Customer Service Sales
Resume:
Nona Yates-Elliott
Ashland, OH *****
****************@*****.***
Sales management professional with progressive regional experience. Exceptional team leader and program manager. Seeking Management position with national company. Authorized to work in the US for any employer
Work Experience
Senior Area Manager
Compton Point - Cincinnati, OH
January 2001 to April 2017
Member of Executive Management Team.
Sourced well qualified candidates.
Oversaw operations for Northern Ohio territory.
Researched market trends.
Applied effective marketing concepts to increase revenue. Processed Payroll for 22 stores.
Managed team of 26 direct reports.
Created new sales and marketing strategies to drive growth. Determined pricing schedules.
Evaluated staff performance against expectations.
Monitored weekly, monthly and quarterly achievement goals. Created new sales and promotional methods.
Analyzed key aspects of the business to evaluate the factors driving results and summarized results into presentations.
Owner
J & N Elliott Inc - Lorain, OH
March 1990 to November 2000
Managed business finances, including paying vendors and suppliers for products services rendered.
Resolved employment-related disputes through proactive communication. Administered compensation, benefits and performance management systems and safety and recreation programs. Generated weekly, monthly, quarterly and yearly reports on purchasing operations. Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations. Interviewed job candidates and made staffing decisions. Assigned employees to specific duties to best meet the needs of the store. Hired, trained and evaluated personnel in sales and marketing. Customer Service Manager (CSM)
Zayre's Department Store - Elyria, OH
1985 to 1989
Scheduling of Cashiers.
Service Desk.
Cash Office.
Finance Director
Our Lady of the Wayside - Avon, OH
1984 to 1985
AR/AP.
Certified by ADP to process payroll.
Supervised Bookkeepers.
Head of Cashiering Department
United Consumer Financial Services - Westlake, OH
1980 to 1984
Data Processing of payments.
Balancing Cash Batches.
Education
Real Estate Law
Hondros Business College - Independence, OH
1993
Certifications/Licenses
Real Estate License
ADP Processing certified
Additional Information
SKILLS
POS systems Staff training and development
Goal-oriented Trend analysis
Strategic thinker Business administration
Operations management Profit and loss understanding
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