Jose E G arcia

267-***-*-*** ac2tjy@r.postjobfree.com

Home C are A ttendant, H ome m akers S ervice 0 1/2010 - P RESENT Philadelphia, P A

Assisted l iving p rovider f or h andy c ap i ndividual, p hysical t herapy, h elping w ith d aily l iving t asks. Marketing A ssociate A MF G lobal 0 6/2017-10/2017 Philadelphia, P A

Direct s ales, P ublic s peaking a nd p resentations, T raining, I nterpersonal s kills, P rofessionalism, c ustomer service a nd l ight o ffice d uties.

Customer s ervice R ep. M . D avis & C O. 0 1/2017-06/2017 Philadelphia, P A

Making o ut b ound c alls, C onveying S urveys, t alking t o i ndividuals r elaying h ealth r elated q uestionnaire, imputing d ata, l ogging f eedback w ith d etail a nd a ccuracy, m aintaining c alm a nd p eaceful communications t o p ubic p ersons, a s w ell a s o ffice s taff a nd f aculty, M eeting n eeded q uotas a s a n individual a nd a s a t eam p layer. D emonstrating c lear a nd s ound i nformation t o a d irect a udience. A long with o ther n eeded o ffice d irectives.

Canvassing/Site C oordinating, U nited W e C an 0 5/2016- 1 1/2016 Philadelphia, P a

Customer s ervice, E ncouraging i ndividuals t o V ote. T raining n ew c anvassers, P ublic s peaking, r ecruiting s upervisors, running a s ite w ith a t eam o f 7 t eam l eads 1 2 s upervisors/ d rivers a nd o ver 1 00 c anvassers. Collections P rofessional, I nterstate C redit-Collections I nc 0 8/2015- 1 0/2016 Norristown, P A

Medical c ollections, c ustomer s ervice f or a ll o f E instein H ealth N etwork. H andling a ll S panish a ccounts a long w ith English s peaking p atients, r esolving p ast d ue b ills a nd u pdating t heir f iles. M eeting a ll c ompany q uotas. L ight s kip tracing. T raining n ew e mployees. E ffective c ommunication o n a ll l evels. Collections P rofessional, N CB M anagement S ervices 0 2/2015 - 0 7/2015 Trevose, P A

Consumer c ollections, s kip t racing, k eeping a w ell-organized portfolio. D eveloped, i mplemented a nd m onitored p rograms t o m aximize c ustomer s atisfaction a nd m anage o n-site customer s ervice r epresentatives. A ddressed n egative c ustomer f eedback i mmediately. P rovided a h igh l evel o f product k nowledge a nd l eadership s upport t o r epresentatives a nd c lients. E ffectively c ommunicated w ith t eam members t o m aintain c learly d efined e xpectations. R esolved c ustomer q uestions, i ssues a nd c omplaints. Customer S ervice L ead/Supervisor, L ogisticare S olutions 05/2014 - 0 2/2015 Philadelphia, P A

Trained, m onitored e mployee p erformance, S upervised g roup o f 5 0+ e mployees, Provided d etailed m onthly departmental r eports a nd u pdates t o s enior m anagement. A ddressed n egative c ustomer f eedback immediately. Presentations, i nterviewing n ew h ires, a nd Developed r apport w ith t he c ustomer b ase b y h andling difficult i ssues w ith p rofessionalism. R ecommended c hanges t o e xisting m ethods t o i ncrease t he a ccuracy, efficiency a nd r esponsiveness o f t he c ustomer s ervice d epartment. Customer S ervice P rofessional, I ndependence B lue C ross 0 1/2014 - 0 4/2014 Jose E G arcia

267-***-*-*** ac2tjy@r.postjobfree.com

PHILADELPHIA, P A

Heavy P hone c alls i nbound/outbound c alls, P rovide e xcellent c ustomer s ervice, D ata e ntry. P roven a bility t o engage a nd p ositively i nfluence a ssociate p eers, c lients, c onsumers, o n a ll l evels. D emonstrate E xceptional customer s ervice, e xcellent l eadership, a nalytical a nd i nterpersonal s kills, a nd h andled h igh c all v olume. Collections L ead, A MG F inancial S ervices 0 1/2014 - 0 4/2014 Warminster, P A

Validated, c redit s creening a nd s coring p rocesses u tilizing C redit b ureau r eports. I dentifying r isk f actors t o t he portfolio t hrough e ffective c redit a nalysis; p rovided c redit s ervicing - o rder r eleases, F orming a nd f acilitating strategic i nternal c redit c ollection m ethods, t rained n ew e mployee’s, a nd m onitored e mployee p erformance t o optimize p roductivity, A uditing. B usiness t o B usiness c ollections ( B2B). Handled h igh v olume o utbound c alls, n egotiations, P roblem s olving, S kip t racing, r esoling d elinquent d ebts, a nd other b asic o ffice d uties.

Collections L ead, A MG F inancial S ervices0 0 3/2013 - 0 1/2014 Warminster, P A

Validated, c redit s creening a nd s coring p rocesses u tilizing C redit b ureau r eports. I dentifying r isk f actors t o t he portfolio t hrough e ffective c redit a nalysis; p rovided c redit s ervicing - o rder r eleases, F orming a nd f acilitating strategic i nternal c redit c ollection m ethods, t rained n ew e mployee’s, a nd m onitored e mployee p erformance t o optimize p roductivity, A uditing. B usiness t o B usiness c ollections ( B2B). Handled h igh v olume o utbound c alls, n egotiations, P roblem s olving, S kip t racing, r esoling d elinquent d ebts, a nd other b asic o ffice d uties.

Marketing A ssociate, D harma G lobal G roup I nc. 0 1/2013 - 0 3/2013 Philadelphia, P A

Perform S ales, P ublic s peaking a nd p resentations, c omputer a pplications, a pplication p reparations, d irect c ustomer service.

Collections P rofessional, S elect F inancial S ervices 0 6/2011 - 1 0/2012 Jenkintown, P A

Responsible f or t he r ecovery o f d elinquent d ebts, o rganizing a nd m aintain p ersonal f iles, c ontacting i ndividuals persistently, n egotiating b est p ossible p ayment a rrangement i n a t imely m anner. M eeting i ndividual m onthly quotas, a s a t eam p layer.

Account R epresentative, C redit M ediators I nc. 0 3/2008 - 0 5/2011 Upper D arby, P A

Business t o b usiness c ollections,, n egotiations o f d ebt r ecovery, s kip t racing e tc. AR/AP A ssistant, A lliance O ne 0 3/2005 - 0 2/2008 Trevose, P A

Negotiated p ayment t erms w ith d ozens o f c onsumers. C alculated f igures s uch a s d iscounts, s ettlements, a nd p ayment arrangements. V erified d etails o f t ransactions, i ncluding f unds r eceived a nd t otal a ccount b alances. D eposited t hird party c hecks, a s w ell a s m onthly r eserve t ransfers. R evamped a ccounting q uality s ystem t o p repare f or i mportant audits. O pened a nd a ssigned n ew c lient a ccounts. B alanced b atch s ummary r eports f or v erification a nd a pproval. Conducted m onth-end b alance s heet r eviews a nd r econciled a ny v ariances. R ectified e scalated a ccounts p ayable i ssues from e mployees a nd v endors. R esearched a nd r esolved b illing a nd i nvoice p roblems. Jose E G arcia

267-***-*-*** ac2tjy@r.postjobfree.com

Account R epresentative, P enncro a nd A ssociates 0 3/2002 - 0 1/2005 Philadelphia, P A

Debt C ollections, s kip t racing, n egotiations, e tc. Account R epresentative, A cademy C ollection S ervices 0 1/2001 - 0 3/2003 Philadelphia, P A

Debt c ollections

Account R epresentative/ C laims A djuster, A llied B ond/ O SI 0 3/1998 - 0 1/2001 Trevose, P A

Debt c ollections, s kip t racing e tc.

Highlights

With o ver 1 5 y ears o f o n h ands i n o ffice e xperience a s w ell a s a dvanced t raining a nd e xperience i n M icrosoft O ffice 365.

A s trong u nderstanding i n F DCPA L aws, R eal E state, M ortgages a nd f oreclosure p rocesses, a nd r efinancing. Peachtree, Q uick B ooks, A dobe P roducts, P romise, P ublishing. A lso h ave e xperience w ith W IN, F ACS, C RS, C UBS Collection s ystems, w ith a n e xtensive a bility i n s kip t racing t echniques w here I u sed L exus/Nexus, A ccurint, M etro Net,

Credit B eau R eports a nd o ther t ools a nd m ethods. O ther s kills I u tilize a re P roofreading, a uditing p erformance, Training, M anagerial, a s w ell a s d eveloping a nd d elivering p resentations. I nsuring a ccuracy o n a ll p aper w ork, r eports, and a ccount i nformation i n w hich I a m r esponsible f or. A n a sset t o a ny c ompany i nvolved w ith f inances, D ata e ntry AR/AP

Human R esources a nd m ore

Accomplishments

Exceeding e xpectations, m eeting q uotas, R esearched a nd r esolved b illing p roblems t hat h ad b een p reviously m issed. Increased o ffice o rganization b y d eveloping m ore e fficient f iling s ystem a nd c ustomer d atabase p rotocols. s trong attention t o d etail, e xemplary c ustomer s ervice a nd t eam-player a ttitude. o utlining a ll p roper b usiness p rocedures a nd office p olicies. C omputed D ata R eports. P rovided r equired w eekly, m onthly a nd q uarterly r eports C ustomer I nterface handled a ll c ash a nd c redit t ransactions. A ssisted c ustomers o ver t he p hone r egarding p roduct, p romotions, u pdates and p ayment. M ulti-tasking.

EDUCATION

Prism C areer I nstitute U pper D arby, P A

Credits E arned: 9 0

Business/Accounting

Penn S tate U niv. B ehrend C ampus E rie, P A Psychology/Communications M ath/English

REFERENCES

Name: Kevin E verette

Reference T ype: Professional

Job T itle: Educational D irector

Jose E G arcia

267-***-*-*** ac2tjy@r.postjobfree.com

Years K nown: 3

Day P hone: (267-*-**-****

Name: Ryan W ilcox

Reference T ype: Professional

Job T itle: Site M anager

Years K nown: 10

Name: Erin D onnelly

Reference T ype: Professional

Job T itle: Assistant D irector

Years K nown: 7

Day P hone: 215-***-****

Jose E G arcia

267-***-*-*** ac2tjy@r.postjobfree.com

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