Ava M. Brown, PMP

ac2tvj@r.postjobfree.com

443-***-****

PROFESSIONAL SUMMARY

** ***** **** ********** ** a Sr. Business Analyst and Project Lead. Experience in the areas of full System Development Life Cycle (SDLC) and Agile processes. Define business requirements based on the client’s requests. Facilitate and organize Unit Testing, System Testing and User Acceptance Testing (UAT) based on documented requirements. Facilitate Joint Application Development (JAD) sessions to elicit and define business requirements. Create test plans and test scripts for approved requirements.

TECHNICAL EXPERIENCE

Hardware: Computer, Laptop

Operating Systems: Windows

Networking: Internet

Databases: Oracle, SQL, Access

Programming Languages: N/A

Software Packages/Tools: Microsoft: Word, Excel, Office Visio, Project, Power Point, Access, CRM Tool – SalesForce.com (SFDC)

Internet-Related: Rational Tool, Propath, Access Hoovers

CASE Tools: Use Case Modeling, VISIO

Methodologies: Agile, Waterfall

PROFESSIONAL EXPERIENCE

Vice President, Development January 2006 – Present

KINGDOM LIFE COGIC

Support and partner with the President and board members on all major fundraising initiatives.

Collaborate with the Chief Operating Officer (COO) to develop and implement Kingdom Life’s financial strategy.

Actively work with the President and senior staff to develop and implement a comprehensive development strategy to include corporate, foundation, government grants, etc.

Oversee research funding sources and trends, with foresight, to help position Kingdom Life Church ahead of major funding changes or trends.

Monitor all donor information.

Develop and implement a stewardship program aimed at cultivating deeper ties with donors.

Monitor and report regularly on the progress of the development program.

Senior Business Analyst October 2012 – March 2014

CLIENT: DEPARTMENT OF VA

Met with business owners to discuss and review system/business enhancements for the Virtual Lifetime Electronic Records (VLER) project.

Facilitated and participate in Sprint Reviews with the business owners.

Managed and updated changes to the RTM based on Change Requests (CRs), Business Requirements and Remedy Tickets.

Applied analytical skills concerning new requirements.

Evaluated and monitored current and new processes.

Evaluated databases and data collection systems for collecting and tracking data in relations to various legacy systems within the Department of VA.

Gathered and interpreted data to support budget request, project information and scheduling of workloads.

Developed and performed case testing on the VLER software applications.

Provided assistance to software application users with utilizing new software products and services that were replacing the Legacy Systems within the Department of Va.

Prepared reports related to the project status during weekly Scrum Meetings.

Reviewed and responded to inquiries via the website and electronic mailbox.

Prepared documents such as option papers and statement of work (SOW).

Briefed stakeholders on IT related policies and projects.

Provided technical assistance to internal/external customers regarding IT system projects.

Recommended possible solutions to issues concerning IT systems.

Presented Administrative issues to management.

Technologies: Clear Quest, SDLC, Remedy, Analytical Skills

March 2011 – March 2012

Senior Business Analyst

CLIENT: DEPARTMENT OF VA

Met with business owners to discuss and review system/business enhancements using Vista-Link and Vista-Web to store and retrieve the correlation of patient identity.

Facilitated and participate in Sprint Reviews with the business owners.

Documented Epic Stories describing a GUI user-face to identify patients and a view for approved partners via Vista-Web.

Managed and updated changes to the RTM based on Change Requests (CRs), Business Requirements and Remedy Tickets.

Applied analytical skills concerning new requirements.

Evaluated databases and data collection systems for collecting and tracking data in relations to various legacy systems within the Department of VA.

Gathered and interpreted data to support budget request, project information and scheduling of workloads.

Developed and performed case testing on the VLER software applications.

Provided assistance to software application users with utilizing new software products and services that were replacing the Legacy Systems within the Department of Va.

Prepared reports related to the project status during weekly Scrum Meetings.

Reviewed and responded to inquiries via the website and electronic mailbox.

Prepared documents such as option papers and statement of work (SOW).

Briefed stakeholders on IT related policies and projects.

Provided technical assistance to internal/external customers regarding IT system projects.

Recommended possible solutions to issues concerning IT systems.

Presented Administrative issues to management.

Technologies: SDLC, Clear Quest, Change Request, ReqPro, Analytical Skills, Remedy, Vista, GUI

EMPLOYER: TEK SYSTEMS, Linthicum, MD October 2010 – February 25, 2011

Senior Business Analyst

CLIENT: BALTIMORE GAS & ELECTRIC (BGE)

Review and revise Standard Operating Procedures (SOP).

Organize Joint Application Development (JAD) sessions to elicit and gather business requirements from stakeholders for new implementations.

Create Job Aides and Procedures.

Technologies: Standard Operating Procedures, Joint Application Development (JAD)

EMPLOYER: CAREFIRST BLUE CROSS & SHIELD HEALTHCARE COMPANY, Owings Mill, MD

November 2003 – September 2010

Project Manager/ Senior Business Analyst

Managed new system implementations by using the full System Development Lifecycle (SDLC) processes.

Facilitated and organized Joint Application Development (JAD) sessions to elicit and gather business requirements from stakeholders for a CRM (SFDC) system.

Used surveys and interviews to obtain the effectiveness of new implementations.

Verified business requirements are in compliance with client’s requests by organizing Stakeholder’s reviews and User Acceptance Testing (UAT).

Created Standard Operating Procedures (SOPs) for the purpose of accurate and consistent reporting to senior management and vice presidents.

Served as a Subject Matter Expert (SME) for a web based CRM (SFDC) system by providing resolutions when issues would occur.

Make recommendations for new enhancements to management.

Created and documented test scripts and test plans using various templates.

Created Training materials for new business processes.

Provided Training for new users of a CRM System (SFDC).

Briefed stakeholders on IT related policies and projects.

Provided technical assistance to internal/external customers regarding IT system projects.

Recommended possible solutions to issues concerning IT systems.

Presented Administrative issues to management.

Technologies: Subject Matter Expert (SME), User Acceptance Testing (UAT), Joint Application Development (JAD), Full System Development Lifecycle (SDLC), Business Analyst, CRM System

Senior Consultant

CLIENT: PENSION BENEFIT GUARANTY CORPORATION, Washington, DC March 1998 – November 2003

Performed independent, verification and validation testing of various applications and reports.

Conformed to the ISO 9001:2000 standards.

Analyzed and reviewed requirements, code and data.

Created test scripts and SQL queries.

Analyzed test results to validate compliance with approved requirements.

Reported test results.

Performed Integration, System and Regression testing.

Viewed and closed records in the PVCS Version Manager Tool.

Entered defects into the PVCS Tracker Tool.

Created Project Plans using Microsoft Project.

Performed systems analysis of the Premium Accounting System (PAS).

Analyzed and documents system requirements.

Created test plans, test scripts and test scenarios.

Reviewed and analyzes documentation for accuracy.

Met with users to determine functional and technical requirements, systems design, development phase and implementation.

Technologies: SQL Queries, Test Scripts, PVCS Version Manager Tool, PVCS Tracker Tool, Microsoft Project, Project Plans, Systems Analysis

EDUCATION

Bachelor of Science, Business Administration

Morgan State University – Baltimore, MD

CERTIFICATIONS

PMP Certified – Project Management Institute (PMI) (Activated since March 2007)

CLEARANCE

PUBLIC TRUST CLEARANCE (Reactivated -- October 2016)

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