Customer Service Manager

EDUARDO RICO

**** ******* ***, **** **** Alto, CA 94303 • Cell: 650-***-**** • ********@*****.***

I have been working retail for over five years. I always meet the expectations, when work needs to be done I'm fully

commiĴed. I have experience in the field of customer service, it is one of my many strengths as well as bringing

satisfaction to customers. Crew Member offering a positive aĴitude and flexible schedule. Works well independently

or with others as a team.

Customer-oriented

Point of Sale (POS) system operation

Quick learner

Organized multi-tasker

Able to lift forty pounds

Types 90WPM

Project planning

Critical thinking

work under pressure

Multitasking

know how to use a forklift

Basic computer skills

problem solving

Pizza Prep., 01/1999 to 07/1999

Round Table Pizza – 702 Colorado Ave, Palo Alto, CA 94301

Pizza Prep, Cashier, Front of the House, Customer Service. Always smile.

Cashier, 07/1999 to 06/2000

KFC – 204 El Camino Real #262, Redwood City, CA 94062

Customer service, Cashier, Front of the House.

Customer service, 06/2000 to 09/2001

Juice Patch/Jamba Juice – 575 Santa Cruz av, Menlo Park, CA 94025

My title was Customer service but I would do a liĴle bit of everything. sometimes I would be front of the house but

most of the time I wold make the smoothies for the customers.

Closing Manager, 07/2001 to 04/2009

The Prolific Oven Bakery & Coffee House – 550 Waverley ave, Palo Alto, CA 94303

I started as cashier then became a barista. When business was slow I would help bake cookies and pre cut our cakes.

I would collect dirty dishes and place them in the dish washer. When I became a manager I had more

responsibilities. For example I would do inventory, close the registers, stock merchandise, make deliveries, making

sure next day orders were geĴing processed before going home. Towards the end of the shift we would have a quick

huddle with the closing team, just to make sure the store was in shape for the next day.

CSS 2, 04/2009 to 09/2014

Office Depot/Max – 1761 E Bayshore Rd, E. Palo Alto, CA 94303

My title is Customer Service Specialist/Stocker. My duties are to unload the truck, break down the pallets and start

sorting the merchandise for it to be worked. When merchandise is all put away I work my zone and make sure all my

aisles are full and organized. I only work here part time because I have a second job.

Shift Supervisor, 06/2013 to 05/2014

CVS Palo Alto – 352 University av, Palo Alto, CA 94301

My responsibilities at CVS were the following, cashier, customer service, stocking, janitorial, photo specialist,

planogram analyst and key carrier. Once a week I was responsible of braking down the pallets and sorting all the

merchandise. On closing days I would make sure the safe was complete and full of change for next day. I would also

count all the registers and close the store. Before going home I would have a huddle with my team just to make sure

store was in good shape.

Facilities, 05/2014 to 09/2014

Med Experts Int – 2688 Middlefield rd unit C, Redwood City, CA 94063

My responsibilities are to stock the double door cooler, clean the kitchen with disinfecting wipes, clean the boys and

Education

girls restrooms, clean and disinfect all cubicles every day, drive around delivering documents or running errands for

the company. AĴend all in coming calls for business maĴers and before going home making sure my closing crew is

safe.

Associate of Arts: Business,

Canada College - 4200 Farm Hill Blvd, Redwood City, CA 94061

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