ANETRA HAWKINS

214-***-****

ac2tw1@r.postjobfree.com

SYNOPSIS

Highly accomplished, well versed professional with excellent analytical, verbal and written communications skills. Proven ability to support multiple projects with the understanding the SDLC. Consistent track record of on-time and on-quality delivery. Skilled in gathering and analyzing metrics, requirements solicitation, reviewing technical requirements and testing skills all while delivering solutions on time. Excellent at documentation and root cause analysis, worked closely with internal and external Lines of Business, vendors, third party and internal associates. Lead project efforts using prescribed procedures and plans from start to completion. Extremely detailed oriented, self-motivated and able to work independently and/or in a team environment.

TECHNICAL SKILLS

MS Project, MS Suite, MS SQL, Visio, SharePoint, HP Quality Center, SDLC

PROFESSIONAL EXPERIENCE

10/2016 TO 07/2017

NATIONSTAR MORTGAGE – BUSINESS CONTROLS

PROJECT MANAGER I

• Managed and coordinated projects across all of the Origination’s organization. ( Projects: Credco, Uniform Closing Dataset, Loan Assignments- CAMPPP)

• Compliance Related Activites and Remediation, past compliance findings.

• Managed projects that can range from 6 months to1 year or more

• Main driver of requirements definition and management.

• Created documents to be presented to management in weekly and biweekly project and compliance findings status meetings.

• Responsible for research analysis and remedation plans for operations process and system gaps

• Strategic process improvement and business control risk overisight for Sales and Orginations

• Identify and access operational risk to make recommendation for updates to policies, procedures, training, flod, QA and UAT

• Owner of Project Plan and Status reports and updates, change management and risk mitigation, for Orginations, Sales and Fair Lending initiavtives.

• Establish timelines, issue management tracking, and working with Line of Business, FLOD and management to establish metrics for success.

08/2014 TO 06/2016

GM FINANCIAL – COMMERCIAL LENDING

BUSINESS SYSTEMS ANALYST - APPLICATION SUPPORT

• Interfaced with Business users to solicit requirements for projects to prepare and update Business Requirements Documents by eliciting, analyzing, and validating the needs of business users for web based applications (CreditQuest).

• Interfaced with Third Party Vendor Owned applications.

• Main driver of requirements definition and management.

• Application/Production support with an on-call rotation.

• Worked with internal lines of business, Developers, ETL, PMO, SA’s and QA.

• Supported projects throughout Development, QA, and Training and Production phases.

• Upgrading Credit Quest system per new releases.

• Facilitated business owner review meetings with VP’s, Directors, Managers and Department SME’s.

• Performed GAP analysis of business rules, user administration and requirements.

• Documented requirements and business processes that were stored in SharePoint.

• Generated SQL queries to pull and verify data from the data warehouse, which is used for testing, resolving issues and creating data mapping for projects.

• Created workflows in Visio and functional and technical documents.

• Credit Quest daily system checks.

• Documented processes for auditing purposes for SOX Compliance.

• Initiated projects from initial inception to full rollout working with PMO teams.

12/2013 to 04/18/14

Residential Credit Solutions

Consultant/Business Systems Analyst

• Interfaced with Loan Administration and Foreclosure Business owners to solicit requirements for projects to prepare and update Business Requirements Documents.

• Facilitated business owner review meetings with VP’s, Directors, Managers and department SME’s.

• Performed GAP analysis of business rules, user administration and requirements.

• Documented requirements and business processes that were stored in SharePoint.

• Manual Testing on Web Applications and Client Server Applications.

• Produced Test Case and Test Scripts for assigned projects that require quality assurance and stored them in Quality Center.

• Conducted User acceptance testing in both the staging and production environments.

• Utilized Microsoft SQL to generate and run queries to provide data to internal customers.

• Mapped data fields and calculations to create multiple scripts.

• Created and maintained weekly issue logs/reports to be distrusted to all clients.

09/2011 to 04/18/14

Bank of America Home Loans

Consultant/Business Systems Analyst

• Provided analytical and logistical support within an internal control environment.

• Test Lead in the execution of the Operational Risk Programs for the Line of Business.

• Lead team in gathering and organizing data that will help track, report and manage internal control gap issues and mitigation plans.

• Provided weekly and monthly test results of findings, using prescribed test script metrics to Line of Business.

• Facilitated meetings with LOB’s to discuss test findings resolve and mitigation plans to resolve issues defined by internal guidelines.

• Assisted in training and on boarding of new team members.

• Supported team managers on implementation of new reviews

• Lead of several high priority test.

• Responsible for implementing new processes for Test Plans, Metrics and reporting test results to Line of Business and Management.

As Consultant/Business Analyst

• Conducted in-depth interviews with LOB’s Risk Partners, Application and Service Delivery Managers to access the application’s compliance to BOA security standards.

• Researched and developed remediation plans to correct the application’s identified security issues and gaps to the bank security standards.

• Followed up on open findings and access identity with LOB Report to system of record in SharePoint

• Tracked and provided daily/weekly remediation plan updates for management status reporting.

• Designed ad-ho reports as needed to support remediation activities.

• Responsible for the creation and management of Microsoft project plans for access and authentication management transformation and Audit Deliverables Program.

• Created the current Authentication GAPS Process used to identify and remediate authentication gaps for the security business analyst.

• Worked with Audit and Required Practices, creating and documenting Remediation processes for Bank of America compliance.

12/2009 to 07/2011

Bank of America Home Loans

Loan Service/Pre-Foreclosure

• Managed Pre-Sale Foreclosure processed on Prime and Subprime Loans for FHA, VA and Conventional Loan Types.

• Ensured that investor, Insurer, Government Agency and CHL guidelines are met.

• Maintained a high level of quality service and internal/external customers.

• Managed a full portfolio of time sensitive loans.

• Ensured that the Foreclosure Attorney continually expedites the Foreclosure process in accordance with allowable timeframe.

• Ensured that the data and documents required by the Attorney are provided in a timely manner to avoid delays in Foreclosure process (i.e. Title Issues, Payment disputes, property preservation and damages issues, etc.)

• Calculated and providing figures related to Foreclosure Sale Bids and judgments required of the Attorney.

• Calculated and providing figures to Reinstatement and Payoff Request made by Borrowers and/or Attorneys.

• Examining and processing Mortgagor funds in accordance with state, Investor, Government Agency and corporate guidelines.

• Communicating with internal departments, Government Agencies, External Vendors, Attorneys, Mortgagors and third-party interest via telephone and written correspondence.

11/1998 to 03/2009

Sprint Nextel

Project Manager Coordinator

• Project Managed large to midsize efforts for all the TEO controlled environments for duration of 4-6 weeks across multiple facets of IT.

• Develop project plans identifying key dates and resource requirements for the TEOOPS application team.

• Plan and Schedule project timelines, and milestones and track deliverables.

• Implement Project changes and interventions.

• Analyzed requests for application builds and updates to establish a build plan.

• Facilitated meetings with internal groups and third party to discuss work-flow and test environments impacts testing life cycles.

• Lead application support team, testing of software products using prescribed testing procedures and plans.

• Documented process and procedures and maintained application documentation for related testing environments.

• Partnered with internal Change Management group to schedule and approve testing environments that supported System, integrated and Break fix environments.

• Alert Engineers/Analyst to problems in software and hardware.

• Lead Teams to root cause issues, and escalate issues when needed to focus team on project deadlines.

• Project Manage upgrading servers to ensure they are current and met Testing Standards, to include patches, system upgrade and software and hardware changes.

• Reviewed functional design documents, partner with Developers in order to ensure accurate traceability between requirements, Test Conditions, Test Execution and Test Validation.

• Lead 4G initiative to consolidate 7 servers which save the company $500k.

As Business Account Manager

• Long Distance Telecom Billing Consultant for Business Customers.

• Took incoming and outgoing calls for customer support base. Act as a single point of contact for Spring Business customers with complex billing voice and data products and services.

• Resolved Technical and billing issues.

• Project managed all switched, dedicated services and stage-management and media billing issues.

• Review and corrected all contract related disputes.

• Ensured that contract pricing, promotions and term products were applied and billing per contract.

• Worked as a liaison with Financial Operations on outstanding payments, assisted with collecting monies due to bring accounts current.

• Interfaced with Customized Billing services, Information Services, Financial Operation and other departments to ensure accountability for billing contract negotiations and enhance service compliance.

• Onsite client site visit including invoice and contract presentations, as well as weekly status reports and spreadsheets.

EDUCATION AND CERTIFICATIONS

• Southern University – Baton Rouge, LA

Bachelor of Science Degree

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