Manager Test
Resume:
Ravi Viswa Ph: 706-***-**** Email: **********@*****.*** Work Authorization: Permanent Resident
SYNOPSIS
Talented, accomplished and detail oriented Senior Quality Assurance/Test Manager around 20 years of strong experience in SDLC,STLC & TCOE setup process with wide verity of expertise in agile, scrum, waterfall methodologies. Experience in Banking, Financial, and Retail, Auto loan, Insurance, Airline, Pharmacy and Healthcare industries. Able to train, mentor and motivate cross functional test teams.
CORE COMPETENCIES:
Manage SIT, UAT, BAT, Automation (ALM/QTP, JIRA, Selenium and Soap Sonar) and Performance testing (Load Runner, J Meter) activities.
Manage Data warehouse ETL,BI SOA/Webservices,Oracle, and Mainframe testing activities
Excellent knowledge in SDLC and STLC life cycle and ITIL ( Information Technology Infrastructure Library)
Oversees multiple quality assurance projects which include development, installation, and maintenance
Resource management, Capacity Planning, Risk Assessment and Governance, Compliance mitigation plans, Issue Management
Coordinate with Development, PMO, BA and Business teams and PMs to deliver excellent quality software
Manage 3rd party vendors who do testing on different applications according to SLAs, SOWs
Lead/Manager Defect Management/Defect Calls
Experience is Test Data Mangement,Release Management & Multiple Environments and Technical Infrastructure
Coach and mentor and guide QA Analysts/Leads on various LOBs and provide strategic directions on process improvements
In depth knowledge in ETL/SSIS, RDBMS/SQL and/or Big Data/NoSQL
Manage large distributed teams across the globe (offshore/onsite model)
Prepare Dashboards for System, Automation and UAT Testing activities
EDUCATIONAL QUALIFICATIONS:
oMaster in Business Administration – India
oMasters in Computer Applications – India
oMember in Project Management Institute (PMI)
CERTIFICATION:
oCertified in Quality Assurance Testing from Software Technology Park- INDIA
ACHIEVEMENTS/AWARDS:
o Developed and implemented QA process saving up to 1/3 of the Release Phase time
o Provided crucial input to development and implementation of the Quality System based on CMMI methodology
o Recognition Award from Quality Assurance VP/Director from JPMC / Kohl’s / Capone
TECHNICAL SKILLS
Testing Tools
Win Runner 6.x/7.x, Load Runner6.5/7.x & Test Director 6.0/7.0 Quality Center 8.0,9.2 PVCS Tracker QUICK TEST PRO Rational Compuware,Jira Meter, Optimal Trace, QA Director, TrackRecord,Soap Sonar Meter,ALM,ItcoLisa,Selenium
Internet Tools
EJB1.1, Cobra, XML, JDBC, Swing, Servlets, JSP, RMI
App Server
Netscape Application Server4.0 (NAS) and Web Logic 5.1
GUI’s
Developer 2000, Designer 2000,Reports 6i/2.5,Visual Basic 6.0/5.0,Crystal Reports6.0,Cognos, Microstrategy,Business Objects,Microstrategy
Web Server
Java Web Server 1.1.3 and Netscape Enterprise Server 3.6, AS/400,iSeries HTTP Server, Microsoft Peer/IIS, Java Web Server,JBoss,Weblogic,Websphere
Databases
Oracle 8.i/7.x, SQL server 7.0, Ms Access, DB2,Teradata (BTEQ (Fast load,/Multiload)
Operating System
Windows XP NT/98/95, AIX/UNIX, OS/400, MS-DOS Pentium Pro & Windows 2000
Languages
JAVA, VISUAL BASIC, ASP, COBOL II, SQL/PLSQL,C,C++,DB2,CICS,JCL,.Net, C#
Other
Vision Plus, FTP, Telnet, SQL Loader, Control-M, NDM, MS-Excel, MS-Office Abinitio,Informatica,SYNON,TOAD,PEGA, Plan view, SharePoint,Salesforce.com,SAP ECC 4.7 & Above, Net weaver, HANA
PROFESSIONAL EXPERIENCE
Bank of America – Addison – TX Dec’16 - Present Senior Technical Program Test Manager
-BKFS / MSP Conversion - Data warehousing – Automation - Web services -
Managed the Testing activities for multiple work-streams Work streams
Formulated High Level Test Strategy
Formulated WBS for Functional Testing activities within the MSP Program
Coordinated with different PMs and identified the Risks/Gaps within the AITs for the respective Work streams
Used Quality Center for Test Management and Jira for external Vendors
Worked with QA Leads & UAT/Leads Managers on Test execution process for various conversion events.
Build Roadmaps and effectively work with client team on multiple strategic initiatives
Direct all UAT test activities, monitor progress, track project plan, issues, risks, and set testing priorities
Apply change risk and resource management
Manage defect calls and triage meetings
CVS Health – Irving TX Jan’15 – Dec’16 Senior QA Manager
-Operations - Health Plans - Medicare – Medicaid – PBM - Mobile Apps –Web – Data warehousing –Automation
Managed a portfolio of 11 onsite and 15 member offshore teams Health Plan Testing
Socialize deals internally and externally with senior level managers, presenting recommendations, pushing deals to conclusion.
Monitor SFDC cases and assign cases on various clients to the resources
Coordinates test schedules for several releases and manages all QA and UAT testing activities
Worked closely with the DW Architect to understand the DW test process Prepared Test Strategy and BAS ( Business Assurance Strategy) and Risk Mitigation Plans
Formulated Functional / Automated Test strategies for various projects
Attend Scrum/Agile meetings and provide QA processes for all sprints
Guide mentor teams and provide guidance to the team and conduct cross training
Maintain Dashboards in SFDC on various reports
Bank of America - Dallas – TX Aug’13 – Dec’14 Senior Manager - Quality Assurance
-Card Services – CCB – Online/Mobile Banking – C3PM – Mainframes - Web services - Automation - Data warehousing
Socialize deals internally and externally with senior level managers, presenting recommendations, pushing deals to conclusion.
Managed a team of 23 QA Analysts / Sr Analysts / QA Leads & Coordinators (Offshore/Onsite)
Worked cross functionally with other internal teams to help implement partnerships
Work with Business Development colleagues to tag-team on big complex deals.
Reviewed test strategy and test plan thoroughly with the team and followed up until the approvals are received
Coordinates test schedules for several releases and manages all QA and UAT testing activities
Planning for appropriate resourcing for the forecasted projects and provide appropriate capacity tracking for the existing resources for future project assignments
Create effort estimation, monitor team and coordinate closely and lead both development and testing team and guide in defect tracking.
Effectively managing hiring/reducing the resources based on the project/program needs with appropriate resource planning
Closely monitor the critical deliveries of the code from development team and delivery of QA team until successful implementation/deployment to product
Kohl’s – Milwaukee WI Jan’12-Aug’13 Senior QA Manager
-Ecommerce – RMS - Data warehousing –Mobile Apps – Web – SOA – BI & ETL
Managed SOA Web and ETL/BI (DWH) Projects for different work streams & 14 QA resources onsite
Formulated High Level Functional & Automation Test Strategy
Worked cross functionally with other internal teams to help implement partnerships
Coordinates test schedules for several releases and manages all QA and UAT testing activities
Lead automation activities within the automation framework using ALM/QTP
Implemented Soap Sonar tool for functional/automation testing of web services
Create effort estimation, monitor team and coordinate closely and lead both development and testing team and guide in defect tracking.
Effectively managing hiring/reducing the resources based on the project/program needs with appropriate resource planning
Closely monitor the critical deliveries of the code from development team and delivery of QA team until successful implementation/deployment to product
United Health Care Stamford - CT March ’11– Dec ‘11 QA Project Manager
- Claims –Billing –PBM – SOA Automation – Web services
Managed the team of 25 onsite/offshore/external resources
Coordinates test schedules and manages all QA and UAT testing activities for multiple ETL projects related to PBMs Billing Analyzed business requirements and functional specifications.
Developed Test Strategy and approach for ETL / Web based / Mainframe Knowledge in HIPPA,COTS products and ICD 10 Compliance
Managed Testing end to end testing activities of Claims System & Customer Care Billing
Managed all QA activities and ensure timely deliverables with quality.
Peer Review of Technical Specifications, Program Specs, Unit Test Plans and other project related documents.
Owned TDM ( test data management)
Capital One – Richmond VA & Plano, TX October’09 – March’11 QA Manager
-Card Services - Mortgage Services - Loan Origination (Empower) - Card Services - TSYS
Managed a team of 30 plus onsite and other offshore/external resources for QA Program related to DWH / SOA and Mainframe work streams
Coordinates test schedules for several releases and manages all QA and UAT testing activities for Ecommerce SOA and Finance and Mobile Work Streams Coordinates test schedules and manages all QA and UAT testing activities for multiple ETL Mortgage and Auto Loans Projects
Worked closely with the DW Architect to understand the DW test process Prepared Test Strategy and BAS ( Business Assurance Strategy) and Risk Mitigation Plans
Formulated Functional / Automated Test strategies for various projects
Attend Scrum/Agile meetings and provide QA processes for all sprints
Formulate & Develop effective Test Strategies ( Functional and Automation) for different LOBs as per organizational needs and Test Data Management process for data quality
JP Morgan Chase –Wilmington - DE Sep’06 - Oct’09 QA Manager
-Card Services -Investment Banking -Personal Banking – TSYS - MyTSYS Migration – Mainframes – SOA – Web – DWH & BI
Manage QA team of 30+ persons, including mentoring, managing workload priorities, measuring staff performance and promoting professional development.
Managed Testing activities of Card Services & TSS Line of Business
Conducted daily meetings with QA team to track QA task progress, mitigated risks, took corrective actions, resolved issues with parties involved and escalated as needed.
Provided the project status report to management on regular basis.
Developed and implemented Test Plans adjusting test strategy to the requirements of the particular product release. Maintained Traceability matrix and manual tests in Test Director/QC. Interacted with BA for gathering requirements.
Led automation framework development with unattended testing mode, including product deployment, test execution and reporting.
Monitors test metrics, trending & root cause analysis. Manage distribution & review/ analysis of Test Metrics
Citi Financials –Baltimore, MD May’06-Aug’06 QA Lead/Test Coordinator
-Private Label Cards –Vision Plus/FDR
Responsibilities as an Onsite coordinator and Offshore Team Leader.
Mentor the team on different modules and processes on different release for Private Label and Mortgage Projects Analyzed business requirements and functional specifications.
Developed Test strategy and approach for testing.
Peer Review of Technical Specifications, Program Specs, Unit Test Plans and other project related documents.
Performed end to end testing on GUI based Home loan applications
Frontier Airlines – Denver, CO Sep’04 – April’06 QA lead / Test Coordinator
Analyze the Business Requirement Document (BRD), Functional Specification Documents to prepare Test Cases based on Test Plans
Lead the team of 7 members on web services applications
Validated XML files and SOAP messages
Validated back-end databases and front end-GUI screens as per requirements. Enhance QA assessment framework, and conduct reviews with various projects and teams for effectiveness of and adherence to quality processes.
Boots Pharmacy, London UK Nov’03-Sep’04 Senior QA Consultant /Business Analyst
Conducted Manual Test meticulously and exhaustively for entire applications using manual scripts, which are designed specifically for this purpose.
Analyze the Business Requirement Document (BRD), Functional Specification Documents to prepare Test Cases based on Test Plans
Performed Back-End testing using SQL queries.
Performed Regression Testing on various builds.
Reported bugs found during the automation development effort.
NatWest Bank, London UK Nov’01-Oct’03 QA Analyst/Business Analyst
Involved in Design and development of test plans based on high-level
Verify whether the front end values are correctly storing in the back end database by writing the SQL queries.
Used all necessary checkpoints of Win runner to make the reusable scripts on enhancements.
Worked with the SQL statements to extract data from Oracle tables and verify the output data of the reports on the browser page
Used Test Tracker/Test Director for the defect reporting and tracking
Assisted the team lead with daily QA tasks, attended project meetings, release meetings, and QA status meetings.
UCO Bank – India March’97 –Oct’01 Developer/ QA Consultant
Coordinated with all the team members and development team in order to resolve the problems and bugs.
Analyzed user business requirements, functional specs and assisted QA Team lead in writing the Test Plan.
Written Manually Functional Test cases for manual testing
Written Detail Test cases for automation and used Win Runner to automate
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