Manager Project Management
Resume:
************.***@*****.***
Boca Raton, FL *****
SUMMARY OF QUALIFICATIONS
Masters of Business Administration (MBA), Bachelor of Science (BS) in Operations Management and Project Management Professional (PMP) certified with over 18 years of cumulative professional experience including 12 years of data and financial analysis, 11 years in operations, 8 years in accounting/finance, 7 years in project planning and implementation, 7 years in managing SSAE-18 SOC 1 & SOC 2 compliance, 4 years in retail banking and 2 years in property management
Highly analytical, with strong problem solving skills and attention to detail
Extremely organized with the ability to multi-task and meet strict deadlines in a fast-paced environment
Strong presentation, communication (oral and written) and interpersonal skills
Exceptional leadership and project management skills with proven ability to oversee multiple projects between cross functional teams
CAREER HISTORY
Operations and Compliance Manager ColoSpace Inc., (Boston, MA ) 1/2011 – Present
Project/Portfolio Manager providing leadership and direction to cross-functional teams of Infrastructure and Systems Engineers through multiple & simultaneous implementations, of all customer installation and changes across four datacenters, within the constraints of time, budget and scope; Successfully reduced lead time for project completions by 1/3 due to process improvements; PM for all internal infrastructure expansion, including a 2000 sq. ft. data center completed on time and under budget; Several NOC renovations, overseeing design, supervising staff & contractors and purchasing all materials and hardware
Manager of all SSAE-18 SOC 1 & SOC 2 process to ensure full compliance, accountable for ensuring successful annual audits; Perform regular site visits, across all datacenters, to make sure all locations are in full compliance
Manager of the security of all biometric access and remote access to four highly secured data centers, accountable for 100% accuracy of all Security Management Systems (SMS)
Purchasing Manager for all hardware and software, responsible for developing exceptional relationships with all vendors to ensure favorable price negotiations
Inventory Manager responsible for maintaining inventory and replenishing hardware, software and license renewals, as needed, both internally and for customers
Creator and editor of all written policy and procedures for all responsibilities related to operations and compliance
Operations Administrator (1/2011-4/2015)
Manager of customer contracts responsible for periodically reviewing all client contracts to ensure that all contractual obligations are being met and the accuracy of monthly billing
Administrator for all company databases, for both internal use and external use by customers with proven ability for increasing the accuracy and quality of data across the organization’s many databases, including project management programs, Salesforce CRM and customer portal for support tickets
Operations Analyst LP Innovations, Milford, MA 5/2006 – 12/2010
Collect and analyze operational and financial data, and contribute in creating plans to improve efficiency and level of service, based on analytical results
Track and analyze operations budget to maintain expenditure controls. Review operating budgets to analyze trends affecting budget needs; recommend areas where budget adjustments are needed
Create and maintain the Client Performance Indicator (CPI), which is presented quarterly to Board of Directors, to show that all contractual obligations are being fulfilled for all clients
Create and maintain the Operations database which houses all activities that the company has performed for clients and generates all reporting both internally for performance reviews, and externally for client activities
Supervise team of data entry personnel and financial analysts to ensure that all data uploaded into the database is being completed in a consistent, accurate and timely manner
Client Services Analyst (2006-2007)
Create and define a position that did not previously exist.
Create cost analysis for potential clients, and contract renewals, based on selection of multiple services
Once a client is signed, work closely with the assigned Client Services Manager to determine all reporting needs for the Client and then design reports specific to the Clients’ needs
Responsible for creating, generating and disbursing all reports to management internally and all activity reports sent directly to clients
Provide clients with clear and insightful analysis, of collected data, so that they may better achieve loss prevention in their organization
Portfolio Analyst Berman Tabacco, Boston MA 11/2004 – 2/2006
Implemented tools and techniques to maximize available resources
Calculate all losses sustained by investors, during a particular time frame (class period), for potential class-action lawsuits, using LIFO, FIFO and several other accounting methods to determine total amount of loss
Audit more than 20 funds (manually, online databases and electronic files) to discover excessive losses
Research Bloomberg, Westlaw, Yahoo Finance and LexisNexis for all accessible data on above mentioned funds, including information regarding investigations
EDUCATION
Masters of Business Administration (MBA) University of Massachusetts Boston, MA May 2014
BS, Operations Management University of Massachusetts Boston, MA May 2010
CERTIFICATIONS & PROFESSIONAL MEMBERSHIPS
Project Management Professional (PMP) Project Management Institute (PMI) July 2016
Project Management Institute Membership April 2015-Present
AREAS OF EXPERTISE:
Operations Management, Project Management, Accounting and Finance, SSAE-18 SOC 1 & SOC 2 Compliance, Lean Management & Process Improvement and Analytics
KNOWLEDGE:
Microsoft Word/Visio/PowerPoint/Excel (Advanced)/Access, Outlook, Microsoft Office 2016 Tools (Skype for Business), Palisade RiskOptimizer for Excel, Office 365, Windows 10 OS, Microsoft Edge, Internet Explorer, Google Chrome and Mozilla Firefox, Google+, Twitter, Facebook, LinkedIn, Pinterest, Snapchat, YouTube and many other social media platforms.
PROJECT MANAGEMENT PROGRAMS USED:
Jira, MS Project, SharePoint, Web2Projects and Science Logic Enterprise Monitoring System (EMS)-Database for Monitoring Devices, Management of Client Support Tickets and Projects
ACCOUNTING PROGRAMS USED:
QuickBooks, MAS 90, Oracle, AMSI, A/S 400, JD Edwards, Lawson, Rainmaker, Sema4, Solomon, Peachtree, Great Plains & many others
DATABASE PROGRAMS/RESOURCES:
Salesforce CRM, Prophet CRM, MS Dynamics ERP, Remote Desktop Manager Enterprise, Webex, One Call Now, S2 NetBox Security Management System (SMS), EdgeSolo SMS, C-Cure SMS, Dell Partner Portal for Purchases and Warranty Management, Coresite Partner Portal, Bloomberg, Westlaw, LexisNexis, Securities Class Action Services (SCAS), Yahoo Finance, Compass Audit Software and EthicsPoint
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