Customer Service Manager

BRENDA ROYCE

301-***-**** *********@*****.***

Accomplished and dynamic professional with significant years of relevant experience, related proficiencies and a background in administration, customer service and management.

Core Competencies

Organizational Leadership Event Planning Office Correspondence Purchasing Problem Resolution Process Improvement Volunteer Management Marketing Accounts Payable/Receivable Microsoft Office

PROFESSIONAL EXPERIENCE

Coldwell Banker Residential Brokerage, Gambrills, MD 11/2015-Present

Realtor

Assist clients buy, sell and rent homes.

Prepare contracts, applications and documents needed for transactions.

Schedule inspections needed

Research Database for homes

Market home and myself to potential buyers and sellers.

Negotiate best deal for client.

National Society for Histotechnology, Columbia MD 11/2006 – 9/2015

Membership Manager

Developed and managed the membership department budget.

Initiated campaigns to support the Society’s long range strategic plan.

Identified new initiatives for recruitment and retention.

Established and implemented technologies to streamline membership data.

Launched a membership mentor program.

Managed volunteers on-site and with off-site projects throughout the year.

Maintained and organized membership data base and master vendor database.

Event Coordinator

Provided logistical support for the Society’s annual meeting to include: planning, program selection, registration management, accounting and reporting.

Submitted RFP’s and negotiated contracts for smaller meetings.

Created ice breaker games and hosted First Time Attendee annual event.

Successfully managed registrations for annual symposium/convention, small meetings and teleconferences.

Courtyard By Marriott, Annapolis Junction MD 7/2006 - 11/2006

Front Desk

Handled guest check in and checkouts professionally and in a welcoming and specialized manner.

Answered multi-line phone calls, processed reservations and changes in reservations.

Directed guest to nearby restaurants and assisted with other needs.

Provided maximum quality of service to the guests. Maintained records of room availability and guests’ accounts.

Maintained the hotel’s high standard of service and hospitality.

Service Aluminum, Inc., Ellicott City MD 5/2003 - 3/2006

Customer Service Manager

Scheduled delivery appointments for customers.

Gathered and documented all shipped and received weights from customers and suppliers.

Recorded and forwarded contracts to customers.

Established payments for Net Cash Customers and maintained records for proper billing.

Responded to customer inquiries on a timely manner to ensure customer satisfaction.

OTHER RELEVANT EXPERIENCES (1994-2003)

Arbor Landscapers, Inc., Spencerville MD Assistant Office Manager 10/2000 - 5/2003

State Sales & Service Corp., Baltimore MD Assistant to the President 2/2000 - 10/2000

White Rose Paper Company, Baltimore MD Assistant to the President 10/1994 - 2/2000

EDUCATION AND CREDENTIALS

Pursuing Associates Degree, Anne Arundel Community College, Arnold, MD

Fairmont Heights High School, High School Diploma: Capitol Heights, MD

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