Technical Support Project Management
Resume:
Sean Nguyen
*******@*****.***
**** ********* **. ****** ** 75228
On-site Data Center Support Repair/Troubleshoots break/fixed performing installations, add-ons, upgrades
3Par’s and HPE’s storage Servers. Installation and Deployment Mac's OS X Snow leopard, Lion, Mountain Lion, Window XP,7,8,10, Server 2000NT, 2003, 2008, 2012,2013, Linux RedHat, HP Smart Start,OneView/OpenView overview, VMware, StoreOnce, StoreEver, StoreServ. Seven years as an IT/ Helpdesk/Desktop end user App’s Support: Setup HW/SW, TCP/IP, AppleTalk, Network Protocols DNS, DHCP, LAN, WAN, VPN, Cisco Router. Break/Fix’s Proliant servers HP Plotters, Color laser printers HP 5000 series and HP 4200 Laser printers, HP's, Apple's, IBM”s, Dell’s laptops/desktops. Supporting Wal-Mart, Sam’s Club, Target, Home Depot, Lowe’s Accounts with POS, ATM’s, retail servers/pc and printers replacement. Calibrate NCR scale/scanner, IBM 745 register
Education and Certifications:
3par’s, HP’s SAN Storage Trained
HP ExpertONE Certified Professional
NET+ certified, A+ certified
University of Houston-Downtown
Earned certificates of Windows 2000 NT Advanced Server
Houston Community College
Earned credits C+ Assembly programming
National Education Center, Bryman Campus
1045 W. Redondo Beach Blvd Ste 275. Gardena, CA 90247
Associate of Science in Electronics Engineering Technology
EXPERIENCE
Hewlett Packard Enterprise 5400 Legacy Dr. Plano Tx 75024 04/15 to 05/17
Field Technical Rep III Laid-off Mgr. Barry Johnson 817-***-****
On-site Data Center Support Repair/Troubleshoots break/fixed performing installations, add-ons, upgrades
3Par’s and HP’s SAN storage Servers and project management of customer solutions. Installation of Windows7, 8, 10, Proliant Server 2003, 2008, 2012, 2013, Linux RedHat, HP Smart Start, OneView/OpenView overview, VMware, StoreOnce, StoreEver, StoreServ. Break/Fix’s Proliant servers HP Plotters, Color laser printers, Design-jet, Desk-jet. Utilized Remedy, Sale Force.com SharePoint MS
Compucom System Inc. 7171 forest lane, Dallas, TX 75230 972-***-**** 01/14 to 04/15
Field Technical Analyst Contractor Gil Hernandez 817-***-****
Onsite Supporting Wal-Mart, Sam’s Club, Target, Home Depot, Lowe’s Accounts with POS retail servers/pc, Lexmark and HP printers replacement. Repair and troubleshoots calibrate NCR scale/scanner, IBM register 745 series, verifone debit readers, check/receipt printers, weight/measure equipment, desktop PC workstations, HP color laser, HP 4200 Laser printers, Proliant servers, Lexmark and Xerox’s printers. Resolve Network issues and break-fix varieties PC/POS peripheral, AP’s Network, eye of walls camera/media servers. Installation of Mac's OS X Mountain Lion, Window XP, 7, Server 2003. Utilized Remedy ticketing.
Yoh Day&Zimmermann Staffing/ACE's Cash Express 1213 Greenway Dr. Irving, TX 75038 04/12 to 01/14
Technical Support Specialist Temp Contractor Leo Aguilar 972-***-****
Second level phone support. Remote troubleshooting/repairs all Ace Cash Express Applications, checks scanning, POS system, Printers and Peripheral equipment. Resolve Network issues and break-fix varieties PC's peripheral. Working with Developer to pushed drivers update/fix to ACE's center, remotely re-imaged and rebuilt POS window XP, 7 OS. Working with third parties DSL providers to resolved ACE's centers Network-issue
Disys Consulting Staffing/Raytheon 19111 Dallas pkw #250, Dallas, 75287 05/11 to 03/12
Desktop/Network Support Temp Contractor Peter Daniels 972-***-****
Day to day Remedy tickets driving to meet the SLA. End user App’s Support: Lotus Note8.5, Oracle, MS Visio/Project, MS Office 2007&2010 Outlook, Blackberry mobile device, Polycom, cisco VOIP, AppleTalk, Mac OS 9 and 10, Win7, Vista, XP. Resolve Network issues and break/fix varieties Apple’s, IBM, HP warranty products self-maintainer partner program. Supporting PC End of Leased refresh team, Ghosting image, Migration
Installation and Deployment Mac's OS X Snow Leopard, Window XP,7, Server 2003.Utilized Remedy ticketing.
Hewlett Packard Corp. 810 Bull Lea Run, Lexington, KY 40511 05/08 to 04/11
Field Technical Support II Resigned Paul Simpson 888-***-****
Onsite Customers Support Customized and Mission Critical HW/SW. Support service level agreement (SLA). Repair and troubleshoots Compaq, HP laptops, desktop, XW workstations series, Designed jets/Desk Jet, HP 9000/ADF printer series, Design-jet, Desk-jet, HP 5550/ADF printer series color laser, HP 5000 series and HP 4200 Laser printers. Web Jet Admin, HP Multi-Function printers. ProLiant server built/support OS platforms: Installation and Deployment Linux RedHat,Window XP,7,Server 2000NT, 2003, 2008.Utilized Remedy ticketing.
EPCGlobal Staffing/Bechtel Corp 3050 post oak blvd# 444, Houston 77056 11/07 to 05/08
Desktop/PC Technical Support Temp Contractor Rick Rector 281-***-****
Manage/supports, Setup/configure hardware/software, Repair and troubleshoots HP 5550 series color laser, HP 5000 series and HP 4200 Laser printers Dell, HP, Compaq, IBM Lenovo laptops, desktop, workstations, network-printing. Phone Supporting Field Tech’s, generating RMA’s repair tickets and working with external venders customer resolved products warranty issues. Working with PXE boot server to Ghost images. Maintain Network, connectivity Norton AV Corp edition. Support Window based OS’s, MS Outlook, MS Project, Excel, and PowerPoint. Workstations deployment, software.
Aquent Staffing/ HP Corp 713-***-**** 550 post oak blvd#530, Houston 77027 10/04 to 11/07
System Integration Testing Temp Contractor
Testing/support Mobile Lab, MIT Lab. Communicating with engineering team provide solutions to resolved issues of Software/ Hardware/Firmware integration of Broadcom, Intel, IEEE 802.11 wireless, WAN, Wlan, Bluetooth telecommunication and peripheral. Utilized Perl scripts and SSM tools to testing and update driver. Working with EDB, PXE boot server to dashing image on multi language platforms of Window& Linux Desktop OS in engineering Lab and manufacturing environment. Utilized Remedy ticketing.
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