Customer Service Medical
Resume:
Brittany Neal
Pine Bluff, AR **603
***********@*****.***
Objective: To obtain a full time position within my major that will allow me to obtain knowledge and experience in the field.
Skills:
Desktop Decisions
Medical Terminology
Standard CPR Certification
Leadership
Excellent Customer Service Experience
Proficient with Microsoft Office
Proficient with Adobe Programs
possess strong organizational skills
team-oriented
Dependable
Coachable
detailed oriented
Experience:
The University of Arkansas of Medical Sciences (UAMS) Little Rock, Arkansas May 2017- August 2017
Patient Educator Specialist Intern
Instructed CPR Classes for first time parents
Instructed CVL classes for patients with PICC lines in their arm
Instructed PRI classes in the Psychiatric Institute about healthier sexual choices
Provided labor and deliver tours for expectant mothers
Informed patients of their prescription and ways to administer those medications
Communicated with clinical sites and clinical preceptors
Participated in meetings about meeting the standards of joint commission.
Conducts daily reviews of all new admissions to identify those with potential documentation improvement during patient's stay.
The University of Arkansas of Medical Sciences (UAMS) Little Rock, Arkansas May 2017- August 2017
Jones Eye Institute Ophthalmology Department Intern
Analyzed clinical student patient tracking across clinical rotations to determine deficiencies for each student and clinical discipline
Assisted Program Managers with plans intended to improve the organization performance.
Assisted Budget Analysts with different ideas to efficiently distribute funds
Assisted the Resident Coordinator with Analyze program data from national board scores, PACKRAT exam scores, summative evaluation written exam scores, simulated board exam scores, clinical and didactic exam scores, procedural testing, graduate evaluations, alumni evaluations, employer evaluations, faculty evaluation of curriculum, peer-teaching reviews, etc.
Analyze clinical student procedure tracking across clinical rotations, end of rotation seminar instruction, and summative evaluation to determine deficiencies for each student and clinical discipline
Analyze data from clinical phase to include clinical rotation evaluations, clinical course evaluations, end of rotation evaluations, preceptor evaluations, simulation evaluations, student site visits, clinical site assessments, clinical orientation
Maintained operations of three clinics throughout the department
Created and participated in special projects
Develops and conducts seminars, workshops, short courses, informational briefings, and conferences concerning medical record documentation for educational and functional training
The Home Depot Conway, Arkansas March 2016 – Present
Sales Associate
Greet customers
Communicates effectively with customers
Creates a better checkout experience for customers
Handles money and returns
Engage customers using selling skills to build complex, connected solutions in a fast-paced, dynamic environment where customers feel supported and leave delighted Establish a strong connection with patients
Demonstrates the ability to drive sales and profit
UCA’s Speech Language Hearing Center Conway, Arkansas May 2016 – August 2016
Receptionist
Communicated effectively with patients
Established strong relationships with patients
Attentive to detail and all measurements to ensure quality hearing products
Handled Perform clerical duties as assigned
multiple job related tasks
Schedule appointments, give information to callers, and organize files
French Hill U.S. Congressman the 2nd District of Arkansas Office Conway, Arkansas May 2016- September 2016
Intern
Provide better Healthcare options for Veterans
Demonstrates the ability to create and correct healthcare forms for Veterans
Create a better process to enroll in healthcare benefits for Military troops.
Schedule appointments, give information to callers, and organize files
Handle multiple job related tasks
Refers Veterans to other agencies when benefits are indicated
T. J. Maxx Conway, Arkansas October 2014- February 2016
Sales Associate
Assist with customer service support
Maintained a working knowledge of all company products, services, and promotions
Use innovative training tools to stay current, confident and complete, driving profitable
growth and achieving individual and department goals.
The Academy of Learning Pine Bluff, Arkansas August 2011- August 2015
Teacher Aid Assistant
Taught students aging from 8 to 16.
Analyzed program problems and developed feasible solutions.
Communicated both orally and in writing concerning educational programs, goals, and objectives.
Promoted different learning programs to all ages.
Implied knowledge of state and federal programs
.
Education: University of Central Arkansas Conway, Arkansas 2013 - 2017
Bachelor of Science
Major: Health Sciences; Health Service Administration
Activities Member, Real Beauty at The University of Central Arkansas (September 2014-Present);
& Honors: National Honors Society of Leadership and Success (Fall 2016- Present); Volunteer for STAND Foundation (September 2014-Present); Completed the Future Interns Program at UCA (Spring2015); Member of Arkansas Society of Public Health Education (March 2015- Present); Member of NAACP at the University of Central Arkansas (September 2014- Present)
PROFESSIONAL REFERENCES
Meredith James Carla Gilbreath
Business Manager of Ophthalmology Clinical Instructor
Department University of Central Arkansas
UAMS Employee 201 Donaghey Ave
Jones Eye Institute Conway, AR 72035
4301 West Markham Street 501-***-****
Little Rock, AR 72205 **********@***.***
*******@****.***
Salamatou Dioffo Dana Smith
Career Advisor Supervisor of Patient Education Department
University of Central Arkansas University of Arkansas of Medical Sciences (UAMS)
201 Donaghey Avenue 4301 West Markham Street
Conway, AR 72035 Little Rock, Arkansas 72205
********@***.***.*** *******@****.***
Contact this candidate