Customer Service Manager

Wendy Coons

Receptionist/cashier

***********@*******.*** - 515-***-****

Highly motivated, self-starting, company orientated individual looking for full time employment with a quality company that could utilize my skills and who is motivated in helping employees reaching their career goal. WORK EXPERIENCE

Receptionist/cashier

Charles Gabus Ford - Des Moines, IA - January 2007 to February 2015 Greeting walk-in customers or by incoming calls. (12 multi-line phone system)

• Schedule appointments accordingly to customer request.

• Answering customers questions, and provide information.

• Assist customers by providing information and resolving their complaints.

• Software experience (ADP, Excel, Word, Date Entry, and Office Outlook).

• Balancing cash drawer and accounts receivable for total payments received during the time period And reconcile this with total sales.

• Maintained and order office supplies.

• Coordinating communications between warranty insurance and service advisor.

• Shuttling customers too and from and some times staying late on my personal time making sure that the customer had there car by the end of the day.

Assistant Manager

Breadeaux Pizza - Panora, IA - October 2002 to December 2006 Opening and closing of restaurant.

• Provided customer service by greeting and assisting customers in taking orders and responding to complaints.

• Direct supervision of employees and prepare work schedules and keep records of all employees accordingly.

• Establish and implement policies, goal objectives, and procedures.

• Taking and ordering inventory.

• Cleaning and maintaining restaurant, making sure that it meets all state regulations.

• Calculating accounts payable and receivable, reconciling cash receipts, or performing daily bank deposits And preparing employee payroll.

• Software experience (ADP, Excel, Word, Date Entry, and Office Outlook). Assistant Manager

Great Clips - Edgewater, CO - June 1993 to October 1994 Direct supervision and education of employees regarding outstanding customer service.

• Establish and implement Great Clips policies, goal objectives, and procedures.

• Prepare work schedules of employee's according to customer needs.

• Maintaining inventory and ordering as needed.

• Cleaning and maintaining store, making sure that it meets all state regulations.

• Calculating accounts payable and receivable, reconciling cash receipts, or performing daily bank deposits

• And preparing employee payroll.

• Software experience (ADP, Excel, Word, Date Entry, and Office Outlook).

• Continuous assistant management education training with Great Clips for manager.

• In Oct.1994 I was promoted to manager and was relocated to the Des Moines, Iowa area. Great Clips West Des Moines, Ia.

Manager: Oct. 1994 to Dec 2002

• Over seeing opening of a brand new store in West Des Moines, setting up bank accounts, hiring employees, and manage staff, preparing work schedules and duties, plan and direct activities such as sales promotions.

• Review financial statements, sales and activity, reports and other performance data to measure productivity And goal achievement.

• Once a year continuous convention manager training.

• Maintain inventory, ordering, accounts payable and receivable, and payroll.

• Employee reviews,

• In 1996 to 1997 I over seen another brand new store in Des Moines, Iowa.

• In 1997 to 2002 I over seen transferring of ownership of new stores in the Des Moines, Iowa area. Stylist

Great Clips - Edgewater, CO - February 1991 to June 1993 Outstanding customer service, listening and understanding client's needs.

• Educating each client on proper hair care products, and how to use them affectively.

• Maintaining continuous education with Great Clips on new and latest hair styles.

• Maintaining continuous education according to state law and regulations.

• From time to time I would float from different store locations.

• In June 1993 I was promoted to assistant manager. EDUCATION

Cosmetology License

Warren Occupational Technical School - Golden, CO

1984 to 1985

Golden High School - Golden, CO

1982 to 1985

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