Manager Customer Service

ALENE BENNETT

*** **** ***** *****, *******, Ga *0076 H: 678-***-**** C: 678-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Administrative support professional experienced working in a fast-paced environment requiring strongorganizational, technical and interpersonal skills. Highly trustworthy, ethical and discreet; committed to superiorcustomer service. Confident and poised in interactions with individuals at all levels. Detail oriented andresourceful in completing projects: able to multi-task effectively.

SKILLS

Detailed oriented Excellent communication skillsAble to multitask Types 70 WPMCritical thinking Excellent written skillsSound decision maker Microsoft Office proficient

WORK HISTORY

Helpdesk Support Specialist-CDC Contract, 10/2007 to 09/2017GC&E Systems Group Inc – Norcross, GA

Provide technical assistance and support for incoming queries via email or over the phone and issues relatedto computer systems, software, and hardware. Gain feedback and followed up with end users to ensure issue had been resolved.Trained end users on different aspects of Software programs.Worked on special projects as requested by manager.Implemented company policies, technical procedures and standards for preserving the integrity and securityof data, reports and access.Trained junior members of the team regarding troubleshooting and customer resolutions

Senior Emergency Communications Dispatcher, 02/1999 to 03/2007East Point Police Department – East Point, Ga

Supervised, directed, and evaluated assigned staff/trainees, while handling employee concerns andproblems.Directed work, counseling, and discipline in assisting with employee performance appraisals.

Organized, prioritized and distributed work assignments to subordinate dispatch personnel/trainees; workedto meet the goals and objectives of the department.Guided and trained subordinates on proper procedures and protocol of the department; showed besttechnique to accomplish tasks and provided technical assistance as needed.Performed multiple tasks simultaneously; while taking appropriate action when presented with a stressfullife/death situation, and remaining calm under all circumstances.Responded to dispatched emergency assignments quickly and safely.Performed basic and advanced patient assessments via phone by collecting information of patient conditionfor Police, EMS, and Fire Department.

Assistant Store Manager, 06/1997 to 02/1999Dress Code Warehouse – Atlanta, GA

Drove sales by overseeing the merchandise of all departmentsActed as leader on duty, as well as opening and closing the store on assigned days.Assisted with recruiting and hiring of my team.Ensured customers great service by interacting with guests and team members.Strived to achieve sales goals and maintain budget controls.Assisted a Store Manager in the areas of Merchandising, Operations, Customer Service and HumanResources within a high volume store location.Developed creative plans to increase store sales.

EDUCATION

Bachelors of Science: Business Administration/Management, December, 2006Shorter University -

Business Administration/Management

Masters of Art: Business Leadership, December, 2012Shorter University - Atlanta, GA

Business Leadership

Graduate Certificate: Health Services Management, October, 2015DeVry- Keller School of Management - Alpharetta Ga

Health Services Management

Contact this candidate