Customer Service Sales

MARCIA HAYWOOD

*** ******* ******, **** ******, Georgia 31030

Telephone: 478-***-****

E-mail: **************@*****.***

OBJECTIVE Performance driven, experienced and accomplished payroll administrator seeking to obtain a position within your organization where my twenty-five plus years of payroll experience can be utilized to achieve the company’s goals while maintaining high standards.

SKILLS ● Effective Time Management

● Ability to Meet Strict

Deadlines

● Excellent Numeracy and

Literacy Skills

● Strong Communication Skills

● Ability to Use Own Initiative

● A Keen Eye for Detail and

Accuracy

● Multi-State Payroll Administration

● Union H&W Withholding & Remittals

● CBA Interpretations

● Transaction Review

● Exceptional Microsoft Office skills

● Collaborative Team Member

● Outstanding customer service skills

EXPERIENCE KIMCO FACILITY SERVICES, L.L.C., Macon, GA October 2014 - Present Payroll Coordinator

● Process payroll for 8,500 + employees in multiple states and local tax jurisdictions, following weekly and biweekly pay schedules for various employers.

● Audits timekeeping report in advance of pay period and reviews payroll to ensure accuracy before submission.

● Manages all additions and changes to employee roster within Winteam system.

● Upload payroll files to ADP.

● Directs compilation and preparation of other payroll data such as 401k, benefits, and union payments.

● Reviews and approves payroll deductions (garnishments, benefits, union dues, union health, and welfare, etc.).

● Communicates with the Human Resources Department to ensure the integrity of the payroll data including data related to new hires, terminations, transfers and rate changes.

● Processes special payrolls including the annual bonus and year-end adjustment payrolls.

● Assist in special projects as assigned by management. STATE FARM INSURANCE, Roberta, Georgia September 2012 – August 2014 Sales Associate/Office Representative

● Developed insurance quotes, made sales presentations, and closed sales.

● Established client relationships and followed up with clients, as needed.

● Developed ongoing networking relationships with Small Business owners – such as Real Estate Agents, Mortgage Lenders, Auto Dealers, etc.

● Provided prompt, accurate, and friendly client support, including responding to inquiries, insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.

● Maintained a strong work ethic with a total commitment to succeed daily.

● Developed new financial service opportunities with both existing and new clients. BIKE TECH, INC., Byron, Georgia June 1986 – August 2009 Payroll Coordinator/Owner

● Managed payroll for a multi-state organization of 2500 personnel.

● Managed multi-state payroll taxes to include 941, withholding and unemployment.

● Reviewed and imported employee commission into the Vision Point payroll system via Accounts Receivable.

● Checked figures for accuracy and necessary approvals.

● Reviewed payroll documentation for accuracy through Vision Point audit reports and made any necessary adjustments. Obtained necessary approvals.

● Printed, sorted, and distributed payroll checks to several clients for on-cycle and off-cycle check runs.

● Ensured the integrity of the payroll data including data related to new hires, terminations, transfers and rate changes.

● Processed special payrolls including the annual bonus and year-end adjustment payrolls.

● Researched and resolved questions from managers and employees as they related to the processing of payroll information such as PTO, banking, garnishments, employment verifications, workers compensation, retroactive pay calculations, tax questions, and other changes.

● Assisted in special projects as assigned by management. EDUCATION CHAPEL HILL CHRISTIAN ACADEMY, Macon, Georgia High School Diploma, May 1985

REFERENCES AVAILABLE UPON REQUEST

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