Deirdre Zoretic

ac2tux@r.postjobfree.com

***** ********* ***** #**

Lakewood, OH 44107

216-***-****

SUMMARY: Professional office administrator with over ten years of experience, which established and ran two nonprofit volunteer organizations, taking a club of less than a dozen people to over a thousand members statewide within the first year. Served on the Board of Directors for over seven years, co-writing grants awarded of over $55,000.

EDUCATION: Associate of Arts in Business Administration, March 2009

American InterContinental University, Chicago, Illinois

GPA of 3.3 on a 4.0 scale

EXPERIENCE: Stanley Staffing/ Calvary Staffing, Garfield Hts., Ohio

Customer Service Representative/ Account Manager

April 2016- March 2017

Processed catalog orders

Up selling/ Cross selling

Troubleshooting equipment

Business to Business Sales

Phone Operator

Create a sales “pipeline”

TemPersonnel, LLC, Cleveland, Ohio

HR Administrative Assistant

January 2016- March 2016

Operated Switchboard; Gatekeeper for all executives, all departments

Mail Delivery

First Contact for HR department

Stock and order all office supplies

Special Projects

Handle all employment applicants

Datacore Consulting, Brooklyn Hts., Ohio

Business Development and Account Manager

April 2014- August 2015

Took over all vendor relations ordering Antivirus software and renewing software

Sole person for ordering hardware from the 2nd largest vendor

Administrative Assistant Duties for COO Senior VP, setting all appointments

Gatekeeper with clients, prospective clients, potential vendors and all others needing or wanting access to COO and Senior VP

Developed and acquired all sales leads through cold calling methods, including setting up entire initial sales process within the primary management software for department

Benedict Family, Lakewood, Ohio

Private Nanny, 2012- April 2014

Full care for Developmentally- Disabled Adult Female

Including hygiene, meals

Created and started exercise program for her that was easy for the family to maintain while I was not present

Maintained daily communications between family and Board of DD Staff

Manufacturing Services, Lakewood, Ohio

Volunteer Services Coordinator for Muscular Dystrophy Association

Account, 2013- January 2014

Recruited volunteers for organization functions

Assisted with raising funds for annual area “Lock-Up” events

Maintained volunteer database

Teletech Holdings, Amherst, Ohio

Customer Service Representative, November 2010- July 2012

Maintained billing and invoice databases

Took incoming customer calls and assisted customers or transferred to proper departments

Guided customers through basic maintenance and repair of handheld devices

Ohio Patient Network, Columbus, Ohio

Director of Patient Advocacy, 2000 to 2007

Kept Board of Directors informed on reports, medical research, and legislation by reviewing and analyzing; summarized information and identified trends.

Developed lobbying strategy for a patient rights bill, resulting in a bill that was sponsored and introduced in the House of Representatives and the Senate

Fostered and maintained relationships with key individuals and organizations.

Creative problem-solving skills, including negotiation and conflict resolution skills.

Made decisions in a changing environment and anticipated future needs.

Assisted with writing and editing grant proposals.

Planned, coordinated, directed and evaluated a variety of activities and projects.

Collaborated with others on grant writing efforts.

Organized patient lobby days.

Responsible for 24 hour patient toll free number.

ACTIVITIES/

HONORS: • Data Entry, Kucinich for President Campaign, 2000

• Certified Speaker, American Civil Liberties Union, 2003

• Data Entry for Donor Database, Nickie Antonio for City Council Campaign, 2005

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