Customer service representative

TAWANNA E BRAZIEL

**** **** ***** ***

HUMBLE, TX 77396

210-***-****

Career Objectives

Utilize and develop my professional, administrative and customer service skills in an organization. Work History

JP Morgan Chase Bank, HOUSTON, Texas

Customer Service / Senior Specialist 2 Nov 14, 2011 - Aug 08, 2016 High volume of calls, in a very fast pace environment. Develop relationship with customers along with exceptional customer service .In charge of managing accounts, accounts receivable, assisting internal customer as well as external customers with auto finance loan. Research and resolve billing discrepancies and billing disputes. Investigate insurance policy coverage and document activity on each claim to resolve them as quickly and accurately as possible. Recommend accounts for placement with third party collection firms after all collection efforts have been utilized. I have excellent skill when it come to detail, ability to prioritize, work independently as well with my co workers. Demonstrating leadership skill, ability to communicate verbally and in writing. Inex Physical Therapy, PENSACOLA, Florida

Administrative / Customer Service Jun 01, 2005 - Jun 01, 2006 Inbound and outbound calls on patient who have been referred . Calling patients to verify appointments. assisting patients with therapy, preparing room for patients and other basic office duties. Little Rascal Day Care, PENSACOLA, Florida

Customer Service/ Admimistrative Aug 01, 2003 - Jun 30, 2005 Assisted in management for customer service under the direction of owner. Corresponding with the state of Florida on training for employees, enrolled new clients for daycare, accounts receivable, reviewed shot and medical records for currency, schedule for all employees, checked time sheets, provided information on health benefits as well as insurance options, researched insurance plans to help match each employee to their needs. Also services to families who are seeking services from other community resources .Provided information and referral services. Sears, PENSACOLA, Florida

Customer Care Lead Jul 01, 1998 - Mar 01, 2002

In charge of managing Sears flooring department . Worked very closely with contractors and sales .Worked in a fast past department, accounts receivable, work orders for installations,resolving customer complaints, ordering supplies needed for department, assign work orders to each contractor, daily reports and bookkeeping. Florida Child Support Office, TALLAHASSEE, Florida Customer Support Aug 01, 1996 - May 01, 1998

Worked very closely with case workers .Assisting with court cases, documenting inbound calls with information on absent parent, multi tasking a heavy inbound call load,making sure all documents for child support court are sign and date stamped, sending out letter for court hearing and assisting in department in other area when needed.