Healthcare Administrator

Alana R. Kot

**** *. **** ***** • Woodbridge, VA, 22193

571-***-**** (cell) • *****.***@*****.***

Education:

B.S. Psychology - George Mason University, VA 22030 - May 2017

A.S. Psychology - Northern Virginia Community College, VA 22150 - December 2013

Professional Experience:

Protocol Office Supervisor & Record Management Specialist June 2015 – September 2017

George Mason University, Center for Psychological Services, Fairfax, VA

Provided influential leadership and facilitated effective training programs for professional development that stimulated increases in skill sets and morale.

Managed day-to-day office operations and delegation of assignments to staff while simultaneously delivering an outstanding patient experience.

Devised and revised office policies, standard operating procedures, and databases to improve communication between clinicians, protocol staff, and intake coordinators. Also, created and maintained staffing schedule.

On call responsibility for student/staff guidance 12 hours a day, 6 days a week.

Provided ongoing analysis of revenue and expenses for the clinic’s internal food budget.

Trained all Protocol Office staff so they were knowledgeable on the Health Insurance Portability and Accountability Act (HIPAA) of 1996 guidelines to ensure the center properly maintained paper files and electronic files.

Reviewed and archived 1000 + patient medical records for completeness, accuracy, and compliance.

Teachers Assistant Undergraduate Practicum Course August 2015 – September 2017

George Mason University, Center for Psychological Services, Fairfax, VA

Interviewed a total of approximately 200 applicants to staff 15-18 intern/student positions every quarter. Also, devised and facilitated orientation training for all incoming undergraduate practicum students.

Coordinated with the instructor to create a class curriculum including new lesson plans and finalizing the syllabus and personally devised and revised the students’ final exam every semester.

Was lead instructor for 3-4 classes a semester.

Intake Coordinator June 2016 – September 2017

George Mason University, Center for Psychological Services, Fairfax, VA

Conducted patient intake assessments by telephone and in person collecting appropriate information (contact, demographics, and mental health information, etc.).

Provided emotional support and guidance to those in crises while exercising critical thinking to coordinate and obtain the appropriate needed services for the individual.

Liaised with clinicians and the director of the clinic to coordinate client’s care to ensure the best fit when assigning the patient to a clinician.

Prestige Consultant 2010 - August 2016

Ulta Beauty, Woodbridge, VA

Responded to customer inquiries in an informative and professional manner.

Related Training Experiences

- Certified in Basic Life Support for Healthcare Providers – The Red Cross – 8 Hours - Sept. 2016

- Gatekeeper Peer Suicide Prevention Training - GMU – 8 Hours Feb. 2015 & Nov. 2016

- GMU Center for Psychological Services 400+ volunteer hours (gathered testing 600 + materials for clinicians and

served as initial primary contact for clients in the waiting room).

Skills:

Excellent interpersonal and analytical skills.

Ability to remain calm and professional during times of crisis.

Exceptional verbal and written communication skills and proficient with Microsoft Office Suite.

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