Sales Manager/ Human Resources
Resume:
Melissa Lucas
Greenville, MS 38701
OBJECTIVE
Obtain a Management/Executive position with a growth oriented company and contributing to the success of the organization by utilizing my leadership and technical expertise.
EXPERIENCE
10/14- present Belk’s Department Store Greenville, MS
Human Resources/Payroll/Lead Scheduler
Ensure all employee records are compliant with Belk’s regulations.
Record all employee’s attendance, disciplinary action and monthly sale performance.
Manage employee payroll and schedules.
Enforce OSHA standards within the work place, train employees with job responsibilities and safety.
06/14-03/15 Burke’s Handling System Leland, MS
Branch Administrator
Created payroll.
Managed work orders from service call to job completion.
Ordered and organized inventory.
07/13- 06/14 UPS Greenville, MS
Operation Management Specialist
Manage multiple systems available to develop effective communications between Drivers and customers.
Audit delivery trucks to prevent miss-loads.
Respond to customer requests to meet their needs.
Utilize and develop time management in order to assure prompt deliveries.
01/09 – 06/13 AT&T Greenville, MS
Retail Sales Manager
Monitor and assess performance of employees.
Overcome objections concerning service and procedures to enhance sales.
Implement, manage and reinforce quality of customer service to include prompt greeting, professionalism in selling standards.
Create a climate of security and integrity to control inventory shrink through inventory counts, auditing paperwork, inter-store merchandise transfers, and return policies.
Plan, develop, and coordinate events and promotional campaigns.
07/08 - 12/08 WABG Greenville, MS
Account Executive
Consultant with local and regional business owners to assist with their television advertising needs.
Planed, directed and coordinated advertising production/promotional campaigns.
Researched and developed sales strategies to emphasize qualities in order to create effective proposals.
Administrative Collections – maintained account status.
06/05 - 07/08 Cellular South Greenville, MS
Market Manager
Managed daily sales operations to obtain sales quotas.
Trained and regulated employees on company policies and procedures.
Hired and maintained an accountable team.
Oversee sales and marketing for the Greater Delta Area.
06/00 - 6/05 Cox Communication Greenville, MS
Customer Care Manager
Created a Successful Customer Care Team.
Resolved customer issues in an effective manner.
Accountable for daily store operations.
Processed payroll and new employee paperwork.
03/99 - 06/00 Brinton’s US Axminster Greenville, MS
Marketing Administrator
Submitted and verified orders.
Cross-checked samples, and yarn colors.
Followed-up on orders through manufacturing to ensure timely shipments.
Liaison with UK production team for sales representatives and customers.
05/98 – 03/99 Complete Patient Services Hollandale, MS
Office Coordinator
Organized inventory system and created forms.
Researched and purchased equipment.
Accountable for delivery personnel and patient satisfaction.
Maintained accurate patient information.
02/92 - 03/99 Continue Care Home Health Hollandale, MS
Physical Operations Manager
Maintained inventory and leases for agency.
Coordinated Maintenance and repair for agency.
Handled high-pressure medical situations and deadlines.
Communicated with vendors for accurate services.
EDUCATION
Sharkey-Issaquena Academy – Graduated 1983
Mississippi Delta Community College 1983-1985
Continuing Education 1996-1997
TRAINING
Interaction Management Essentials
Creating An Inclusive Environment
Pure Coaching-Supervisory Foundation 101, Helping Workers Succeed 102, and Developing People and Teams 103
Civil Treatment for Managers
Great Customer Care and Experiences
Great Sales and Great Sales for Coaches
Inspired & Engaged Employees
Delivering an Extraordinary Experience
Performance Management Training
Coaching for Success
Extraordinary Merchandising
REFERENCES
Available upon Request
Contact this candidate