Customer Service Inventory Control

Pedro Hernandez

*** ****** **** ******* ****, CA 94928 707-***-**** ********-*****@***.***

OBJECTIVES

Join an organization where my 17+ years of experience in all aspects, shipping and receiving, can help drive productivity and contribute to overall profitability. Utilize my track record of effective bilingual communication in a high-volume, fast-paced environment with extensive shipper, client and colleague interaction to maintain smooth operations; demonstrate strong leadership skills to deliver consistent, reliable results. Make positive organizational contributions by providing emphasis on service and execution to help employer generate repeat business.

SKILLS

Systems: UPS World Ship, Fed-Ex Ship Manager software, ship links, easy ship. DHL, SAP, ASK, SYSPRO, BAAN and MSS shipping programs.

Operations: ERP & MRP management, inventory control and material movements. Specialties: Managing diverse talent, international shipping, SLI’s and freight forwarders. EMPLOYMENT HISTORY

Autonet Mobile, Santa Rosa, CA June, 25 2015 – Present Wireless Internet

Shipping and Receiving Supervisor

• In charge of Shipping and Receiving for International and Domestic orders

• Finding the correct harmonized codes for international

• Ensure timely order delivery

Spectra Watermakers, San Rafael, CA April 2010 – June,22 2015 Provider of desalination systems

Shipping and Receiving Supervisor

• Handle all day-to-day decisions with regard to shipping and receiving.

• Oversee 4 employees in the management of shipping and receiving through UPS, Fed-Ex and DHL.

• Successfully negotiated lower shipping rates with major shippers to reduce internal costs.

• Ship and receive RMA’s – averaging 3 per week.

• Fill out SLI’s; routinely orchestrate pick-ups with freight forwarders.

• Department daily averages – Shipping: 30 packages; Receiving: 25 packages Parker Hannifin Corporation, Rohnert Park, CA January 2007 – February 2009 Diversified Manufacturer

Material Handler III

• One of three individuals that maintained global shipping obligations through UPS, FED-Ex and DHL.

• Trained colleagues on international shipping protocol; managed entire process.

• Rotated between international shipping, domestic shipping and receivables.

• Handled all invoicing for commercial and international orders.

• Managed the shipment and receipt of RMA’s.

• Department daily averages – Shipping: 100 packages and 2 pallets;

• Receiving: 40 packages; RMA’s: 20 packages

Tellabs (Advanced Fibre Communications), Petaluma, CA April 1998 – November 2006 Manufacturer of access gear linkage

Team Lead in Shipping Department

• Managed a team of 15 to execute all aspects of shipping.

• Afforded discretion to determine proper shipping and delivery methods.

• Maintained inventory control database; including verification of properly stocked products.

• Collaborated with various team resources to address internal and external customer service issues.

• Verified all incoming supplies and work orders for outgoing products.

• Shipping department daily averages: 400 packages and 30 pallets.

• Routinely awarded stock options and quarterly bonuses for strong performance. EDUCATION & CERTIFICATIONS

• High School Diploma

• Completed APICS courses in Supply Chain Management and Inventory Control

• Completed certification course on fork-lift operation References available upon request

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