Customer Service Assistant
Resume:
Katherine M. Schleter
Parma Heights, OH 44130
**********@*****.***
OBJECTIVE: Long term employment with a company where my education and work experience may be of value and I can continue to expand my knowledge in customer service.
KEY QUALIFICATIONS:
oLeader
oDependable
oOrganized
oAttention to Detail
oSelf-Motivated
oQuick learner
oDesire to Learn
oAble to multi-task
oConfident
WORK HISTORY:
Cleveland Clinic
●Verified/qualified insurance coverage for individuals requiring medical procedures
●Acquire prior insurance authorization when required
●Responsible for meeting timely deadlines and quotas for entering patient data
FirstEnergy Corp – Customer Service – 03/2016 – 06/2016
●Member of the Medical Certification Team
●Identified and resolve customer billing concerns
●Followed QA measures
●Responsible for entering medical certificates for 6 U.S. States
●Responsible for ensuring rules and regulations are followed for each individual states
Fresenius Medical Care - Patient Care Technician - 08/2008-01/2010
●Worked in a fast paced Medical Billing Office
●Communicated with all major insurance companies to verify patients coverage
●Verified benefits including deductibles, out of pocket expenses and any other requirements necessary including obtaining any prior authorization(s) needed for treatment
●Entered data into FMC’s billing data system
●Responsible for meeting timely deadlines and quotas for entering patient data
●Ran and reviewed month-end reports to verify patients continued coverage with Medicare and Medicaid along with commercial insurance
Self Employed - In Home Daycare –09/2006-08/2007
●Provided childcare for children ages birth thru school age in a safe, healthy and responsible environment in my home
●Provided the parents with a schedule of daily activities including meals, playtime and naps.
Lead Resident Assistant - Elmcroft Assisted Living - 10/2000-09/2006
●Responsible for assisting residents with daily care including bathing, dressing, grooming and scheduling daily medication
●Promoted to Lead Resident Assistant from Resident Assistant after 6 months
●Responsible for training new hires
●Charted residents Activities of Daily Living (ADL’s)
●Responsible for the administration and monthly documentation check for all MARs (Medication Administration Records) that serve as the legal record of drugs administered to a patient by a health care professional at a medical facility
●Consulted with family members and addressed any concerns they had regarding their loved one
●Provided care to hospice patients including keeping patients comfortable and pain free
●Completed lab requisitions and followed up with residents’ physicians regarding required lab work and results
●Responsible for receipt and documentation of Scheduled drugs as defined by the United States Controlled Substances Act
●Maintained inventory of lab supplies
●Maintained CPR and First Aid Certification
State Tested Nursing Assistant - Altercare of Wadsworth - 08/1998-01/2000
●Responsible for patient care including bathing, dressing, feeding, and turning bed-bound patients.
●Charted patients daily activity
EDUCATION:
Altercare of Wadsworth - State Tested Nursing Assistant Certification – 08/1998
Cloverleaf High School - High School Diploma – Graduated 1998
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