Michael J. Mondozzi

**** ***** **** ***** *****, Ohio 44116 216-***-****

ac2th3@r.postjobfree.com www.linkedin.com/in/michael-j-mondozzi

Summary

A customer-centric and engaging senior restaurant operations manager with a track record of accomplishment in regional governance, sales growth, turnover, safety and compliance, and management development and corporate training. Utilizes advanced strategic planning skills and best practice methodologies to administer cost-conscious, customer-beneficial operational improvements. A pragmatic leader with a proven record of creating, developing, and expanding high-performing teams in execution and profit generation.

Hospitality Audits Program and Project Management Strategic Partnerships

Labor Relations Location Management Performance Management

Experience

CARRABBA’S ITALIAN GRILL Rocky River, Ohio

Joint Venture Partner and Regional Manager 2012-2017

Hired and developed cohesive and diverse management team for eleven locations in Michigan and Northern Ohio. Selected and developed managing partner for each location. Oversaw performance related to their store performance in sales growth, traffic growth, profitability, turnover, facility surveys, compliance to company standards, compliance with EcoSure audits, their stores commitment to clean and safe restaurant, customer survey feedback (B2B performance), and people development.

Served as representative on “Learn to Lead” initiative phase I as well as training coordinator for “Learn to Lead I” and “Learn to Lead 2.”

Recognized by Bloomin’ Brands CEO as top JVP performer in 2013, 2014, 2015, and 2016.

Developed five managers to position of managing partner in region and three managers to other regions as managing partners; sent four tenured managers to other regions in need in 2016 permanently.

Successfully opened new location in Troy, Michigan in 2015.

Posted three consecutive years of increased sales and profit from 2012 through 2014, with 2015 flat in sales yet up in profit.

Managing Partner 1999-2012

Led daily operations of location as well as monthly and yearly performance. Oversaw proper scheduling, thorough line check, proper cash handling, ordering and receiving all products (food, liquor, paper goods), equipment maintenance, proper opening and closing, efficient labor management, waste control, physical plant maintenance and cleanliness, customer relations, employee relations, and high level of performance by both FOH and BOH.

Delivered on sales and profit growth, special events within community, monthly turnover rate below 80% (rolling twelve months), food cost and liquor cost below company average, labor cost within allowed matrix, development of management team and hourly team, and growth in cash flow performance.

Served key role development and launch of inaugural restaurant for regions of Ohio, Indiana, Illinois, and Michigan.

Trained all managing partners for first nine locations to open as well as provided 21 managers first four years to region.

Recognized as 2008 and 2010 proprietor of the Year.

Awarded 2006 Bay Village Citizen of the Year.

Developed six managers to managing partner.

Additional Experience

GROUND ROUND RESTAURANT, Macedonia, Ohio, Regional Training Unit Manager, 1996-1998. Developed hourly employees to be managers and trained all external management hires to be certified Ground Round managers. Carried out proper cash handling, line checks, labor cards, physical plant maintenance, physical plant cleanliness, holding staff to high standard of customer service, interviewing potential hourly or management candidates, ordering of all goods (food, liquor, paper), and proper opening and closing procedures. Oversaw food cost, labor cost, and sales increase.

Regional Training Unit Manager, Solon, Ohio, 1995-1996. Developing hourly employees to be managers and trained all external management hires to be certified Ground Round managers. Managed proper cash handling, line checks, labor cards, physical plant maintenance, physical plant cleanliness, holding staff to high standard of customer service, interviewing potential hourly or management candidates, ordering of all goods (food, liquor, paper), and proper opening and closing procedures.

Regional Training Unit Manager, Kent, Ohio, 1991-1995.

Assistant General Manager, Parma, Ohio, 1989-1991.

MCDONALD’S, Akron, Ohio, General Manager, 1980-1989.

Certifications

NEHA Food Safety Certification, 2012

ServSafe, 2008

Affiliations

Akron Public Schools Advisory Committee, Board Member

Cleveland Restaurant Association, Board Member

Kent State Business Advisory Panel, Panel Member

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