Customer Service Accounts Payable
Resume:
Courtney B. Cavanaugh
Harrisburg, PA 17110
********.*********@****.***
OBJECTIVE: To obtain a position that I can use my skill of streamlining processes and documentation and use my area of expertise in benefits administration, payroll processing and employee relations. SKILLS: Word®, Excel®, Office®, Viewpoint®, ADP® Payroll, Paragon®. EXPERIENCE:
Project Administrator/Accounts Payable
Pyramid Construction Services, Inc April 2013 – present Hershey, PA
Manage construction projects including documentation, process specifications, accounts payable, insurance, and communication.
Generate all subcontract agreements and manage the ownership and completion of the documents.
Responsible for processing accounts payable invoices and issuing payment for all Hershey projects.
Obtain certificates of insurance, performance bonds and permits for subcontractors as needed for compliance.
Process certified payroll for Federal contracts and work with vendors to ensure they are paying correct prevailing wage rates.
Generate and maintain all change orders for projects that change the original scope of work.
Responsible for management of all office equipment, service, and supplies for the office and field office.
Work with field crew to properly apply work hours to specific construction projects to comply with allotted budget.
Commissions NOS Case Manager
AXA Network, LLC May 2009 – November 2012
Harrisburg, PA
Analyzed all Not on System error type transactions provided by Insurance carriers, built shell cases in Paragon, and worked closely with agents to obtain all specifications.
Received and reviewed all compliance requirements for missing information for NOS commission errors, i.e., forms, signatures, policy criteria, etc., prior to releasing commissions.
Acted as a conduit for all issues associated with a case to include coordination with all internal departments.
Managed all manual statements by building cases and working with agents to obtain all specifications.
Conducted regular follow up via phone and email on all compliance requirements to have agent’s commissions released in a timely manner.
Reviewed and formatted spreadsheets to build NOS cases in Paragon.
Processed commission transactions for all NOS policies.
Organized and prioritized workload to ensure cases were processed, issued and placed in a timely manner while maintaining communication with agents.
Maintained ongoing positive working relationships with AXA agents and carrier representatives to facilitate problem resolutions.
Handled incoming agent/carrier inquiries.
Customer Service Representative II
AXA Network December 2007- May 2009
Harrisburg, PA
Handled incoming Customer Service calls regarding in-force policy point of service calls.
Handled incoming agent/carrier inquiries and responded to complex calls for in-force policies and new business cases.
Processed all assigned in-force policy service requests, work orders, conversions, agent of record changes and broker/dealer transfers.
Managed and completed special projects assigned by management or requested by agents.
Facilitated problem solving solutions for internal customers.
Maintained ongoing positive working relationships with AXA agents and carrier representatives to facilitate problem resolutions.
Wire Operator/Cashier
A.G. Edwards & Sons, Inc. May 2002 - December 2007 Harrisburg, PA
Disbursed all monies and securities handled in the branch office.
Maintained all checks, electronic wires, petty cash, bank deposits and daily disbursements.
Responsible for accurate and timely transmission of orders.
Maintained the accounts database system including new accounts, assigning account numbers, and sending out customer account documents.
Updated specification documents.
Human Resources Assistant
Balanced Care Corporation December 2000-May 2002
Mechanicsburg, PA
Reviewed and completed HR paperwork (i.e. new hire, revisions, terminations, etc.) for communities.
Maintained Home Office personnel files, I-9 files, and other confidential records.
Worked with unemployment compensation vendors to include faxing forms/notices and completing necessary paperwork.
Met with all newly hired Home Office associates to complete the orientation process on the first day of employment and ensured completion of paperwork. Worked with Corporate Services, Human Resources, and Information Services to schedule training and set up office equipment.
Provided ADP/Report Smith reports as requested, such as Workers’ Compensation wage reports, quarterly rosters, deduction reports active & terminated rosters, etc.
Assisted with monthly reconciliation of life insurance invoice.
Participated in the maintenance and revisions to all HR manuals and handbooks.
Processed state assistance forms as required.
Provided administrative support to the HR department including typing letters/memos, faxing, copying and processing mail.
EDUCATION:
Graduate of Lewistown Area High School May 1995
Attended Harrisburg Area Community College January 2016-current New Horizon Word Course September 2001
ADP P/C Payroll for Windows January 2001
ADP Report Smith January 2001
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