Customer Service Representative
Resume:
Charnise Coaker
Bronx New York 10462
*************@***.***
Dear Hiring Manager,
I'm applying for a position at your company. Based on the posted description, I'm confident that I am fully qualified for the position and will be a strong addition to your team. I would appreciate a job interview at your earliest convenience. Please find my resume attached.
I can be reached at the number above or at my email address. Sincerely,
Charnise Coaker
09/2010 -10/2014
08/2008 -08/2010
2006
07/2006-07/2008
Charnise Coaker
1651 Metropolitan Ave. #2f Bronx New York 10462
917-***-**** • *************@***.***
Experienced
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Work Experience
Resident Monitor, LESC
● Monitored the activities of residents. Supervise program activities and other programming for residents.Maintain visitor protocol and follow daily log procedures. Maintain a comprehensive and accurate written record of events that occur during shifts, as well as thorough incident reports.Answer telephone and route calls or messages to appropriate staff. Respond to in- person and telephone inquiries from the public. Perform other duties assigned. Communicated and enforced compliance with state and local law enforcement.
Special Education Assistant, HCPSS
● Assist special education teacher in developing classroom curriculum based on individual students needs. Provide support in imparting specialized education based on lesson plans. Assist special education teacher with behavior modification procedures.Provide instructions based on lesson plans and assist individual students in comprehending concepts.Developed I.E.P plans.Successfully transitioned sixth graders into middle school setting. Adapt to and assignments to serve the purpose of reinforcing classroom objectives. Encouraged students to be understanding of others. Customer Service Representative
Comcast
● Resolve customer complaints via phone. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts. Obtained client information by answering telephone calls; interviewing clients; verifying information. Assist with placement of orders, refunds, or exchanges.Take payment information and other pertinent information such as addresses and phone numbers. act as the company gatekeeper. Determined eligibility by comparing client information to requirements.Accomplished sales and organized mission by completing related results as needed. Answer questions about warranties or terms of sale. Suggest solutions when cable malfunctions.
Clerk/ Hospitality
Hamptonn Inn
● Greet walk in guests with reservations when they arrive at front desk. Refer guests to local amenities and venues. Answer the phone at the front desk. Set up and breakdown of lounge as specified, include moving and setting up tables and chairs, podiums, and other equipment as specified, buffet set up and beverage set up as required. Refresh buffet, wiping tables, straightening chairs, and restocking soda, glasses,cups and other supplies. Perform inventory and restocking of all kitchen supplies. Report all maintenance needs and damages to facility maintenance department for immediate repair. Follow daily work schedules and checklists through to completion.Maintain all rooms in excellent condition at all times.Maintain professional demeanor and attitude at all times.
Education
80 Earned Credits
College of New Rochelle
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