Customer Service Manager

Curriculum Vitae

Of

M.H Nemaungani

Personal Information

Surname : Nemaungani

First Names : Mpho Hector

Date of Birth : 1987-03-06

Identity Number : 870**********

Gender : Male

Marital Status : Single

Home Language : Tshivenda

Other Languages : English, Sepedi and Tswana

Postal Address : : 203 Vandag flat, Steve BikoStreet

Sunnyside Pretoria 0001

Nationality : South-Africa

Email address : ************@*****.***

Contact Number : 079-***-****/073-***-****

Driver’s license : Code 10(PDP)

Educational Information

High School Attended : Thasululo Learning Centre

Highest Level Passed : Grade 12 (2007)

Tertiary Education

Name of Institution : Tshwane North College

Subjects Covered : Computer Studies N4

Entrepreneurship N4

Personal Management N4

Personal Training N4

Name of Institution : Fusion Boutique Hotel

Certificate in banqueting

Work Experience

Company : Webhelp SA

Department : Client Services (Vodafone UK)

Duration : April 2013 to December 2013

Position : Customer service Advisor

Duties : Inbound assistance for Vodafone UK contract

Explaining their Financial statements and price plans.

Adjusting the customers tariff if requested.

Raising sales assurance and fraud cases for customers.

Meeting targets set for me by manager.

Attending Stats meetings every week to report to manager .

Promoting Vodafone to existing customers.

Processing card payments for contract customers

Interacting with customers and also data capturing of details

Advising customers based on product knowledge.

Offering quality service to Vodafone clients.

Name of Company : Gallitos

Position Held : Supervisor

Year : March 2014 to March 2015

Duties :

Ordering, Capturing and receiving stock

Meeting targets for me by the restaurant owner

Monitoring the restaurant and ensuring great customer service

Ensuring that staff is presentable in terms of work uniform.

Handling customer complaints and solving any queries.

Name of Company : Tshwane District Hospital

Position Held : Filing clerk/ Data Capturer

Year : 2016 (april) till Date

Duties : Capturing of patient records

Monitoring of files

Handing over files to patients

Make sure the patients file is in order and neat

Set appointment for patients

Performing any other task allocated by supervisor

Booking patients on the system at sonar

Doing statistics

File control

keep and maintain the asst register

Complete procurement forms for purchasing of standard

Skills and Strengths

Able to work under pressure

Goal focused and target oriented

Multilingual

Hard worker

Reference

Gallito’s Manager

Contact person: Ms Khanyisa Madali

Contact number: 076-***-****

Webhelp SA Team Leader

Contact person : Mr Trevor Mokhele

Contact number: 078-***-****

Tshwane District Hospital

Contact person : Miss Faith Ntladi

Contact number :082-***-****

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