Professional Summary

Skills

Work History

S P

** ******** **** *** *, Castleton, Vermont 05735 • Cell: 802-***-**** • ac2tmp@r.postjobfree.com I have three years of handling customer service in person and over the phone. I am able to make and maintain pleasant relationships with customers and problem solve to make sure their needs are met. I can handle the pressure of a fast paced work environment and adapt to new environments quickly. I am a quick learner and will surely become a productive and helpful member of a new team swiftly. I take direction and constructive criticism well. I have an extensive knowledge of Microsoft programs as well as being computer savvy. I have been known to pick up training quickly and complete it faster than expected.

Exceptional communication skills

MS Windows proficient

Quick learner

Creative problem solver

Trusted key holder

Strong client relations

Training development aptitude

Proficient in cash management

Cashier/Food Prep, 05/2017 to 08/2017

Bueno Burrito – Rutland, VT

Answered an average of 10 calls per day by addressing customer inquiries, solving problems and providing new product information.

Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal clientèle. Answered product questions with up-to-date knowledge of sales and store promotions. Bagged, boxed or gift-wrapped sold merchandise per customer's request. Assisted customers with food selection, inquiries and order customization requests. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Maintained cleanliness and presentation of stock room and production floor. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Organized store merchandise racks by size, style and color to promote visually appealing environment.

Routinely answered customer questions regarding merchandise and pricing. Asked open-ended questions to assess customer needs. Learned, referenced and applied product knowledge information. Set up and explained new membership contracts.

Recommended alternative items if product was out of stock. Laundry Attendant and Tanning Technician, 09/2015 to 08/2016 Kokomo's at the Cleaning Center – Fair Haven, Vermont Restocked linen and laundry in all areas of the spa. Anticipated spa and salon guest concerns and addressed them immediately. Greeted all guests in a warm and friendly manner to create a positive first impression of the spa. Led comprehensive spa tours for new members.

Followed the pre-assigned opening and closing procedures for each spa station. Coordinated all aspects of guest services, including supply monitoring and facility maintenance. Oversaw the upkeep of the entire facility and notified maintenance for service repairs. Processed guest credit card information for salon services. Followed through with client requests in a timely manner. Served as a primary point of contact for members and guests for information on spa products and services.

Entered customer demographic and preference data on salon computer database. Performed inventory and restocking assignments as necessary. Reported any unprofessional behavior from clients to management. Handled guest complaints calmly and professionally. Directed telephone calls to appropriate departmental personnel. Maintained the front desk workstation by keeping it clean and free of personal items. Maintained a solid knowledge base of all spa and resort products and services. Prepared first time guests over the phone for their selected services. Managed salon autonomously during manager's vacation and while hiring new management staff. Refilled professional spa products as necessary.

Cleaned spa according to State of Vermont safety and sanitary regulations. Managed all front desk tasks, including the maintenance of client records and lab data. Inventoried, ordered and stocked salon product line. Communicated effectively with management concerning important customer issues. Remained polite when speaking with difficult guests on the phone. Entered client information into the databases quickly and with minimal errors. Education

Promoted salon-exclusive products to increase retail sales. Handled deposits and opening and closing the cash drawer. Sales Associate/Cashier, 04/2015 to 08/2015

Rite Aid – Fair Haven, VT

Greeted customers in a timely fashion while quickly determining their needs. Recommended merchandise to customers based on their needs and preferences. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

Responded to customer questions and requests in a prompt and efficient manner. Contacted other store locations to determine merchandise availability. Engaged with customers in a sincere and friendly manner. Completed all cleaning, stocking and organizing tasks in assigned sales area. Prioritized helping customers over completing other routine tasks in the store. Built relationships with customers to increase likelihood of repeat business. Described product to customers and accurately explained details and care of merchandise. Politely assisted customers in person and via telephone. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Answered product questions with up-to-date knowledge of sales and store promotions. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Directed calls to appropriate individuals and departments. Organized store merchandise racks by size, style and color to promote visually appealing environment.

Routinely answered customer questions regarding merchandise and pricing. Asked open-ended questions to assess customer needs. Recommended alternative items if product was out of stock. High School Diploma: 2017

Fair Haven Union High School - Fair Haven, VT

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