Business management, people skills, organizational skills, operations

Summary

I have worked in the retail industry for 13+ years with retail management experience for over 10 years. I am customer service focused, self-motivated and I am a highly driven individual with strong interpersonal skills. Some of my management focuses are in ethical behavior aimed at managing both assets and employees. I have been part of a managing team that managed over 120 employees where our location was ranked in the top 10 nationwide with annual sales revenues of $28M. With a proven track record of exceeding sales goals and handling store operations effectively, I am an effective leader who is highly organized and efficient in fast-paced environments. I am able to prioritize effectively to accomplish short-term and long-term company objectives. I have been involved with financial decision-making with three of my previous employers such as budgeting, payroll, and operational expenses.

Education

UNIVERSITY OF PHOENIX – Murrieta, CA

Master’s in Business Administration – May 2016

3.74 cumulative GPA (update)

Studied marketing, finance, payroll, budgeting, logistics, human resources, SWOT analysis, management & leadership.

ITT TECHNICAL INSTITUTE – Hayward, CA

Bachelors in Telecommunications – May 2002

Studied fiber optics, data packet relays, wireless communications, and cellular frequencies.

ITT TECHNICAL INSTITUTE – San Bernardino, CA

Associates in Electronic Engineering - June 2000

Studied all components and functionality on a circuit board: capacitors, transistors, resistors, power supply, and current flow.

Professional Experience

DECKERS OUTDOORS: UGG – Ontario, CA Sep ’16 – Apr ’17

Retail Management

Seasonal store manager responsible for establishing the new Ontario Mills store location

Trained and developed 40 external seasonal associates for the 2016 holiday season.

Managed all payroll, budgeting, staff management, logistics, and product flow.

NIKE INC. – Lake Elsinore, CA & Cabazon, CA Mar ’11 – Aug ’16

Retail Management

Developed and implemented strategic plans to achieve store level growth YOY.

Assisted finance management with store financial outlook increased from $19M to $29M over a 3-yr span.

Established and maintained a high pace work environment creating a culture of integrity & teamwork.

Developed, mentored, and motivated athletes to achieve career and personal goals.

AT&T / CINGULAR – Greater San Francisco Bay Area, CA Apr ’02 – Jul ’09

Retail Management

Responsible for the overall operation of multimillion dollar store locations in the Northern California, Greater San Francisco Bay Area market

Developed and deployed aggressive sales objective in the Bay Area markets resulting in surpassing Southern California regional sales for 4 out of 5 years from 2004-2008

Established strong relationships with organization around the Bay Area to provide telecommunication services to their employees, San Francisco Giants, Oakland Athletics, Stanford University, and Chevron Richmond Refinery.

Major contributor in the social media movement offering consumers more bandwidth, faster smartphone solutions, and affordable data services.

Achieved multiple individual recognition for SMS sales, International Calling, and Data Sales from 2002-2004.

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