Emmy Boyce

**** * ****** ****, ********, AZ *****

480-***-**** / ac2t9y@r.postjobfree.com

Bilingual: English-Spanish

Education

Inter-Disciplinary Center (Ha Ben T’Chumi) M.A. Government (Counter-Terrorism) October 2013

Herzliya, Israel Cyber-Terrorism specialization GPA 3.3

Anoka-Ramsey Community College Associate of Arts July 1996

Coon Rapids, MN Phi Theta Kappa GPA 3.07

American Military University B.A. Intelligence/Terrorism May 2011

Manassas, VA Sigma Iota Rho – Gamma Omega GPA 3.7411

Work History

PayPal Risk Analyst III 08/16 to 08/17

Chandler, AZ Supervisor: Ryan Hall

Analyze financial movements and transactions on accounts to determine if financial crimes have taken place (i.e. identity theft, money laundering, illegal sales such as narcotics, etc.). Began training on OFAC sanctions.

Dismissing alerts if no suspicious activity has taken place, which requires writing up a written report to substantiate the dismissal.

Writing suspicious activity reports (SARs) to substantiate when a financial crime has been detected and filing the report with FinCEN.

Co-Chair of leadership committee, extra projects at managerial request; meetings with higher-ups to report on the department and the concerns of analysts; being a go-to person for helping other analysts with tough situations in reporting, mentoring.

Norkom 5.7, Norkom 6.1, SATR, FDR, Internet Explorer, Outlook Express, Word, Excel, PowerPoint, PayPal’s proprietary systems

Matson Navigation Accounts Receivable 02/16 to 08/2016

Phoenix, AZ Supervisor: Sonia Wells

Apply payments, ensure correct application, identify duplicate and under/over payments; identify fraudulent checks.

Release bookings for customers (if paid in full), research and rectify errors, respond to various accounting requests; filing.

Oracle, Microsoft Word, GATES, GEMS, VINsight, Outlook Express

Ports America Billing Specialist II 01/14 to 01/2016

Chandler, AZ Supervisor: Michelle Ferris

Billing and invoicing of maintenance and repairs of for PNCT port in Newark, NJ, including researching issues/disputes, issuing credits and rebills; handling billing in a timely manner that is also focused on the customer. Self-auditing of processes and records, annual audit; records retention; process review, assessment, updating. Frequent review of contracts for compliance and proper documentation of rates.

Stevedoring - vessel billing for Wilmington and Savannah ports; assessments and tonnage billing for South Atlantic region.

Use of several billing systems; working with peers in office and at port in Newark, NJ.

Creating and implementing JDI (Just Do It) proposals; bettering administrative processes of maintenance and repair billing; thoroughly revamping billing procedures documentation; when needs be creating them from scratch.

APL, IAS, Traclease, Newport Systems, Depot, MERC+, Dockworks, Navis, Excel, Word, Oracle, Outlook Express, Internet Explorer

Wells Fargo Financial Crimes Specialist 10/08 to 08/12

Chandler, AZ Supervisor: Sean O’Toole

Casework and research, analysis of investigation details, conduct investigation to determine between true fraud and customer complaints; guidelines of banking industry, VISA regulations, merchant terms & conditions; process chargebacks or deny claims; extensive notations in claims, working with police reports, utilizing multiple web-based tools, interfaces, and softwares to prove or disprove the claim of fraud; audt actions taken on claims for compliance with banking regulations.

Compliance with BSA/AML; regular BSA training/refreshing; identify financial abuse, report to risk management; identify elder abuse

Constant public contact, working under pressure; bi-lingual customer service position (English-Spanish), long and irregular hours

FDR, HOGAN, DAT, Operation Image Browser, MARS, FACT/GUI, Cardact, VROL, VDPS, eTran, all Microsoft programs (Access, PowerPoint, Word, Excel), Windows XP, Outlook, Internet Explorer; ALTA certification (bi-lingual)

Jonathan Robins Bakery Office Administrator 2/08 to 10/08

Tempe, AZ Supervisor: Angela Nunn

Customer service, customer calls, order taking via phone, researching errors in orders/deliveries, resolving issues, knowledge of products, order entry, order checking

Position overlaps A/R: researching customer invoices, helping to collect payments, researching allocations of payments; audit A/R records, some reconciling of A/P.

Worked with diverse groups; worked under pressure; handled multiple projects at one time; position in an office with very few English speakers; major bi-lingual (English/Spanish)

GlobalBake, Outlook Express, Windows XP, Microsoft Excel, Microsoft Word, DataPax, Internet Explorer

Affiliated Computer Services (University of Phoenix) Disbursement Officer 6/07 to 2/08

Tempe, AZ Supervisor: Jennifer Talbot

Processing financial aid disbursements; applying funds to students’ account ledgers; knowledge of what items to pay for and in what order

Production-based environment; QA score-based environment

PeopleSoft, Oracle, Outlook Express

Wells Fargo Operations Clerk II 10/06 to 11/07

Tempe, AZ Supervisor: Greg Gimpl

Processing images of checks, deposit slips, etc. that system readers can’t read, and entering requested information by 10-key into system such as dollar amounts (amount keying) and codeline information (codeline); requiring fast pace, high accuracy in keying, and knowledge of how to read information on checks, deposit slips, etc. High work volume, fast paced. Requires a good eye to decipher and good judgment skills.

Balancing – audit of coding of all processors at end of shift

Working under pressure – strict time deadlines

Rock band management and publicity/journalism/media 9/99 to present

Writing press, proofreading and editing, gathering press contacts, disseminating press information, management; obtaining and conducting interviews, writing interviews/pieces for on-line music magazine; on-line radio dj co-host, intern for major Twin Cities radio station

Manage schedules of band/band members, tour dates, in-studio interviews, etc. Organized materials: merchandise orders and stock.

Working under pressure; working with diverse groups, handled multiple projects at one time, long and irregular hours; bookkeeping

Frequent public contact, communication with all levels of the music industry, professional image

H.B. Fuller Company Customer Service Representative III 12/04 to 8/06

Vadnais Heights, MN Supervisor: Lisa Long

Providing customer service to customers via phone/e-mail; placing of inter-company orders; purchase order procurement; shipping transactions; coordinating several facilities to ship out orders; closing out month-end; reconciling credit card fees at month-end (journal entry)

Billing/invoicing for United States and Canada; e-Commerce specialist; setting up user accounts for e-invoicing; resolving technical issues

Peer Mentor; e-Commerce mentor; handle calls/e-mails from Spanish speakers, translating e-mails into and out of Spanish (some Portuguese)

ASC/400, Windows XP, Microsoft Word, Microsoft Excel; JD Edwards; Cisco; GroupWise (akin to Outlook Express); internet

MN Life Purchasing Expeditor 11/03 to 12/04

St. Paul, MN Supervisor: Debra Robey

Expediting of purchase orders by communicating with vendors, verifying shipping information, gathering order progress/hold-up information, and communicating between vendors, buyers, and clients

Creating/updating all office procedures, training new employees, directing other workers, designing schedules for work flow, assigning work to other workers in the department and overseeing their work; placing service calls for copiers throughout company

Customer service, order entry to warehouse for agents (prospectus, policies, annual reports, etc.), resolving order fulfillment and delivery issues

Microsoft Access, Microsoft Excel, Microsoft Word, Lotus Notes, Macola, Crystal; internet

Miscellaneous Skills/Experience

Attention to detail; customer service; cash handling; cash register; computerized terminals; PC; Point of Sale; multi-line phone systems; supervising others; training; coaching; mentoring; a go-to person; quick learner; supportive of and encouraging to peers; leader; back up decisions of upper management in the face of peer dissent; contributor; try to make policy better; production goals (deadlines, volume, and quality); developing procedure manuals; documenting events and details; transcribing (English and Spanish); individual, small group, and large group dynamics/interaction; lead small groups; lead large groups; trying and succeeding; trying and achieving more than I thought would happen; finding a way; excellent attendance; dependable.

Special Achievements/Organizations

Sigma Iota Rho – Gamma Omega * Phi Theta Kappa * Student Worker Scholarship; Classified Staff Scholarship (twice) * Student Worker of the Year; Spanish tutor; French tutor; Meteorology tutor; Orientation Leader; Student Program Board Member; Student Mentor; Chamber Singers *

ALTA Spanish/English certified * Ministry of Foreign Affairs of Israel – Ambassador’s Club

Volunteerism

American Islamic Forum for Democracy in Phoenix, AZ, Founder M. Zuhdi Jasser, MD

Helped design Access database for press, contact, and mailing purposes of a human rights organization

Helping Iraqi refugees build their first resumes and learn how to job search and apply for jobs

Save a Child’s Heart/Wolfson Medical Center in Holon, Israel, working with Palestinian families from Gaza and the West Bank

Consultant for the Lauder School of Government’s team for the 2013 Hult Prize/Clinton Global Initiative to solve world hunger

Consultant for working with Somali Muslim immigrants to help assimilate them into local community and culture

Career and Personal Goals

My immediate career goal would be to work in an intelligence and counter-terrorism role in the financial industry (financial intelligence unit/anti-money laundering/Bank Secrecy Act). I desire to continue learning everything I can about financial crimes and build an even more concrete foundation of the connections between transnational crime, corruption, terrorism, money laundering, and other financial crimes.

My ultimate career goal is to work in policy – to write policy papers, to advise policy, to impact upon U.S. foreign policy towards the Middle East, and the greater Middle East-North Africa region (MENA).

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