Manager Customer Service
Resume:
Anna Nelling
Toone, Tennessee ***81
*************@*****.***
Objective
To work in a challenging and rewarding environment that will enable me to utilize the skill set I’ve attained through many years of research, customer service, and management.
Experience
Midas-Wichita/Hutchinson, KS 316-***-**** 8/2013-3/2015
Manager- Job description: Responsible for all duties listed below under service writer as well as being in charge of payroll, inventory, supplies, maintenance, promotions and employees.
Midas-Wichita, KS 316-***-**** 4/2013-8/2013
Service Writer-- Job description: Assist customers by listening to all of their car care needs and concerns. Discussing the diagnosis of their automobile and the process needed to remedy any problems. Review courtesy and brake inspections, check customers in and out while assisting them throughout their time in the shop. Cleaning and organizing waiting area, counter and office, recruiting new hires and administering aptitude tests, communicating with all mechanics and technicians of all jobs being processed and completed.
Norwood Land Services-Enid, OK 817-***-**** 11/2011- 4/2013
Title Crew Member- Job description: Travel to designated counties/ courthouses when needed to completely clear title for entire sections. Build title from home using current indexes and images on disc. Report results through a mineral ownership report.
Western Land Services-Wichita, KS 800-***-**** 7/2011- 11/2011
Title Crew Member- Job description: Travel to designated counties/ courthouses to completely clear title from a legal description and lease number. My finished product is a packet for the given client including but not limited to: probates, affidavits, foreclosures, stick charts, and any tax information. Data is compiled and reflected on an Excel run sheet and ownership report.
John E. Bernard Oil & Gas – AR 325-***-**** 8/2008- 7/2011
Title Crew Member- Job description: Research a parcel or tract of land from the United States patent to the current owner while finding mineral percentages and owners. Help prepare packets for lease reports & ownership reports. Use Microsoft Excel for the use of data entry for various types of information. Implement research skills through courthouse records, the internet and databases. Present results of research in stick charts, presentations or spreadsheets.
Sugar Loaf Energies – Heber Springs, AR 501-***-**** 2/2005- 7/2008
Legal Aide/ Researcher- Job description: Alternate days as needed as a courthouse researcher and office aide for two different attorneys working out of the same office. This is where I began my experience in title research and mineral interests. Implement use of Microsoft Office for drafting court documents and letters to clients. Set up meetings and schedule appointments for businesses and the public. Use professionalism in dealing with the public and controlling a multi-line phone system.
Education
B.A. History - University of Memphis, 2003
3.1 Cumulative G.P.A upon graduation
Achievements
Highest Level of Customer Satisfaction at 92.6% companywide (Midas 2014)
Highest Level in Increase of Exhaust Sales with an increase at 36.5 % companywide (Midas 2014)
Highest Profit Percentage Increase for the Western Region at 6.2% (Midas 2014)
Highest Total Other Sales Increase for the Western Region at 19.6% (Midas 2014)
Highest Mystery Call Average for the Western Region at 92.55% (Midas 2014)
References
Cyndi Mobbs- 501-***-**** (Co-employee w/ Western)
Zach McEntire- 918-***-**** (Director of Operations Excellence Midas ASE)
Travis Hartgraves- 325-***-**** (Former Crew Chief)
Esther McClellan-501-***-**** (Former Manager)
Adam Walters-316-***-**** (Area Supervisor/Manager Midas Rock Road)
Donna Bruno-501-***-**** (Team Leader Nations Natural Gas)
Terry Patty-817-***-**** (Leasing Agent Southern Arkansas Energy)
Bob King- 402-***-**** (District Supervisor/Manager Midas ASE)
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