Active Directory Support

Mike Scott

(***) *** - ****

Email Address: **********@*******.***

Desktop Support Specialist

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PROFESSIONAL EXPERIENCE:

SMARTPROCURE, Deerfield Beach, FL 2015 - 2017

Internal Support Technician

Provide end-user support for Mac and Windows PC’s

Create computer images and maintain current upgrades

Provide support for Google Chrome and Google Apps

Provide support for Tablets and Smart TV’s

Assure all hardware/software upgrades meet and exceed company standards for operation

Assist users in adding and changing network printers

Maintain accurate and concise logs of all Helpdesk Calls using Zendesk

CITY OF WEST PALM BEACH, West Palm Beach, FL 2015- 2015

Helpdesk Support

Provide end-user support for Windows 7 and Office 2010, as well as all city owned software

Assure all hardware/software upgrades meet and exceed company standards for operation

Utilize Active Directory database to manage user accounts

Assist users in adding and changing network printers

Maintain accurate and concise logs of all Helpdesk Calls using Track-It

FLORIDA TRUE HEALTH, Palm Beach Gardens, FL 2013 - 2014

Desktop Analyst

Coordinated Helpdesk support for users at company office and remote locations

Provided end-user support for Windows 7 and Office 2013 upgrades

Assured all hardware/software upgrades meet and exceed company standards for operation

Utilized Active Directory database to manage user accounts

Assisted users in adding and changing network printers

AMERICAN MEDIA, INC., Boca Raton, FL 1997 - 2013

IT Helpdesk

Supported 650 local and remote users in a PC/Mac environment

Created and maintained computer images for distribution to all company computers

Assured all hardware/software upgrades meet and exceed company standards for operation

Requisitioned new equipment for the enterprise

Utilized Active Directory database to manage user accounts

Maintained accurate and concise logs of all Helpdesk Calls for knowledgebase and support metrics

Inventory control and disposal of decommissioned equipment

EDUCATION: Trumbull Business College, Warren, Ohio

Associate of Applied Business in Computer Programming

(4.0 GPA – Class Valedictorian)

CERTIFICATIONS: Dell - Enterprise Training & Certification

Dell Computer – Certified Systems Expert

Symantic – Ghost Certified

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