Customer Service Administrative Assistant
Resume:
Alice (Harvey) Weinmann
FOLSOM, CALIFORNIA 95630
********.****@*****.***
Career Statement
I have over 20 years of administrative and customer service experience, most recently five years of consistently meeting responsibilities and exceeding expectations in both roles as Administration and Logistics Assisting with a very successful Washington-based courier and critical freight delivery company. My commitment and contributions have played an integral and important role in achieving continued financial success for the company as well as the respect and trust of clients and agents alike.
Work Experience
EXPRESS NORTH AMERICA COURIERS & LOGISTICS, FIFE, WA
Logistics & Dispatch Assistant, Jan 2014 – Dec 2014
●Utilize digital waybill software for all facets of bidding and quoting, ordering, scheduling, dispatching and tracking shipments.
●Advise clients on transportation and payment methods.
●Plan trip/route, taking into consideration mileage, alternate routes due to traffic/time constraints, ferries, hotels and airline cargo scheduling; dispatch work to available driver.
●Prepare bills of lading, invoices and other shipping documents as needed.
●Work with freight brokers and forwarders, shipping companies and third-party logistics (3PLs).
●Communicate with and assist Canadian customs brokers and Border Patrol; submit e-manifests for Canadian PARS and PAPS shipments.
●Notify consignees, passengers or customers of the arrival of freight or baggage and arrange for delivery.
●Maintain contact with driver and update customer with on-board, on-site and proof-of-delivery times and signatures.
●Pack goods for shipping using tools such as staplers, strapping machines and hammers. Attach address labels, identification codes and shipping instructions to freight.
●Inspect and count items received and check them against invoices or other documents, recording shortages and rejecting damaged goods.
●Keep records of all goods shipped, received and stored.
●Contact vendors and/or claims adjustment departments in order to resolve problems with shipments, or contact service depots to arrange for repairs.
●Retrieve stored items and trace lost shipments as necessary.
●TSA/STA Certified
Administrative Assistant, Sep 2011 – Dec 2016
●Read and analyze incoming memos, submissions and reports to determine their significance and plan their distribution.
●Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database or presentation software. File and retrieve corporate documents, records and reports.
●Maintain and update driver records including licenses, insurance, ID’s, passports, Utilities & Tax Commission (UTC) licensing, state and federal Commercial Driver License (CDL) logs and taxes.
●Perform general office duties such as sorting and distributing incoming correspondence, ordering supplies, maintaining records management and database systems, and performing basic accounting work.
●Schedule, organize and train clerical staff.
●Design and write brochures and flyers for mass mailings or other marketing and advertising campaigns.
●Arrange travel and coordinate attendance and itineraries for industry trade shows and for customer and vendor meetings.
TELETECH, BREMERTON, WA
Telecommunications Service Specialist, Mar 2009 – Sep 2011
●Confer with customers to provide information and pricing about products and services, take and enter orders, obtain details of complaints. Maintain concise and accurate record of all customer interactions.
●Resolve service or billing complaints and determine appropriate changes are made to resolve customers’ issues.
SWIZARDS.COM, BELFAIR, WA
Web Maintenance and Billing, Feb 2008 – Sept 2011
●Track, compile and analyze website user feedback to locate or resolve sources of problems.
●Assist in the design, upkeep and success of the online billing system.
ATTITUDES & IMAGES SALON, HOLLISTER, CA
Salon Office Assistant, Aug 2003 – Mar 2007
●Answer, screen and forward calls, provide information, take messages, schedule, maintain and update software-driven appointment calendars.
●Greet persons entering the salon, determine nature and purpose of visit and direct or escort them to specific destinations.
●Receive payment and record receipts for services.
●Perform duties such as ordering and stocking front lobby retail merchandise and operator supplies, general upkeep of salon cleanliness.
Education
PIONEER HIGH SCHOOL, SAN JOSE, CA
Diploma with Honors
WEST VALLEY COMMUNITY COLLEGE, SARATOGA, CA
Business & Marketing
MISSION COMMUNITY COLLEGE, SANTA, CLARA, CA
Mathematics, Psychology
OHLONE COMMUNITY COLLEGE
Nutrition/Medical Terminology
Additional Skills
●Outstanding customer service
●Excellent grammar, punctuation and proofreading
●Meticulous attention to detail
●Knowledge of medical terminology and transcription
●Considerable communication and interpersonal capabilities
●Proficient on most widely used computer software programs and other office equipment.
Contact this candidate