ROBERT BERRELEZ

224-***-****

ac2tvi@r.postjobfree.com

https://www.linkedin.com/in/robert-berrelez-0489843/

PROFESSIONAL SUMMARY

IT operations and program management professional with proven experience in service management, ITSM, ITIL, systems development life cycle (SDLC), project management and applications development.

Outsourced Services Leadership Project Management

Customer Satisfaction

Mentoring

Integration

Migrations

Escalation Point

Implementations

Vendor Management

SME

Training

Service Level Agreements

HR Functions

Life Cycle

EXPERIENCE

KLEVATT AND ASSOCIATES LLC,

IT Director, September 2016 – Present

• P&l Responsibilities for account

• Manage network and desktop staff for headquarters and remote offices

• Migrated Users from master domain to Parent Active Directory

• Consolidated OUs for proper security adherence

• Managed request for creation of user accounts for Active Directory

• Documented remote procedures and LAN WAN processes for user sites

COMPUTER SCIENCES CORPORATION

AREA SERVICES MANAGER, February 2011 – August 2016

• Led a team of 48 desktop and server engineers, including motivation and performance evaluation.

• Provided interviewing, hiring, onboarding and support to service technicians for all project teams.

• Managed HR for technicians and help desk personnel; responsible for ongoing skills development,

Performance reviews, Merit increase reviews

• Directed ongoing technical, business and communication skills development to optimize workforce.

• Controlled time/labor by right sizing workforce based on change management trends and demand.

• Coach, mentor and support IT personnel as a knowledgeable and approachable solution resource.

• Collaborate with C-level executives in customer deliver, aerospace, insurance and manufacturing.

• Managed 13 accounts at facilities in 6 states: Alabama, Georgia, Illinois, Indiana, Nebraska, Wisconsin.

• Project-managed refresh of computers, migrations, rebuilds, and data transfer to new computers,

• Implemented business intelligence (BI) initiatives in alignment with corporate objectives, including

recommendations to improve processes and procedures across multiple business units

• Managed staffing for all accounts; included global help desk triage, remote and on-site

Troubleshooting

• Recognized as a key escalation point, which included root cause analysis and issue resolution.

• Ensured timely/accurate fulfillment of service level agreements (SLA); meet and exceed expectations.

COMPUCOM, January 2004 – February 2011

SYSTEMS INTEGRATION ANALYST

• Client Solution Resource, Zurich N.A., served as escalation point; proficient in internal process controls.

• Managed the rollout refresh team that migrated 121 locations to Active Directory and new hardware.

• Led projects throughout project life cycle: strategy, design, development, testing, QA and deployment.

• Documented remote dispatch procedures for non-staffed sites and home users.

• Staffed vendor relationship; partnered with Zurich GITO, performed gap analysis on vendor’s services.

• Co-Chaired PC coordinator monthly meetings for Zurich; assisted GITO in meeting SAS 70 requirements

COMPUCOM/IBM, July 2000 – January 2004

NORTH AMERICA TECHNICAL LEAD

• Client Solution Resource, IBM, reported directly to CIO, managed all escalations.

• Represented IBM in vendor SLA business unit meetings.

• Communication liaison between vendor and all business units.

• Followed through on IT issues or concerns with internal lab on software distribution.

EDUCATION

• Associates Degree-Honors, College of Lake Count Grayslake, IL.

CERTIFICATIONS

• Microsoft Certified Solutions Associate (MCSA)

• Microsoft Certified Professional (MCP)

• Network+, CompTIA

• A+ Certification, CompTIA

• Completed course in ITILv3

ORGANIZATIONS

WAUCONDA AREA CHAMBER OF COMMERCE

• Board of Directors, President Elect since 2015

• Member, 2010 – Present

SONS OF THE AMERICAN LEGION

• Fundraising, marketing

MOOSE INTERNATIONAL, INC.

• Fundraising, marketing

USAT - United States Triathlon

• Member 2002 - Present

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