Daniel J. Reyes

***** ************ ***** *****, ** 20105

ac2tli@r.postjobfree.com

703-***-****

Summary of Qualifications & Skills

Experienced SalesForce.com Administrator with demonstrated ability to achieve organizational efficiency, cost reductions, and competitive advantage through process improvements and business technology solutions.

Strong leadership, management, team-building and interpersonal skills; adept at working with and managing employees, peers, managers, clients, and business partners.

Worked on multiple implementations with successful CRM and related integration projects.

Strong organizational skills, written and verbal communications, combined with presentation preparation, data statistical analysis, and financial analytical skills.

Business Experience & Accomplishments

February 2017 – Current

DJ Reyes LLC – Owner

Consultant Govplace

Completed project to move into new org with ‘Lightning’ enabled.

Provide SalesForce.com configuration services.

Review and translate business requirements into functional requirements.

Provide data validations to meet requirements.

Extract, transform, and update data into new org.

Creation of Workflows, process builder, and Flows for Organizations.

January 2017 – March 2017 Gandhi Brigade Youth Media, Silver Spring, MD

Independent Contractor

Updated SalesForce.com Non-Profit Service Pack to latest release.

Cleaned data maintained in Excel spreadsheets and in Mail Chimp

Extracted, transformed, and updated Contacts, Households, and Accounts in SalesForce.com

Imported donations from year-end giving into Opportunity (Donations) object.

Moved SalesForce.com Org to the Household Accounts structure, from previous Individual Account structure.

Update page views, fields, and list view to reflect the above changes.

Provided presentation to board members on how campaign management is implemented in SalesForce.com.

Train users to use the system.

November 2015 – July 2016 CSRA Falls Church, VA (CSC Gov. and SRA Merger)

CSRA Salesforce Administrator

Automated case submission process, with SalesForce.com Service Cloud and provided end-user support for 2,000 users.

Collaborated with technical team members to ensure the solution design satisfies project objectives and business requirements.

Define and develop test scripts to be utilized during UAT, and play an active role testing.

Created case enhancement process, which included an APP with related objects for release plans, user stories, test scripts, and defect tracking.

Produced documentation outlining the user support process. Additionally, produced documentation clearly defining the security model with definitions of Profiles, Permission Sets, Roles and the Sharing model for distribution to auditors.

April 2013 – November 2015 CSC/CSRA

CSC Senior Professional: Salesforce.com Management Analyst

Performed business analysis for the implementation of numerous enhancements to Salesforce.com system, providing Business Requirements Documentation, and ensuring the root requirements are discovered and strategic goals are both captured as well as understood.

Provided end-user support for 3,000 users.

Collaborated with technical team members to ensure the solution design satisfies project objectives and business requirements.

Responsible for carrying out business, testing, and gathering training requirements.

Improved data quality and integrity through importing hundreds of thousands of lines of data creating and/or updating records, while ensuring data were backed up and restorable.

Designed process to identify and archive accounts.

Define and develop test scripts to be utilized during UAT, and play an active role testing.

Interact with users and project sponsors, at all levels of the organization, to establish priorities. Determined project boundaries, as well as the development of business requirements.

Produced documentation to support project delivery, which included technical requirements, functional specifications, data flow diagrams, test cases, and requirements traceability matrices, detailed specifications requiring swim lanes, and flow charts.

May 2005 – Dec 2012 GTSI Herndon, VA

Manager Sales Operations, Business Functional Analyst

Provided process analysis and requirements specification support across CRM, telephony, and integrations with other systems

Responsible for supporting up to 400 users, $1B+ sales organization.

Provide Sales Quota Model’s for distribution to teams and sales employees.

Develop reports for forecast and identification of areas of concern.

Part of the team responsible for successful Salesforce.com implementation, supporting Sales, Customer Service, Professional Services, Proposals, and other departments.

Collaborated with technical consultants to ensure the solution design satisfies project objectives and business requirements.

Implemented numerous enhancements to Salesforce.com system, including but not limited to workflows, process automation, data validation, content management, and integrations with Just-In-Time billing system.

Developed sales tools, reports, and analysis that allowed Sales Managers to effectively and proactively manage their accounts.

Accountable for both classroom and online training of Salesforce.com implementation.

Led and participated in cross-departmental committees tasked with improving business processes and communications.

May 2003 – May 2005 GTSI Herndon, VA

Marketing Operations Analyst, Marketing Operations Manager

Worked cross functionally to develop account profitability analysis, allowing for marketing plans to be developed for profitable accounts.

Developed ability to classify loyalty of customers on basis of how recent and frequently they purchased combining the customer’s age.

Combined profitability and loyalty metrics allowing for identification of customers which were valuable and/or potentially at risk, tailoring the segmentation for the development of appropriate marketing plans.

Provide targeted leads, and contacts for Campaigns involving email, direct mail, and telemarketing.

Integrate SilverPop lead tracking into SalesForce.com

Standardized methodology for vendor reporting of ROI for shows and events, and for reporting of sales numbers based on Manufacturer. Automated the capture of date for use in Vendor Report Card.

Part of the team responsible for Siebel to CRM On-Demand implementation, supporting Sales and Customer Service.

May 1994 –May 2003 GTSI Herndon, VA

Special Projects Manager, Finance Department

Led the development of Hyperion technology team.

Responsible for projects requiring analysis of large amounts of data, and complexity. Provided for the reconciliation of every asset account.

Authored quarterly industry competitive, financial ratio analysis for executives.

Assisted department heads and executives on the development of departmental budgets and metrics.

Collaborated with stakeholders to elicit, prioritize, validate, and document developer-ready business requirements.

Nov 1992 – May 1994 Falcon Microsystems, Capitol Heights, MD – Purchased by GTSI

Financial Analyst

Responsible for Co-Op billings to vendors and tracking of Marketing Development Funds.

Worked with a billing system originally created by the controller using Microsoft Access. I learned and improved system’s form and reporting capabilities.

Developed control systems to ensure all billings were accurate and approved in a timely manner.

Expedited billings resulting that bills were sent as soon as processed. Improved the company’s cash flow.

Education

University of Maryland, University of College

Bachelor of Science, Concentration in Management and Finance

Northern Virginia Community College

Associates in Applied Science, Accounting

Additional

Volunteer

Feb 2014 – Present Western Fairfax Christian Ministries – Food pantry and assistance for people who are struggling to meet basic living expenses.

Board Member –Current President, Treasurer (2 years)

• Implemented SalesForce.com donor database, migrating data from Microsoft Access database into new Org. Provided end-user training, and documentation to staff successful implementation.

• Created App to track client certifications, family assistance requests, and pantry visits which is currently pending release.

April 2012 Rebuilding Together assisted with several projects.

Jan 2011- Dec 2012 GTSI – Corporate Giving Committee

Jan 2006 –Jun 2007 Shelter House – Katherine K. Hanley shelter, assisted clients with Computer skills, Resumes, Job searches, etc.…

Certifications

August 2011 Salesforce.com Administrator 201 Certification Lapsed in March 2013.

January 2016 Salesforce.com Administrator 201 Certification

January 2017 Salesforce.com App Builder Certification

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