Customer Service Representative
Resume:
Deirdre Zoretic
*********@*****.***
Lakewood, OH 44107
SUMMARY: Professional office administrator with over ten years of experience, which established and ran two nonprofit volunteer organizations, taking a club of less than a dozen people to over a thousand members statewide within the first year. Served on the Board of Directors for over seven years, co-writing grants awarded of over $55,000.
EDUCATION: Associate of Arts in Business Administration, March 2009
American InterContinental University, Chicago, Illinois
GPA of 3.3 on a 4.0 scale
EXPERIENCE: Stanley Staffing/ Calvary Staffing, Garfield Hts., Ohio
Customer Service Representative/ Account Manager
April 2016- March 2017
Processed catalog orders
Up selling/ Cross selling
Troubleshooting equipment
Business to Business Sales
Phone Operator
Create a sales “pipeline”
TemPersonnel, LLC, Cleveland, Ohio
HR Administrative Assistant
January 2016- March 2016
Operated Switchboard; Gatekeeper for all executives, all departments
Mail Delivery
First Contact for HR department
Stock and order all office supplies
Special Projects
Handle all employment applicants
Datacore Consulting, Brooklyn Hts., Ohio
Business Development and Account Manager
April 2014- August 2015
Took over all vendor relations ordering Antivirus software and renewing software
Sole person for ordering hardware from the 2nd largest vendor
Administrative Assistant Duties for COO Senior VP, setting all appointments
Gatekeeper with clients, prospective clients, potential vendors and all others needing or wanting access to COO and Senior VP
Developed and acquired all sales leads through cold calling methods, including setting up entire initial sales process within the primary management software for department
Benedict Family, Lakewood, Ohio
Private Nanny, 2012- April 2014
Full care for Developmentally- Disabled Adult Female
Including hygiene, meals
Created and started exercise program for her that was easy for the family to maintain while I was not present
Maintained daily communications between family and Board of DD Staff
Manufacturing Services, Lakewood, Ohio
Volunteer Services Coordinator for Muscular Dystrophy Association
Account, 2013- January 2014
Recruited volunteers for organization functions
Assisted with raising funds for annual area “Lock-Up” events
Maintained volunteer database
Teletech Holdings, Amherst, Ohio
Customer Service Representative, November 2010- July 2012
Maintained billing and invoice databases
Took incoming customer calls and assisted customers or transferred to proper departments
Guided customers through basic maintenance and repair of handheld devices
Ohio Patient Network, Columbus, Ohio
Director of Patient Advocacy, 2000 to 2007
Kept Board of Directors informed on reports, medical research, and legislation by reviewing and analyzing; summarized information and identified trends.
Developed lobbying strategy for a patient rights bill, resulting in a bill that was sponsored and introduced in the House of Representatives and the Senate
Fostered and maintained relationships with key individuals and organizations.
Creative problem-solving skills, including negotiation and conflict resolution skills.
Made decisions in a changing environment and anticipated future needs.
Assisted with writing and editing grant proposals.
Planned, coordinated, directed and evaluated a variety of activities and projects.
Collaborated with others on grant writing efforts.
Organized patient lobby days.
Responsible for 24 hour patient toll free number.
ACTIVITIES/
HONORS: • Data Entry, Kucinich for President Campaign, 2000
• Certified Speaker, American Civil Liberties Union, 2003
• Data Entry for Donor Database, Nickie Antonio for City Council Campaign, 2005
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