Service Management

Shirisha Bandapally

Phone: +1-510-***-****

Email: *****.******@*****.***

SUMMARY:

Around 3+years of extensive experience in the IT industry with 2 years of expertise as SPLUNK Consultant and experience on Linux/UNIX, Java, SQL.

Have worked as a Splunk Admin and was involved in capturing, analyzing and monitoring.

Experience on Splunk Enterprise Deployments and enabled continuous integration on as part of configuration management.

Provide regular support guidance to Splunk project teams on complex solution and issue resolution.

Experience with Splunk Searching and Reporting modules, Administration, Add-On’s, Dashboards, Clustering and Forwarder Management, Visualizations, alerts, reports.

Created and Managed Splunk DB connect Identities, Database Connections, Database Inputs, Outputs, lookups, access controls.

Monitored Database Connection Health by using Splunk DB connects health dashboards.

Expertise knowledge on various components within Splunk (indexer, forwarder, search head, deployment server), Heavy and Universal forwarder, Parsing, Indexing, Searching concepts, Hot, Warm, Cold, Frozen bucketing, License model.

Maintain system security through regular patching and antivirus updates.

Experience with Splunk technical implementation, planning, customization, integration with big data and statistical and analytical modeling.

Worked on log parsing, complex splunk searches, including external table lookups.

Experienced professional in analyzing data, correlating trends, building reports and report writing.

Wrote and executed various MySQL database queries from Python MySQL connector and MySQL Db.

Has sound foundation in Object Oriented Analysis & Design. Involved in Analysis, Design, Development, and Testing phases of the project.

Excellent understanding of project issues, tracking of issues, solving issues and closing issues. Good communication and interpersonal skills.

Prepared, arranged and tested Splunk search strings and operational strings.

Created and configured management reports and dashboards.

Technical Skills:

ITSM Tools : Service-Now, ITSM Suite, HP Service Manager, splunk

Languages : C, C++, Java, J2EE, HTML, XML, JavaScript, SQL

Application Servers : IIS, Apache, Tomcat, Web logic.

Scripting Libraries : JQuery, Java Script.

Operating Systems : Windows 7, Windows 2008/XP, UNIX

EDUCATION:

MS Electrical Engineering, North western Polytechnic University.

CGPA: 3.73(May 2017)

BE Electronics & Communication, Jawaharlal Nehru Technological University, India 1st class (April 2014)

Professional Summary:

Pew Trusts, Washington D.C February 2016 – May 2017

ServiceNow Admin Developer

Responsibilities:

Created Dashboards, report, scheduled searches, and alerts.

Involved in standardizing Splunk forwarder deployment, configuration and maintenance across UNIX and Windows platforms.

I have helped teams to on-board data, create various knowledge objects, install, and maintain the SplunkApps.

Installed and configured Splunk DB Connect in Single and distributed server environments.

Installed Splunk DB Connect 2.0 in search head cluster environments.

Integrated ServiceNow with Splunk to generate the Incidents from Splunk.

Knowledge about Splunk architecture and various components (indexer, forwarder, search head, deployment server), Heavy and Universal forwarder, License model.

Worked on setting up Splunk to capture and analyze data from various layers Load Balancers, Web servers and application servers.

Involved in testing Service-Now form and reports for correct mapping of the objects and data correctness.

Handled configuration of advanced dashboard creation and optimization.

CreatedBash Scripts for Automation of Splunk day to day tasks.

Coordinating all application teams to migrate the Splunk Forwarders to new Splunk environment.

CreatedSplunk knowledge bundles, Forms/Views/Dashboards.

Good Understanding of Splunk architecture, Knowledge about various components (indexer, forwarder, search head, deployment server).

Tata Business Support Services, Hyd, India July 2014-Dec 2015

Service Now Admin Developer

Responsibilities:

Customized UI Appearance for Problem and Change Management Application which is simple, intuitive and easy to use.

Configuration of Email Notification and Alerts to notify users about specific activities in the system such as Updates to Incident, Change and Problem requests.

Utilized Java Scripting, HTML, CSS in Business Rules, Client scripts, UI Policies and UI Actions to deliver solutions that automate and audit business processes. to customize the instance as per Business needs

Created inbound Scripted Web Services to update catalog requests with PO Number from Tally.

Created complex work flows for both standard and nonstandard catalog items.

Installed and Configured MID Server in a Cluster.

Implemented Service Now process of implementation for Incident Management, Problem Management, Change Management, Asset Management, Service Request Management (Service-Catalog).

Worked on various modules in Service Catalog Management.

Created Scheduled Imports to load User data into ServiceNow using Import Sets and Transform Maps.

Worked on PPM project management and demand management.

Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in ServiceNow

Created and secured reports Using List, Bar and Pie charts.

Migrated code between environments using Update Sets.

Integrated Fire eye tool with Service-Now using Email integration i.e. inbound actions scripting.

Designed many email templates by using html and jelly scripting and used them in notifications

Involved in creation of reports, dashboards in ServiceNow

Responsible for access control, security, minor enhancements such as form or workflow editing, and UAT.

Working in different Applications like CRM, Metasolv, Epos, EProcess, ITSME, BPM Tools, BP Report, Wavier Portal for resolving the Costumer issues.

Coordinating with IT Team and Switch Team for the Concurrent issues by Mailing them for the resolution.

Performing VAS related Activities such as modifying or changing the plans or schemes.

Environment: Service Now, ITSM, Java script, HTML, CSS, Web Services, CMDB.

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