food prepared which requires you to stay focused and pay attention to small details. Sometimes, these situations require diplomacy, which require you the ability to think quickly, solve problems, and resolve customer complains in an effective manor. You must work efficiently and quickly, handle multiple tasks, have the ability to switch priorities, and work though high stress-high pressure situations while maintaining control and order. All while standing for hours at a time, constantly moving. I also worked for a few months at a Dennys around the same time where I shared the same duties and I also assisted the cook sometimes.

Restaurant: Pizza Hut: “Production/Pizza maker” 09/1994 to 03/1995

One of my first jobs was somewhere I always wanted to work at growing up as a kid. How neat is that? I made pizza at Pizza hut! I learned quickly, had a great attitude, was a great teammate, made some good friends and did whatever I can to make myself a valuable teammate.

“All you touch and all you see, Is all your life will ever be”

For over 10 years I worked with my family doing appraisals. Whenever I saw a run down property, I would want to fix it up and resell it. I ended up rehabbing two properties on my own where I grew and I learned a lot about myself. For the first time in my life, I found work I can do that I truly enjoyed and was passionate about. The responsibility and the challenge drove me everyday to be on my A-Game 24/7. Working on my own was great and it gave me the flexibility of working whenever I want and being with my children. In an idea day, I arrive at my property, put in a good day of work and I am home by the time my kids finish school. At times, I would stay at my property for days at a time, working from the time I wake up, until the time I go to sleep, I found I got more work done and was more productive when I would stay. As much as I enjoy the role, the unstable-environment I was providing for our children takes away the joy from it. Being able to watch my kids grow and provide for them is important to me. I sacrificed a lot to enjoy every moment I can with them. Now that they are in school, I must sacrifice them, so I can give them what they deserve. I have a lot of catching up to do.

Are there similar roles or positions out there, I can be passionate about? Somewhere I can do all the work for someone else, without my children missing out on life?

Contact this candidate