Melissa Lucas

**** ******** *****

Greenville, MS 38701

662-***-****

OBJECTIVE

Obtain a Management/Executive position with a growth oriented company and contributing to the success of the organization by utilizing my leadership and technical expertise.

EXPERIENCE

10/14- present Belk’s Department Store Greenville, MS

Human Resources/Payroll/Lead Scheduler

Ensure all employee records are compliant with Belk’s regulations.

Record all employee’s attendance, disciplinary action and monthly sale performance.

Manage employee payroll and schedules.

Enforce OSHA standards within the work place, train employees with job responsibilities and safety.

06/14-03/15 Burke’s Handling System Leland, MS

Branch Administrator

Created payroll.

Managed work orders from service call to job completion.

Ordered and organized inventory.

07/13- 06/14 UPS Greenville, MS

Operation Management Specialist

Manage multiple systems available to develop effective communications between Drivers and customers.

Audit delivery trucks to prevent miss-loads.

Respond to customer requests to meet their needs.

Utilize and develop time management in order to assure prompt deliveries.

01/09 – 06/13 AT&T Greenville, MS

Retail Sales Manager

Monitor and assess performance of employees.

Overcome objections concerning service and procedures to enhance sales.

Implement, manage and reinforce quality of customer service to include prompt greeting, professionalism in selling standards.

Create a climate of security and integrity to control inventory shrink through inventory counts, auditing paperwork, inter-store merchandise transfers, and return policies.

Plan, develop, and coordinate events and promotional campaigns.

07/08 - 12/08 WABG Greenville, MS

Account Executive

Consultant with local and regional business owners to assist with their television advertising needs.

Planed, directed and coordinated advertising production/promotional campaigns.

Researched and developed sales strategies to emphasize qualities in order to create effective proposals.

Administrative Collections – maintained account status.

06/05 - 07/08 Cellular South Greenville, MS

Market Manager

Managed daily sales operations to obtain sales quotas.

Trained and regulated employees on company policies and procedures.

Hired and maintained an accountable team.

Oversee sales and marketing for the Greater Delta Area.

06/00 - 6/05 Cox Communication Greenville, MS

Customer Care Manager

Created a Successful Customer Care Team.

Resolved customer issues in an effective manner.

Accountable for daily store operations.

Processed payroll and new employee paperwork.

03/99 - 06/00 Brinton’s US Axminster Greenville, MS

Marketing Administrator

Submitted and verified orders.

Cross-checked samples, and yarn colors.

Followed-up on orders through manufacturing to ensure timely shipments.

Liaison with UK production team for sales representatives and customers.

05/98 – 03/99 Complete Patient Services Hollandale, MS

Office Coordinator

Organized inventory system and created forms.

Researched and purchased equipment.

Accountable for delivery personnel and patient satisfaction.

Maintained accurate patient information.

02/92 - 03/99 Continue Care Home Health Hollandale, MS

Physical Operations Manager

Maintained inventory and leases for agency.

Coordinated Maintenance and repair for agency.

Handled high-pressure medical situations and deadlines.

Communicated with vendors for accurate services.

EDUCATION

Sharkey-Issaquena Academy – Graduated 1983

Mississippi Delta Community College 1983-1985

Continuing Education 1996-1997

TRAINING

Interaction Management Essentials

Creating An Inclusive Environment

Pure Coaching-Supervisory Foundation 101, Helping Workers Succeed 102, and Developing People and Teams 103

Civil Treatment for Managers

Great Customer Care and Experiences

Great Sales and Great Sales for Coaches

Inspired & Engaged Employees

Delivering an Extraordinary Experience

Performance Management Training

Coaching for Success

Extraordinary Merchandising

REFERENCES

Available upon Request

Contact this candidate