Customer Service Office

SUMMARY

SKILLS

EXPERIENCE

EDUCATION AND TRAINING

KIMBERLY SORRENTY

** ****** ******, *******, ** 03301 C: 603-***-**** ******@***.*** Within a 100+ patient business, provided daily customer service performing all aspects of appointment check in/out and set up. Recorded and maintained all patient financial information. Corresponded with 20+ insurance companies for pre-authorization, plan verification, and to obtain information to resolve payment issues. Performed daily business transactions-responsible for patient and insurance billing, posting of payments and deposit transactions.

Financial reporting

Managing multiple priorities

Conflict resolution

Critical thinking

Eye for detail

Healthcare billing proficiency

Extensive medical terminology

knowledge

Medical coding capability

Client relations specialist

Scheduling

12/1999 to Current Office Manager

Bow Physical Therapy and Spine Center - Concord, NH 25+ years of office experience.

Verified that information in the computer system was up-to-date and accurate.

Established and maintained effective communication system. Created monthly reports for records, closed terminated records and completed chart audits.

06/1997 to 12/1999 Receptionist in Physicians Office Concord Orthopaedics - Concord, NH

04/1991 to 06/1997 Receptionist in Physical Therapy Office Center for Sports Medicine - Concord, NH

1982 Associate of Science: Accounting

Hesser College - Manchester, NH

Contact this candidate