Ravi Viswa Ph: 706-***-**** Email: ac2tus@r.postjobfree.com Work Authorization: Permanent Resident

SYNOPSIS

Talented, accomplished and detail oriented Senior Quality Assurance/Test Manager around 20 years of strong experience in SDLC,STLC & TCOE setup process with wide verity of expertise in agile, scrum, waterfall methodologies. Experience in Banking, Financial, and Retail, Auto loan, Insurance, Airline, Pharmacy and Healthcare industries. Able to train, mentor and motivate cross functional test teams.

CORE COMPETENCIES:

Manage SIT, UAT, BAT, Automation (ALM/QTP, JIRA, Selenium and Soap Sonar) and Performance testing (Load Runner, J Meter) activities.

Manage Data warehouse ETL,BI SOA/Webservices,Oracle, and Mainframe testing activities

Excellent knowledge in SDLC and STLC life cycle and ITIL ( Information Technology Infrastructure Library)

Oversees multiple quality assurance projects which include development, installation, and maintenance

Resource management, Capacity Planning, Risk Assessment and Governance, Compliance mitigation plans, Issue Management

Coordinate with Development, PMO, BA and Business teams and PMs to deliver excellent quality software

Manage 3rd party vendors who do testing on different applications according to SLAs, SOWs

Lead/Manager Defect Management/Defect Calls

Experience is Test Data Mangement,Release Management & Multiple Environments and Technical Infrastructure

Coach and mentor and guide QA Analysts/Leads on various LOBs and provide strategic directions on process improvements

In depth knowledge in ETL/SSIS, RDBMS/SQL and/or Big Data/NoSQL

Manage large distributed teams across the globe (offshore/onsite model)

Prepare Dashboards for System, Automation and UAT Testing activities

EDUCATIONAL QUALIFICATIONS:

oMaster in Business Administration – India

oMasters in Computer Applications – India

oMember in Project Management Institute (PMI)

CERTIFICATION:

oCertified in Quality Assurance Testing from Software Technology Park- INDIA

ACHIEVEMENTS/AWARDS:

o Developed and implemented QA process saving up to 1/3 of the Release Phase time

o Provided crucial input to development and implementation of the Quality System based on CMMI methodology

o Recognition Award from Quality Assurance VP/Director from JPMC / Kohl’s / Capone

TECHNICAL SKILLS

Testing Tools

Win Runner 6.x/7.x, Load Runner6.5/7.x & Test Director 6.0/7.0 Quality Center 8.0,9.2 PVCS Tracker QUICK TEST PRO Rational Compuware,Jira Meter, Optimal Trace, QA Director, TrackRecord,Soap Sonar Meter,ALM,ItcoLisa,Selenium

Internet Tools

EJB1.1, Cobra, XML, JDBC, Swing, Servlets, JSP, RMI

App Server

Netscape Application Server4.0 (NAS) and Web Logic 5.1

GUI’s

Developer 2000, Designer 2000,Reports 6i/2.5,Visual Basic 6.0/5.0,Crystal Reports6.0,Cognos, Microstrategy,Business Objects,Microstrategy

Web Server

Java Web Server 1.1.3 and Netscape Enterprise Server 3.6, AS/400,iSeries HTTP Server, Microsoft Peer/IIS, Java Web Server,JBoss,Weblogic,Websphere

Databases

Oracle 8.i/7.x, SQL server 7.0, Ms Access, DB2,Teradata (BTEQ (Fast load,/Multiload)

Operating System

Windows XP NT/98/95, AIX/UNIX, OS/400, MS-DOS Pentium Pro & Windows 2000

Languages

JAVA, VISUAL BASIC, ASP, COBOL II, SQL/PLSQL,C,C++,DB2,CICS,JCL,.Net, C#

Other

Vision Plus, FTP, Telnet, SQL Loader, Control-M, NDM, MS-Excel, MS-Office Abinitio,Informatica,SYNON,TOAD,PEGA, Plan view, SharePoint,Salesforce.com,SAP ECC 4.7 & Above, Net weaver, HANA

PROFESSIONAL EXPERIENCE

Bank of America – Addison – TX Dec’16 - Present Senior Technical Program Test Manager

-BKFS / MSP Conversion - Data warehousing – Automation - Web services -

Managed the Testing activities for multiple work-streams Work streams

Formulated High Level Test Strategy

Formulated WBS for Functional Testing activities within the MSP Program

Coordinated with different PMs and identified the Risks/Gaps within the AITs for the respective Work streams

Used Quality Center for Test Management and Jira for external Vendors

Worked with QA Leads & UAT/Leads Managers on Test execution process for various conversion events.

Build Roadmaps and effectively work with client team on multiple strategic initiatives

Direct all UAT test activities, monitor progress, track project plan, issues, risks, and set testing priorities

Apply change risk and resource management

Manage defect calls and triage meetings

CVS Health – Irving TX Jan’15 – Dec’16 Senior QA Manager

-Operations - Health Plans - Medicare – Medicaid – PBM - Mobile Apps –Web – Data warehousing –Automation

Managed a portfolio of 11 onsite and 15 member offshore teams Health Plan Testing

Socialize deals internally and externally with senior level managers, presenting recommendations, pushing deals to conclusion.

Monitor SFDC cases and assign cases on various clients to the resources

Coordinates test schedules for several releases and manages all QA and UAT testing activities

Worked closely with the DW Architect to understand the DW test process Prepared Test Strategy and BAS ( Business Assurance Strategy) and Risk Mitigation Plans

Formulated Functional / Automated Test strategies for various projects

Attend Scrum/Agile meetings and provide QA processes for all sprints

Guide mentor teams and provide guidance to the team and conduct cross training

Maintain Dashboards in SFDC on various reports

Bank of America - Dallas – TX Aug’13 – Dec’14 Senior Manager - Quality Assurance

-Card Services – CCB – Online/Mobile Banking – C3PM – Mainframes - Web services - Automation - Data warehousing

Socialize deals internally and externally with senior level managers, presenting recommendations, pushing deals to conclusion.

Managed a team of 23 QA Analysts / Sr Analysts / QA Leads & Coordinators (Offshore/Onsite)

Worked cross functionally with other internal teams to help implement partnerships

Work with Business Development colleagues to tag-team on big complex deals.

Reviewed test strategy and test plan thoroughly with the team and followed up until the approvals are received

Coordinates test schedules for several releases and manages all QA and UAT testing activities

Planning for appropriate resourcing for the forecasted projects and provide appropriate capacity tracking for the existing resources for future project assignments

Create effort estimation, monitor team and coordinate closely and lead both development and testing team and guide in defect tracking.

Effectively managing hiring/reducing the resources based on the project/program needs with appropriate resource planning

Closely monitor the critical deliveries of the code from development team and delivery of QA team until successful implementation/deployment to product

Kohl’s – Milwaukee WI Jan’12-Aug’13 Senior QA Manager

-Ecommerce – RMS - Data warehousing –Mobile Apps – Web – SOA – BI & ETL

Managed SOA Web and ETL/BI (DWH) Projects for different work streams & 14 QA resources onsite

Formulated High Level Functional & Automation Test Strategy

Worked cross functionally with other internal teams to help implement partnerships

Coordinates test schedules for several releases and manages all QA and UAT testing activities

Lead automation activities within the automation framework using ALM/QTP

Implemented Soap Sonar tool for functional/automation testing of web services

Create effort estimation, monitor team and coordinate closely and lead both development and testing team and guide in defect tracking.

Effectively managing hiring/reducing the resources based on the project/program needs with appropriate resource planning

Closely monitor the critical deliveries of the code from development team and delivery of QA team until successful implementation/deployment to product

United Health Care Stamford - CT March ’11– Dec ‘11 QA Project Manager

- Claims –Billing –PBM – SOA Automation – Web services

Managed the team of 25 onsite/offshore/external resources

Coordinates test schedules and manages all QA and UAT testing activities for multiple ETL projects related to PBMs Billing Analyzed business requirements and functional specifications.

Developed Test Strategy and approach for ETL / Web based / Mainframe Knowledge in HIPPA,COTS products and ICD 10 Compliance

Managed Testing end to end testing activities of Claims System & Customer Care Billing

Managed all QA activities and ensure timely deliverables with quality.

Peer Review of Technical Specifications, Program Specs, Unit Test Plans and other project related documents.

Owned TDM ( test data management)

Capital One – Richmond VA & Plano, TX October’09 – March’11 QA Manager

-Card Services - Mortgage Services - Loan Origination (Empower) - Card Services - TSYS

Managed a team of 30 plus onsite and other offshore/external resources for QA Program related to DWH / SOA and Mainframe work streams

Coordinates test schedules for several releases and manages all QA and UAT testing activities for Ecommerce SOA and Finance and Mobile Work Streams Coordinates test schedules and manages all QA and UAT testing activities for multiple ETL Mortgage and Auto Loans Projects

Worked closely with the DW Architect to understand the DW test process Prepared Test Strategy and BAS ( Business Assurance Strategy) and Risk Mitigation Plans

Formulated Functional / Automated Test strategies for various projects

Attend Scrum/Agile meetings and provide QA processes for all sprints

Formulate & Develop effective Test Strategies ( Functional and Automation) for different LOBs as per organizational needs and Test Data Management process for data quality

JP Morgan Chase –Wilmington - DE Sep’06 - Oct’09 QA Manager

-Card Services -Investment Banking -Personal Banking – TSYS - MyTSYS Migration – Mainframes – SOA – Web – DWH & BI

Manage QA team of 30+ persons, including mentoring, managing workload priorities, measuring staff performance and promoting professional development.

Managed Testing activities of Card Services & TSS Line of Business

Conducted daily meetings with QA team to track QA task progress, mitigated risks, took corrective actions, resolved issues with parties involved and escalated as needed.

Provided the project status report to management on regular basis.

Developed and implemented Test Plans adjusting test strategy to the requirements of the particular product release. Maintained Traceability matrix and manual tests in Test Director/QC. Interacted with BA for gathering requirements.

Led automation framework development with unattended testing mode, including product deployment, test execution and reporting.

Monitors test metrics, trending & root cause analysis. Manage distribution & review/ analysis of Test Metrics

Citi Financials –Baltimore, MD May’06-Aug’06 QA Lead/Test Coordinator

-Private Label Cards –Vision Plus/FDR

Responsibilities as an Onsite coordinator and Offshore Team Leader.

Mentor the team on different modules and processes on different release for Private Label and Mortgage Projects Analyzed business requirements and functional specifications.

Developed Test strategy and approach for testing.

Peer Review of Technical Specifications, Program Specs, Unit Test Plans and other project related documents.

Performed end to end testing on GUI based Home loan applications

Frontier Airlines – Denver, CO Sep’04 – April’06 QA lead / Test Coordinator

Analyze the Business Requirement Document (BRD), Functional Specification Documents to prepare Test Cases based on Test Plans

Lead the team of 7 members on web services applications

Validated XML files and SOAP messages

Validated back-end databases and front end-GUI screens as per requirements. Enhance QA assessment framework, and conduct reviews with various projects and teams for effectiveness of and adherence to quality processes.

Boots Pharmacy, London UK Nov’03-Sep’04 Senior QA Consultant /Business Analyst

Conducted Manual Test meticulously and exhaustively for entire applications using manual scripts, which are designed specifically for this purpose.

Analyze the Business Requirement Document (BRD), Functional Specification Documents to prepare Test Cases based on Test Plans

Performed Back-End testing using SQL queries.

Performed Regression Testing on various builds.

Reported bugs found during the automation development effort.

NatWest Bank, London UK Nov’01-Oct’03 QA Analyst/Business Analyst

Involved in Design and development of test plans based on high-level

Verify whether the front end values are correctly storing in the back end database by writing the SQL queries.

Used all necessary checkpoints of Win runner to make the reusable scripts on enhancements.

Worked with the SQL statements to extract data from Oracle tables and verify the output data of the reports on the browser page

Used Test Tracker/Test Director for the defect reporting and tracking

Assisted the team lead with daily QA tasks, attended project meetings, release meetings, and QA status meetings.

UCO Bank – India March’97 –Oct’01 Developer/ QA Consultant

Coordinated with all the team members and development team in order to resolve the problems and bugs.

Analyzed user business requirements, functional specs and assisted QA Team lead in writing the Test Plan.

Written Manually Functional Test cases for manual testing

Written Detail Test cases for automation and used Win Runner to automate

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