Customer Service Sales

Randy Roberts

**** ********** **.

Temperance Michigan 48182

Cell: 419-***-****

Email: *********@*****.***

Over 20 years Management experience dedicated to achieving profitability and delivering outstanding customer service. Energetic professional with exceptional analytical, organizational and people skills. Strong personal ethics and integrity. Convey a professional image of honesty, compassion and concern for the needs of our staff and customers. Good conflict-resolution skills. Work well under pressure and deadlines. Highly organized team-builder with strong leadership experience. Excellent communicator seeking a challenging position utilizing current skills.

Experience

Accounting & IT Assistant Vice President 2001 – August 2017

Chicago Title Insurance Company, Toledo, OH

Manage 10 escrow accounts averaging over $7M.

Helped local office set new record for Largest Profit Margin (2012).

Helped local office set new record for Largest Profit $2M+ (2003).

Manage Accounting Department, including accounts payable, accounts receivable, financial statements, corporate journal entries, SOX escrow audits, and payroll.

Manage IT environment, including networking of 7 offices and all desktop and laptop support.

Recruit, interview, hire, train and manage 7 staff.

Maintain low staff turnover through effective motivational management.

Oversaw the implementation of new network equipment, personal computers, software and office re-wiring.

Installed and maintained Voice-Over-IP (VOIP) phone system to network all offices.

Skilled in resolving customer service issues and finding “Win Win” solutions.

Excellent performance evaluations.

Assistant Manager 2011 - Present

Flick's Package Liquor, Lambertville, Mi

Shift Manager in charge of all employees, including training, stock, cashiers and sales.

Open and close store.

Work with special customers and venders.

Participate in company promotional events held outside the store.

Admissions Representative 1999 - 2001

Electronic Computer Programming Institute, Richmond, VA

Ranked #1 in New Student Enrollments at South Richmond Campus (2000).

Provided hardware and software trouble-shooting assistance for the Admissions Department.

Recruited and evaluated potential candidates for admission to ECPI Information Technology Degree Programs.

Advised candidates on career opportunities related to networking, web development and computer programming.

Correspondent Review Supervisor 1998 - 1999

SunTrust Bank (previously “Crestar Mortgage Company”), Richmond, VA

Helped SunTrust Bank become the largest wholesale lender in the United States.

Consistently achieved Department goal of reviewing 300+ new loan files per day.

Coordinated the review of loan and legal documents, appraisals, surveys, credit histories and income verifications.

Advised, trained and evaluated a staff of over 20 employees in customer service, collections and loan review.

Account Representative 1996 - 1998

Cellular One, Overland Park, KS

Received “Sales Person of the Month Award” 7 times.

Consulted with both corporate and individual clients to assess wireless product needs.

Responsible for sales, product education, and customer retention.

Account Executive 1990 - 1996

Mellon Mortgage, Overland Park, KS

Received “National Top Ten Sales Executive Award” 3 times.

Achieved $2M annual sales (1995).

Developed new business relationships with financial institutions that resulted in the acquisition of an inventory of mortgage loans for resale in the secondary market.

Led a team of processors and closers that coordinated the completion of loan applications, underwriting approvals and final loan approvals necessary to complete sales in the secondary market

Education and Credentials

B.S. Degree - Business Finance

Kansas State University, Manhattan, KS 1990

A+ Computer Service Technician Certification

Computer skills include Microsoft Office Suite (Outlook, Word, Excel, Access & PowerPoint).

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