Customer Service Sales

LUIS SANCHEZ

***** ******* *****, ***********, ** 22120 C: 703-***-**** ****.***********@*****.***

Summary

10+ years of Sales and Account Manager experience. Successful at expanding network

connections and introducing products persuasively. Have successfully set and reached

short and long-term goals and surpassed quota in all fields. Strong customer service and

successfully managed clientele portfolio. Self-driven, motivated and always committed

to learning to stay knowledgeable in my field.

Highlights

Proficient in Maestro, ICOMS GUI, Skilled multi-tasker

Vision and Csg operating systems Exceptional customer service skills

Skilled in MS Office Suite Prospecting and cold calling

Strategic account development Upselling and consultative selling

Proven sales track record Accuracy and attention to detail

Experience

Sales Assistant Nov 2014 to Current

M2 Innovative Solutions Stafford, VA

Assisted solutions architect on sales calls and outings

Provided on-demand support for sales architect and engineers

Created personal relationships in the DOD Intelligence Community

Assisted with solution architect in creating relations with vendors (HP, DELL,

Cisco, EMC)

Sales Consultant Jan 2013 to Jul 2014

FrontPoint Security Tysons Corner, VA

Created relationships with potential clientele

High rate phone sale environment

Monthly sales quota

Addressed customer questions and concerns regarding products, prices and

availability.

Estimated and quoted prices, credit and contract terms, warranties and delivery

dates.

Lead Account Manager Jun 2009 to Dec 2012

Cox Communications Alexandria, VA

Managed customer's accounts and everyday finances.

Worked with the Business and Residential sides of the company

Operated ICOMS GUI and POS (point of sale)

Achieved monthly and quarterly quotas by up selling and opening new accounts

Addressed customer questions and concerns regarding products, prices, and

availabilities

Senior Account Manager Jul 2008 to Apr 2009

Citi Financial Leesburg, VA

Maintain and provided support to 150+ accounts

Achieved monthly sales quotas

Sold insurance products

Knowledgeable on collecting delinquent accounts

Assistant General Manager May 2007 to Jul 2008

Maintained good working relationships with businesses in the community

Management: Experienced Leadership, Team Building, Mentoring, Problem Analysis and

Education

Languages

Skills

Gold's Gym Corporation Falls Church, VA

Generated new clientele, as well as maintained current clientele

Managed membership sales for a growing facility

Recruited, hired, and trained sales consultants

Business Management

Northern Virginia Community College Annandale, VA

Two years of school work finished

High School Diploma

Oakton High School Oakton, Va

Bilingual and fluent in Spanish & English

Resolution

Sales: Goal Oriented, Strong Customer Service, Lasting Impression

2004

June 2002

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