Administrative Professional

Melody J. Lee

* ********* ****** • Tyngsboro, MA 01879

978-***-**** • ********@*******.***

OBJECTIVE

To maintain positive relationships with customers and the community to continue to provide environments where people come to learn, find comfort, build trust and establish life-long relationships.

EXPERIENCE

THE LEARNING EXPERIENCE • Executive Director • Billerica, MA

-Proactive recruitment, training and hiring for multiple locations and professional levels.

-Maintaining a clean, safe and state compliant environment.

-Accurate accounts payables, accounts receivable and controllable expenses.

-Customer Service Ambassador, maintaining a calm demeanor during periods of all stress levels.

-Create, communicate and implement multiple stages of curriculum for children ages six weeks old until the age of eight years-old including three languages.

-One on one interaction with students to help them better understand the lesson topic.

-Documenting data such as students’ progress and skill assessments.

-Award winning marketing efforts that include: Direct Marketing, Online Marketing, Pay Per Click, Internet Marketing, Trade Show Marketing, Social Media Marketing, Referral Marketing, Promotional Marketing, Viral Marketing, B2B Marketing, B2C Marketing, Mobile Marketing, Telemarketing, Direct Mail Marketing, Personalized Marketing and Database Marketing.

-Negotiate preferred vendor relationships and rates, in order to, effectively maintain ongoing relationships and control cost.

UNITED HEALTH CARE • Dedicated Client Benefits Manager • Hooksett, NH •

-First contact for a specific book of business for a Northeast region on many different levels of coverage depending on plan and tenure.

-Act as a liaison between the insurance company and the wide variety of its customers

-Train and support new teams.

-Communicated weekly with other Dedicated Client Benefit Managers and Area managers to ensure compliance and 100% customer satisfaction.

NEW ENGLAND TRADE ADJUSTMENT ASSISTANCE CENTER, INC. • Client Service Manager • Lowell, MA •

-Meet pre-qualified New England manufacturers who are losing business to over-seas manufacturing to build a plan to retain United States production.

-Discuss in great depth, with all pertinent management members to determine business development needs to increase sales by potential funding appointment.

-Write a grant proposal on the company’s behalf to outline needs and proposed allotted funding to increase business.

-Submit for approval, process and communicate all closing steps to customer.

-Maintain relationship to ensure all projects are complete and done to 100% customer satisfaction.

KNOWLEDGE LEARNING CORP., INC. • Executive Director/ DIT Trainer • Multiple Locations, MA and NH •

-Accurate accounts payables, accounts receivable and controllable expenses.

-Customer Service Ambassador, maintaining a calm demeanor during periods of all stress levels.

-Train, mentor and track the progress of the future directors through a self-drafted sixteen-week training program.

-Visit local centers to support newer management teams and trouble shoot customer issues to ensure 100% satisfaction while training problem resolution.

-Create, communicate and implement multiple stages of curriculum for children ages six weeks old until the age of eight years-old.

-One on one interaction with students to help them better understand the lesson topic.

Documenting data such as students’ progress and skill assessments.

-Reinforce instructions to students set by the teacher.

-Maintain students’ safety that best suits their specific abilities.

EDUCATION

WHEELOCK COLLEGE• Boston, MA • Early Childhood Education

GPA: 4.0 • Dean’s List

MIDDLESEX COMMUNITY COLLEGE• Lowell, MA • Early Childhood Education

GPA: 4.0 • Dean’s List

NASHOBA VALLEY TECHNICAL HIGH SCHOOL • Westford, MA

Student Body President

Secretary of Student Council

Certified Nursing Assistant vocational cooperative student

CERTIFICATIONS

University of Massachusetts/ Lowell:

Human Resources Generalist

Human Resources Manager I

Human Resources Manager II

Department of Early Education and Care, Massachusetts:

-Lead Infant Toddler Teacher

-Lead Preschool Teacher

-Director I

-Director II

American Heart Association:

Infant, Toddler and adult CPR

First Aid/ First Responder

AED

DSB Worldwide

Food Handler Training Certified

NVTHS

Certified Nursing Assistant

ADDITIONAL SKILLS

Microsoft Office, Outlook, Excel, PowerPoint, Word, Internet navigation Skills, Photoshop, Facebook, Twitter, Instagram, Shoutlet, Childcare Manager (CCM), Procare, KERI Security System maintenance, HRIS Systems, Payroll processing using ADP, Paychex, Advantage Instant payroll and QuickBooks, Accounts Payable/Receivable via corporate and private systems.

Proficient in public speaking, strong and award-winning customer service skills and techniques, detailed account management and expense control, impeccable staff and customer communication and a flexible and energetic team player.

AWARDS AND RECOGNITION

Center of Excellence: 2014, 2015 and 2016

Presidential Circle Award: 2013, 2015 and 2016

Best of Business 2014, 2016 and 2017

Captain of the Ship Award 2016

Director of the Year 2001, 2003 and 2017

Most Valuable Team Player 1999, 2000, 2001 and 2002

VOLUNTEER ACTIVITIES

Scleroderma New England • Organize, Market and Execute an annual 5K walk for awareness and raising funds totaling over $30,000

Greater Lowell Technical High School • Program Advisory Committee Member for vocational students

~ Professional References Furnished Upon Request ~

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